Sainsbury's Reviews 

55,622
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 15,027 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention that the delivery drivers are exceptionally polite, helpful, and consistently arrive on time. Consumers also deeply appreciate the wide range of good quality products available in physical stores and through home delivery, alongside the great financial benefits of collecting Nectar points. Some reviewers were not happy with the short shelf life of fresh produce, noting that vegetables and items like salads often expire very quickly. A few other people also felt that receiving unsuitable product substitutions and encountering occasional stock issues during regular online grocery ordering was quite frustrating.

What people talk about most

Product

Clients share ambiguous opinions on product selection and quality, reflecting a high level of disagreement.... See more

Staff

Customers consistently note ambiguous experiences with staff, often praising delivery drivers as... See more

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences reported. Many reviewers... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences across different visits. Many... See more

Price

People report ambiguous experiences with price, as views on product costs are heavily divided. Many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I suppose I’ve been shopping in Sainsbury’s since it opened here in Chislehurst and I feel comfortable shopping here. I recognise many of the staff’s faces and am happy to approach them if I need hel... See more

Rated 4 out of 5 stars

When shopping online, clear website, easy to rebook collection/delivery and good description of items - I click and collect and usually no problems. In store, I don’t find it that easy to find item... See more

Rated 4 out of 5 stars

Farlington, Portsmouth Branch - Lovely friendly helpful staff, pleasant store to wonder around, If they have run out on the shelf, the staff will always look out the back. The Toilets are disgu... See more

Rated 4 out of 5 stars

The people who deliver are very helpful and pleasant hats off to them . I am a wheelchair user and they are great. Sometimes on special offers an item will be missing which means you don’t get the... See more


Company details

  1. Supermarket
  2. Convenience Store
  3. Grocery Delivery Service
  4. Grocery Store
  5. Online Food Ordering Service

About Sainsbury's

Written by the company

We make good food joyful, accessible and affordable for everyone, every day. Offering delicious, great quality food at competitive prices has been at the heart of what we do since our first store opened in 1869. Today, inspiring and delighting our customers with tasty food remains our priority. Sainsbury's App
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today.

Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores.

Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals.

Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.

Contact info

3.6

Average

TrustScore 3.5 out of 5

56K reviews

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3.6

All reviews

(55,622)

14,935 reviews in the last 12 months

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Rated 3 out of 5 stars

Regarding my local Sainsbury’s I am…

Regarding my local Sainsbury’s I am sorry to say they have definitely lost there way!
1- the range of food has disappeared
2- definitely no enough staff
3- you can see openly theft on daily basis
4- most importantly if you don’t shop before midday you are unlikely to get what you have come on for
Basicly it’s an eye sore
More often I visit the Tameside shop which is completely opposite to the the one I am referring to Oldham

August 27, 2026
Rated 5 out of 5 stars

I'm fortunate enough to be able to use…

I'm fortunate enough to be able to use a new Sainsburys store in Alsager which for me is the best supermarket in this area by miles. A calm atmosphere, great choices of goods, staff very friendly and helpful, car park, excellent, petrol on site can't fault it. My local store in Holmes Chapel has had a revamp which has improved it, but find it irritating that staff wear headsets and seem to be constantly chatting to each other. The Hazel Grove store I use alot less these days is huge, has also had a revamp which is good, my criticism of that store is check outs are always busy and a rethink is needed regarding vehicle access and exits.

August 28, 2026
Rated 5 out of 5 stars

Fran

I like to shop at Sainsbury's because the staff are always friendly and willing to help. Clean stores and plenty of choice. Good produce and an excellent clothing range.

August 27, 2026
Rated 1 out of 5 stars

Unexpected poor response to request for help

I had an exceedingly bad experience with the member of staff on the Customer Services Desk in my local store. It left me so shaken I could scarcely continue with my shopping. She had no concept of “ the customer is always right” and she virtually accused me of stealing because I had picked up the wrong tin of salmon by mistake! on shop and scan the previous week. And I had gone to the desk to sort this out. Unbelievable..

August 21, 2026
Rated 5 out of 5 stars

My experience with Sainsbury’s is very…

My experience with Sainsbury’s is very positive. The delivery service is very good and on time as well as there is always a friendly, supportive driver to help sort out any issues.
The product substitutes are also good value and they keep you updated with emails to show what's being changed.

August 26, 2026
Rated 3 out of 5 stars

Could improve on various aspects

I have a delivery pass for Sainsburys and get two deliveries a week (2 full shops). They have a good range of products and I like nectar points and offers. Their delivery drivers are nice. Things they could improve on: dates on bread tend to be poor and the quality of their fruit and veg is very hit and miss. Always have mouldy grapes in the punnets and squashy kiwis. I often have to bin a lot of produce sadly. Their skinless and boneless chicken thighs are terrible! They firstly often still have skin and bone in them along with huge chunks of fat and blood clots. They really need to improve on them. Also why do they put heavy items on top of softer items like the milk will be on top of the bread and end up totally squashed?? Tesco often send me money off vouchers whereas I never get any vouchers from Sainsburys even though I spend a fortune!

August 26, 2026
Rated 5 out of 5 stars

I love the app

I love the app. It makes it so easy to order flexible delivery dates, great range of products. What more could you ask for? Just so simple, easy, sorted.

August 26, 2026
Rated 5 out of 5 stars

In Dewsbury Sainsburys today

In Dewsbury Sainsburys today, the oatcakes had been moved - again! - so I gave up looking and asked one of the staff if there were any instore. He works weekends, so he often finds that stock has been moved around in his absence. So he could not help me immediately. WE both looked a bit further and gave up . A few minutes later he chased after me cluching samples of the whole oatcake stock.

August 27, 2026
Rated 3 out of 5 stars

I am reluctant to use self service…

I am reluctant to use self service payment and wish there were more staff operating the tills. This goes for all local Sainsburys and presumably as a staff cost cutting situation, but it doesn't help those of us who are less technical minded and are forced to queue as there are very few staffed tills in operation. Items we bought were OK.

August 28, 2026

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