I suppose I’ve been shopping in Sainsbury’s since it opened here in Chislehurst and I feel comfortable shopping here. I recognise many of the staff’s faces and am happy to approach them if I need hel... See more
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About Sainsbury's
Written by the company
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today. Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores. Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals. Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.

Contact info
33 Holborn, EC1N 2HT, London, United Kingdom
- 020 7695 6000
- www.sainsburys.co.uk
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Getting information about reward prices…
Getting information about reward prices for a limited time is very useful especially on my regular purchases. I find it easy to find what I am looking for in-store . Aisles are clearly marked
Regarding my local Sainsbury’s I am…
Regarding my local Sainsbury’s I am sorry to say they have definitely lost there way!
1- the range of food has disappeared
2- definitely no enough staff
3- you can see openly theft on daily basis
4- most importantly if you don’t shop before midday you are unlikely to get what you have come on for
Basicly it’s an eye sore
More often I visit the Tameside shop which is completely opposite to the the one I am referring to Oldham
I'm fortunate enough to be able to use…
I'm fortunate enough to be able to use a new Sainsburys store in Alsager which for me is the best supermarket in this area by miles. A calm atmosphere, great choices of goods, staff very friendly and helpful, car park, excellent, petrol on site can't fault it. My local store in Holmes Chapel has had a revamp which has improved it, but find it irritating that staff wear headsets and seem to be constantly chatting to each other. The Hazel Grove store I use alot less these days is huge, has also had a revamp which is good, my criticism of that store is check outs are always busy and a rethink is needed regarding vehicle access and exits.
Fran
I like to shop at Sainsbury's because the staff are always friendly and willing to help. Clean stores and plenty of choice. Good produce and an excellent clothing range.
Deliveries always come at time stated…
Deliveries always come at time stated which is good, Always manage to find what I want in stores, staff are helpful and pleasant,
Quality products reasonably priced
Quality products reasonably priced, backed up by helpful and friendly staff
Unexpected poor response to request for help
I had an exceedingly bad experience with the member of staff on the Customer Services Desk in my local store. It left me so shaken I could scarcely continue with my shopping. She had no concept of “ the customer is always right” and she virtually accused me of stealing because I had picked up the wrong tin of salmon by mistake! on shop and scan the previous week. And I had gone to the desk to sort this out. Unbelievable..
My experience with Sainsbury’s is very…
My experience with Sainsbury’s is very positive. The delivery service is very good and on time as well as there is always a friendly, supportive driver to help sort out any issues.
The product substitutes are also good value and they keep you updated with emails to show what's being changed.
Promp delivery service drivers very…
Promp delivery service drivers very polite and helpful
Could improve on various aspects
I have a delivery pass for Sainsburys and get two deliveries a week (2 full shops). They have a good range of products and I like nectar points and offers. Their delivery drivers are nice. Things they could improve on: dates on bread tend to be poor and the quality of their fruit and veg is very hit and miss. Always have mouldy grapes in the punnets and squashy kiwis. I often have to bin a lot of produce sadly. Their skinless and boneless chicken thighs are terrible! They firstly often still have skin and bone in them along with huge chunks of fat and blood clots. They really need to improve on them. Also why do they put heavy items on top of softer items like the milk will be on top of the bread and end up totally squashed?? Tesco often send me money off vouchers whereas I never get any vouchers from Sainsburys even though I spend a fortune!
I have used the online shopping for…
I have used the online shopping for a few years and have always experience excellent service the choice of delivery times suit around my needs the delivery drivers are always friendly and helpful
I love the app
I love the app. It makes it so easy to order flexible delivery dates, great range of products. What more could you ask for? Just so simple, easy, sorted.
Great store great staff
Have to say I love how sainsbury’s…
Have to say I love how sainsbury’s recognise your regular purchases & discount them for you ,obviously it encourages you to shop with them, but I have to say their quality is top notch .
I love Sainsbury's at Washington
I love Sainsbury's at Washington, staff are lovely and food choice is so good.
In Dewsbury Sainsburys today
In Dewsbury Sainsburys today, the oatcakes had been moved - again! - so I gave up looking and asked one of the staff if there were any instore. He works weekends, so he often finds that stock has been moved around in his absence. So he could not help me immediately. WE both looked a bit further and gave up . A few minutes later he chased after me cluching samples of the whole oatcake stock.
Easy to order online delivered within…
Easy to order online delivered within time frame delivery personel always friendly and helpful.
I am reluctant to use self service…
I am reluctant to use self service payment and wish there were more staff operating the tills. This goes for all local Sainsburys and presumably as a staff cost cutting situation, but it doesn't help those of us who are less technical minded and are forced to queue as there are very few staffed tills in operation. Items we bought were OK.
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