Safestore Reviews 

Great company. Great experience. Ingrid (apologies, I think that was her name), was very helpful with explaining everything and showing me around.

I'm extremely disappointed with my experience with Safestore Barking and Dagenham.

I understand that companies have terms and conditions, including notice periods. My complaint is not about the existence of those terms, but about the complete lack of flexibility and meaningful consideration of my individual circumstances.

When I originally booked storage, I chose a smaller unit. Safestore was unable to provide it, so I agreed to rent a larger, more expensive unit instead and paid the additional cost.

I had been a paying customer since mid-May and always kept my account up to date. I received an invoice for the next billing period on 21 July and contacted Safestore just two days later, on 23 July, to advise that I would be vacating the unit. I then cleared the unit immediately, meaning I was no longer using the storage space.

I explained that I had recently moved home during a very stressful period, that I'm a student with limited income, and that I had also recently been diagnosed with ADHD, which significantly affected my ability to keep on top of numerous administrative tasks during the move. I was not trying to avoid my responsibilities, I contacted Safestore as soon as I became aware of the issue.

I asked for my circumstances to be reviewed as a goodwill case. Instead, every response simply repeated the company policy. None of the specific circumstances I raised appeared to be considered.

When I attended the store to vacate my unit, I was encouraged to pay the outstanding balance immediately. When I referred to the 14-day payment period that had previously been communicated to me, debt collection was mentioned. Although I later received confirmation that I had 14 days to pay, I ultimately paid the £79.44 because I felt pressured by the repeated references to debt collection while my complaint remained unanswered. All this for an empty unit and an unused service.

I also submitted a formal complaint, but before receiving any response I felt I had no realistic option other than paying the charge.

Good customer service is not only about applying policies; it's also about considering individual circumstances. Unfortunately, throughout this experience I felt that policies consistently took priority over fairness, communication and customer care.

I hope Safestore reviews how cases like this are handled in the future so that customers requesting a genuine goodwill review receive meaningful consideration rather than repeated references to the terms and conditions. But I definitely won't use their service ever again.

Professional, friendly and helpful.

Best experience for storing my personal stuff.

I have to write this review and congratulate the staff at Safestore Bolton North store, especially Tonya who always has a smile for everybody and is always willing to assist with any help you might need. The store is run very well and is run in a very professional way. Great atmosphere. I highly recommend using this place if you ever need storage.

It is so lovely to find a company that is so cooperative.

Rolston was awesome!

Divine, Aminat
and Ashley were welcoming, helpful, kind and are assets to your company. I do enjoy my visit. Thanks guys 😊

My experience with safestore has been brilliant. Colin, James and Jason were very helpful and guided us through the whole procedure. Recommend Safestore Wigan as the place to use. Thanks so much

Was very happy

I would specifically like to praise store manager Adam White who went above and beyond in excellent customer service to help me when I had trouble with the Noke app to get into the premises after hours. He stayed behind past his usual shift and is a credit to the company.

Excellent service at Safestore Southend from Candice who helped me find the right storage unit at the right price for a short term hold. Plenty of parking and the units are very clean. Very professional service. Would highly recommend

Excellent customer service

When I moved into Eastbourne branch i gave a 5 star review. The older gentleman on reception was very helpful. Fast forward 6 months, when the introductory rate was ending, i gave appropriate notice and vacated on the final day as arranged. I did multiple trips to my vehicle and two trips to the store, within 2 to 3 hours in the morning. Signed in and out both times, exchanged pleasantries with the unfamiliar bloke on reception and with another staff member outside my near empty unit, as my trolley was blocking his way. As i signed out for the final time i could see the sole receptionist was involved with a customer so being in a hurry, just left. So Safestore decided i hadn't officially ended my contract as i didn't inform reception i was done, as requested in an email sent weeks earlier (i thought they were perfectly aware of what i was doing) and the next day invoiced me for another month. Luckily i had cancelled the dd. Several appeals to their manager got nowhere and i was warned if i didn't pay the invoice within 14 days it would be sent to debt collectors. So I appealed to head office. Their regional manager Hanif quickly got back to me to say he had cancelled the invoice - so I've no beef with Safestore at all, Hanif deserves 5 stars. But this review is about Eastbourne store, and because of the unnecessary stress they caused, i won't ever be going back.

I had a great experience with Safestore Self Storage Edgware. From my very first visit, Navoda was incredibly helpful and professional. She took the time to show me around the facility, explained everything clearly, and helped me find the right storage option for my needs.

What really stood out was her excellent customer service. She followed up with me throughout the entire process until everything was completed, making the experience smooth and hassle-free.

The facility is clean, secure, and well maintained. I highly recommend Safestore Self Storage Edgware.

Fantastic experience. Great Staff and very clean facilities.

Awful, damaged possessions,