I bought fire alarms and a CO alarm. CO alarm (Kiddie brand, 10 year sealed battery and supposed to have 10 year lifespan) started having faults when it reached 3 years old. I thought I would probably... See more
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Review summary
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Reviews shaping this summary
Excellent customer service and advice. Replacement units were very easy to fit and great value. No need to call electrician to wire in new base units. Order was processed immediately and delivered v... See more
I ordered a Samaritan defib Pad replacement - it arrived within a few weeks! Great service considering so many places couldn’t seem to get them. My defib is now up to date again.
We've been in our new build for near 10 years and the alarms are needing replaced. As they are hard-wired into the mains, we didn't want to replace the whole unit, however our units are discontinued.... See more
Company details
Written by the company
We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.
Fire Safety Solutions
Written by the company
- Exclusive Warranties
- We offer 5 year warranties on all our essential fire safety products as standard.
- Best Price Guarantee
- We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
- Certified Professionalism
- We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
- Free Replacement After Fire Guarantee
- Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
- Corporate Memberships
- Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
- Manufacturers' Partner Of Choice
- We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.
Free Shipping On Safes, Dorgards And A Range Of Other Products
Any order containing one of the above products is shipped for free.
A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.
Contact info
33 West Street, LN13 9FX, Alford, United Kingdom
- 0800 612 6537
- support@safelincs.co.uk
- www.safelincs.co.uk
Save Over 50% on Your Extinguisher Costs
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good service
Good service. Products arrived as expected and the cost was very competitive. Highly recommended.
December 12, 2025
Unprompted review
Easy Fit Detectors
The smoke detectors I purchased were exactly as described, came with batteries and comprehensive instructions. They were replacements for superseded detectors and fitted the existing mounts correctly.
December 12, 2025
Unprompted review
Profuct was what I wanted and I was…
Profuct was what I wanted and I was kept advised regarding delivery
December 5, 2025
Unprompted review
Outstanding customer service
Safelincs really persevered with sorting out the delivery when the courier company messed it up (repeatedly). Easy to order, good info on the website, and - if the courier doesn't mess it up - fast delivery.
December 11, 2025
Unprompted review
Replacement iPAD SPI defribrallator battery
Safelincs have been my 'go to' supplier even before I retired having bought the DoorGuard products in the past. Now retired I needed a battery for our Community Hall AED (defibrillator). Their price was good, they had stock and they were able to ship out next day. Only problem with now living in the 'Highlands & Islands', is that deliveries by courier always take a little longer, but I will use Safelincs again as they are always reliable!
December 10, 2025
Unprompted review
Ultrafire Alpha 600g
The extinguisher was exactly what was required for my campervan, both in size and price. The 5 year guarantee was also welcome as a number of competitor extinguishers were only guaranteed for 12 months. Lastly, delivery was fast. Would recommend.
December 2, 2025
Unprompted review
Reply from Safelincs
Good afternoon,
Thank you for the time taken to review Safelincs.
We sincerely apologise that you have still not received your goods you have purchased. I have tried to call you today to discuss the matter further, however was not able to, so I have sent an email.
I have looked into your order and can see the goods left our warehouse 1st December. Since this date, the courier has advised that they are experiencing delays and have yet to deliver your parcel.
Safelincs would like to apologise on the courier’s behalf, we are always disappointed when one of our customers is let down by a 3rd party acting on behalf of Safelincs.
We would like to resend you the goods with our alternative courier and also give a full refund as a way to apologise for the issues you have experienced.
Once again, I sincerely apologise for the delay and the delayed response from our customer service team.
I look forward to your response and agreeing a solution that you are happy with.
Kind regards
Mel
Customer service/Fire Door Manager.
Sadly I have not received my purchase
Sadly I have not received my purchase. Customer service have ignored my request for assistance. Paid my money and nothing has happened. Will contact credit card company as this must be a scam.
December 1, 2025
Unprompted review
Reply from Safelincs
Good afternoon,
Thank you for the time taken to review Safelincs.
We sincerely apologise you have still not received your goods you have purchased. I have tried to call you today to discuss the matter further, however was not able to, so I have sent an email.
I have looked into your order and can see the goods left our warehouse 28th November. Since this date, the courier has advised that they are experiencing delays and have yet to deliver your parcel.
Safelincs would like to apologise on the courier’s behalf, we are always disappointed when one of our customers are let down by a 3rd party acting on behalf of Safelincs.
We would like to resend you the goods with our alternative courier and also give a full refund as a way to apologise for the issues you have experienced.
Once again, I sincerely apologise for the delay and the delayed response from our customer service team.
I look forward to your response and agreeing a solution that you are happy with.
Kind regards
Mel
Customer service/Fire Door Manager.
Delivered quickly,well packaged
Delivered quickly,well packaged. I had a query with the item and the telephone call was answered quickly and was very helpful.
Can highly recommend this company.
November 30, 2025
Unprompted review
Competitive pricing and quick delivery
Competitive pricing and quick delivery. All good.
December 2, 2025
Unprompted review
Great service from start to finish
Great service from start to finish
November 26, 2025
Unprompted review
Not the review i expected to write..
Not the review i expected to write..
But Safelincs have dropped the ball this time. Ordered door closers and spy holes valued at around £370 and received a carbon monoxide alarm and smoke alarm. This is usually scammer behaviour, so was surprised that they have started it.
They said it was the delivery sticker fell off their end (not my problem) but have not had any urgency in correcting it. Correct items still not dispatched two working days on.
Be careful and check your items immediately.
November 28, 2025
Unprompted review
Reply from Safelincs
Good morning,
Thank you for taking the time to review Safelincs.
Firstly, I would like to apologise for the genuine mix up with the parcels. It looks like you and another customer were sent the wrong parcels. This happened because the address labels were accidently mixed up. We sincerely apologise for the error and the inconvenience this has caused.
It is rare these errors occur, however when they do, we hold our hands up and rectify the issue, as quickly as possible.
As discussed on the phone this morning, we are arranging for the correct items to be sent next day, we will also collect the wrong items at the same time.
Once again, we are sorry for this error, we will be in touch shortly with your tracking details.
Best wishes,
Mel
Fire Door / Customer Service Manager.
Great service
Great service - Evri lost parcel and replacement quickly arrange without quibble
November 27, 2025
Unprompted review
Very good company happy with customer…
Very good company happy with customer service. Only negative is EVRI in Norwich lost or late delivery.
November 27, 2025
Unprompted review
Excellent service and quick turnaround…
Excellent service and quick turnaround in dispatching the smoke alarm i had ordeder.
October 28, 2025
Unprompted review
Excellent all round experience
I shopped around and Safelincs were the cheapest I could find. Very prompt delivery, well packaged product and good communication throughout.
November 16, 2025
Unprompted review
Very satisfying transaction.
It was easy to identify the product I needed to order to replace an older model. The web site is easily navigated and the ordering was straight forward. My alarm arrived as promised, was easily assembled and fitted by myself. (I am almost 76 years old and female, so if I found it easy then so should everyone!) Very pleased and would recommend.
November 17, 2025
Unprompted review
Excellent customer service
Excellent helpful customer service, great experience
November 18, 2025
Unprompted review
Delivered promptly
A very small order - door gap gauge - but delivered promptly. Would consider purchasing from them again should the need arise.
November 17, 2025
Unprompted review
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