Salary Finance Reviews 

24,348
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,787 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service quick, easy, and straightforward, often receiving funds rapidly when needed. Many people appreciate the seamless user experience and clear, affordable payment options, including low interest rates and manageable repayments. Reviewers frequently highlight the exceptional customer service, praising staff for being helpful, supportive, and patient. This reliable support makes the company a valuable resource for unexpected financial needs, often described as a 'life saver' by users. However, some people mentioned occasional processing delays, such as funds not arriving as expected or applications taking longer than anticipated for a decision.

What people talk about most

Service

Consumers find service to be positive, consistently praising its speed, ease of use, and reliability for... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and speed of the process.... See more

Payment

People report positive experiences with payment, highlighting the speed and ease of the process. Many... See more

Value for money

Reviewers highlight positive aspects of value for money, frequently praising the service as affordable and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing the staff as helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having the option to choose salary finance has been a god send I was going through a separation at the time when I applied for assistance it has been difficult but just knowing that I could tap into... See more

Rated 5 out of 5 stars

The ability to get an advance on my salary is very much valued and the fact that Salary Finance make it quick and painless is much appreciated. With a very small admin fee (less than £2) and being ab... See more

Rated 5 out of 5 stars

Quick and easy steps to get a quick advance on your salary when needed. Highly recommend to those with this available to sign up and even if you dont need it, you'll have it on hand. The extra options... See more

Rated 5 out of 5 stars

Love salary finance cause when it near pay day and summit goes rong and u need some cash asap to sort it it always there to help u out


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Savings Bank
  4. Software Company

Written by the company

Finances have a huge impact on our health, our happiness, our home life, and our work life. Salary Finance aims to help working people move out of debt and into savings. // Salary Finance Inc (NMLS #1750487)


Contact info

4.9

Excellent

TrustScore 5 out of 5

24K reviews

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No recent history of asking for reviews

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4.9

All reviews

(24,348)

4,573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy to use

Really easy to use. Has a slight issue with my application and customer support were very quick to assist and resolve the issue. Would recommend.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive Investigation and Severe Breach of Care Toward an Customer With Learning Difficutlies

Salary Finance’s final response letter is a complete cover-up. They tried to justify keeping an unwanted loan active by pointing out other loans on my HSBC bank statement. What they failed to mention is that HSBC has already formally admitted to the Financial Ombudsman Service (FOS) that those other loans were wrongly issued to me due to my documented lack of mental capacity and learning difficutlies. Whether HSBC lied to Salary Finance or Salary Finance simply failed to check the facts, both firms have completely violated the FCA Consumer Duty and the Equality Act 2010 [Equality Act 2010]. Salary Finance explicitly promised to freeze my account, but their broken automated systems bombarded me with a fake £135 debt and a Letter of Default anyway. This relentless harassment triggered a major physical and mental medical crisis where I stopped eating properly [CRG6050]. They tried to brush off this severe health damage by dumping an unwanted £70 into my bank account without my consent and will be escalating this systemic negligence directly to the Financial Ombudsman Service for a full compensation review [Vento bands presidential guidance April 2026 addendum, FOS Framework]. To make matters worse, their staff were told several times that these harassment reminders were still hitting my phone, yet they did absolutely nothing to fix their broken systems and let the automated emails carry on anyway [CRG6050]

To make matters worse, when I filled out an official service review through email, Salary Finance flatly stated they would no longer communicate with me unless I provided new evidence. This is a complete lie to cover up their own failures. I have already provided them with the definitive evidence they requested: an email sent within the strict legal timeframe back in October explicitly asking for the loans to be retracted due to my lack of mental capacity under the Mental Capacity Act 2005. They have completely ignored this vital evidence, shut down my communication, and blocked an customer with learning difficulties simply because they do not want to answer for their own systemic negligence [Equality Act 2010].

In their own Final Response Letter, Salary Finance explicitly admitted in black and white that their system was completely at fault for breaking their promises and sending me the unlawful default letters. Yet, despite writing down a formal confession of their guilt, they have refused to take a single ounce of real accountability for the severe physical and mental trauma their actions caused me. To the pint i could have died because of them because it drove me to a mental crisis because of their actions. They know their negligence caused a vulnerable customer to stop eating properly and trigger a profound medical crisis, but they think they can buy their way out of a major regulatory breach with a standard, insulting £70 gesture. I completely reject their lack of accountability and will let the Financial Ombudsman Service dictate the real legal penalty [FOS Framework].

Salary Finance needs to realize that trying to hide behind an insulting £70 gesture will cost them dearly. The moment I submit their formal written confessions to the Financial Ombudsman Service, they will be hit with an automatic, mandatory £750 case fee just for being investigated [FOS Framework]. It doesn't matter if they try to argue or if they win; the system charges them that £750 fee instantly the second the case opens, which completely wipes out any money they think they are saving by ignoring me [FOS Framework].

A manager or senior manager needs to get in touch with me vis email Immediately.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Really quick and efficient

Really quick and efficient, my salary arrives with if 30 minutes of submitting for an advance, have had to use their customer service previously and it was great efficient communication. Thank you for your help salary finance team !

Dominic Hall

August 7, 2026
Unprompted review

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