Safelincs Reviews 

6,687
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and note that the replacement units are very easy to fit into existing brackets without professional help. Shoppers also appreciate the helpful website, clear instructions, and high-quality products that consistently arrive well-packaged and ready to use. However, some customers also noted frustrating issues with third-party delivery services and occasional unexpected delays in receiving their orders. A few people mentioned that parcels were left in insecure outdoor locations or that communication regarding tracking and dispatch was lacking. Others experienced occasional product or stock discrepancies upon opening their packages.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items are very easy to install and fit well into... See more

Delivery service

Customers report overall satisfaction with the delivery service, frequently highlighting extremely fast... See more

Order

People report high satisfaction with the ordering process, highlighting that products are simple to select on... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, professional, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items perform well and feature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought fire alarms and a CO alarm. CO alarm (Kiddie brand, 10 year sealed battery and supposed to have 10 year lifespan) started having faults when it reached 3 years old. I thought I would probably... See more

Rated 5 out of 5 stars

Excellent customer service and advice. Replacement units were very easy to fit and great value. No need to call electrician to wire in new base units. Order was processed immediately and delivered v... See more

Rated 5 out of 5 stars

I ordered a Samaritan defib Pad replacement - it arrived within a few weeks! Great service considering so many places couldn’t seem to get them. My defib is now up to date again.

Rated 5 out of 5 stars

We've been in our new build for near 10 years and the alarms are needing replaced. As they are hard-wired into the mains, we didn't want to replace the whole unit, however our units are discontinued.... See more


Company details

  1. Fire Protection Service
  2. Security Equipment Store

Written by the company

We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.

Fire Safety Solutions

Written by the company

Exclusive Warranties
We offer 5 year warranties on all our essential fire safety products as standard.
Best Price Guarantee
We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
Certified Professionalism
We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
Free Replacement After Fire Guarantee
Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
Corporate Memberships
Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
Manufacturers' Partner Of Choice
We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.

Free Shipping On Safes, Dorgards And A Range Of Other Products

Any order containing one of the above products is shipped for free.

A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.

Contact info

Promotion box for Safelincs

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4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(6,687)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We ordered the up up date fire alarm…

We ordered the up up date fire alarm for our old DETA Alarm , good price product was bang on after following the instructions on the web site as the new alarm was 3 generations after our old one , fast delivery highly recommended

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I've repeatedly purchased smoke alarms…

I've repeatedly purchased smoke alarms from this trustworthy company. Whenever I've called, they've consistently offered great assistance. They also managed the return process for a warranty-covered detector with impressive efficiency.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

UBC01D Domestic CO monitor with display

Domestic CO monitor with display - UBC01D. Safelincs has a good range of CO detectors which is easy to navigate on their website and with clear details. The device was delivered in good time (ordered 11 Jan, delivered 16 Jan) and was well packed, with good batteries, fixing screws and a detailed manual with full installation guidelines and a helpful drilling template.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

My first port of call

Reliable firm from which I've bought smoke alarms on several occasions. When contacted over the phone they've always been very helpful, and the return of a detector under warranty was handled very efficiently.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, no need to contact the company directly. Delivery was quick and the product does exactly what it's supposed to do. This is my second order, and the first one was equally as positive an experience.

January 13, 2026
Unprompted review
Rated 4 out of 5 stars

Safelincs is clearly a wonderful very…

Safelincs is clearly a wonderful very professional company, I rate them 5 stars, brilliant in products, communication. I felt really safe and cherished in their hands. However, EVRI is the delivery company, and while they delivered, their communication was suboptimal, and I waited for days after they said the product was out for delivery. I don't mind the delay, I do mind the lack of communication. Hence my review rates Safelincs as 5 stars, EVRI as 3 stars, hence my overall rating

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a Heat Alarm as a direct…

Purchased a Heat Alarm as a direct replacement for one i already had, received it very quickly. Questioned myself after i bought the right one so rang them to check it would do the job, person on the phone assured me it was a direct replacement very helpful went round to the property and it fitted fitted like a glove2 seconds it was replaced good for another 10 years , job done, tenant happy.

December 19, 2025
Unprompted review

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