Salary Finance Reviews 23,517

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 5,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and efficiency, often noting that funds are transferred within minutes of application. Many find the process straightforward and easy to use, appreciating the convenience of direct deductions from their wages, which aids in budgeting. The company is frequently recommended for its reliable financial support and excellent customer service, which is described as professional and helpful. However, some customers also noted issues with customer service, describing interactions as unhelpful or rude. A few other people also felt that the company's application process could be inconsistent, particularly when declining returning customers despite a good repayment history, and that communication regarding these decisions was lacking.

What people talk about most

Service

Customers had positive experiences with service, frequently describing it as quick, efficient, and reliable,... See more

Payment

Consumers find payment to be a positive experience, with many reviewers highlighting the ease and speed of... See more

User experience

People report positive experiences with user experience, consistently describing it as efficient, friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the speed, professionalism, and... See more

Value for money

Reviewers express satisfaction with the value for money, highlighting the quick and efficient service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Salary finance has helped me through a few tight moments easy to see what needs to be paid and knowing that it comes out of my wages makes life easy as I’m paid 4 wkly so direct debits can be a nightm... See more

Rated 5 out of 5 stars

My experience with the salary finance company is immeasurable and unbeatable in this sense that, their loans are great, convenient and affordable interest. I will always recommend them anytime any day... See more

Rated 5 out of 5 stars

I absolutely love being able to use salary finance with my company of work. When things get abit short towards the end of the month it offers the ability to not have to struggle through. Fantastic ser... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Savings Bank
  4. Software Company

Written by the company

Finances have a huge impact on our health, our happiness, our home life, and our work life. Salary Finance aims to help working people move out of debt and into savings. // Salary Finance Inc (NMLS #1750487)


Contact info


4.9

Excellent

TrustScore 5 out of 5

24K reviews

5-star
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No history of asking for reviews

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Rated 5 out of 5 stars

Having experienced financial…

Having experienced financial difficulties this year. Salary finance has helped me bridge the gap between 4 week pay and ensure that I’m not paying late payments charges. In addition enabling my credit score not to being damaged further by missed direct debit.

The service is quick and easy to use and I got the money within the hour. It’s helping me to improve my mental health as I’m not stressed out where to find the money to pay a bill.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic loan company

Fantastic loan company , easy and detailed as to what you will pay a month and the Apr choices of how long you want to take your loan out for aswell as a chance to make overpayments and all linked up through my job so comes out of my wages every month Great service quick response and money within minutes thank you salary finance

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Using Salary Finance has been a godsend…

Using Salary Finance has been a godsend it's comforting to know that there is a safety net you can rely on without having to speak to anyone with a guaranteed cash amount to help until payday and knowing it will come directly out of my wages. Very reliable and excellent experience. Would highly recommend this service. Well done !

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good. Quick service I’m very happy with salary finance.
Like a good partner stand always on my side support in hard times.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used salary finance and the process was so quick. Even when I was struggling to log into my account at first, the customer service was great. Once I made my application was accepted the funds were in my account. So quick and great customer service. Really please my employer offers salary finance as an option.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Affordable interest and an easy, reliable service.

I’ve had a really positive experience with Salary Finance. The application process was simple, quick and easy to understand from start to finish. Everything was clearly explained, with no hidden surprises, and the funds were made available faster than I expected.

What stood out most for me was the competitive interest rate, which was much more manageable compared to other options I looked at. The repayments are affordable and being linked directly to salary makes budgeting much easier and less stressful. The platform is also very user-friendly and straightforward to navigate.

Overall, Salary Finance provides a transparent, reliable and genuinely helpful service. The lower interest offered, combined with the convenience and excellent customer experience, makes it a service I would confidently recommend to anyone looking for financial support.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

The worst experience

The worst customer service I've ever received

I’ve had an extremely poor experience with Salary Finance. I first contacted them on 21st May to update my bank details and received no response at all. Today I was told my account is now in arrears, purely because my emails were ignored, and that this could affect my credit score.

When I called to resolve it, I was told I “should have phoned” despite explaining that I am autistic and rely on written communication due to a processing disorder. I did call today, but was then told my direct debit couldn’t be set up and that I needed to provide extra proof of banking, something I was never informed of in any of my previous attempts to contact them.

The advisor I spoke to was dismissive, unempathetic, and blamed me for delays caused by their own failure to meet their stated 2–5 day response time. I was then told a complaint could take up to 8 weeks to be acknowledged, which is unacceptable given the potential impact on my credit file. The advisor said she'd sent me an email on how to complete payment, she didn't do this.

This experience has left me feeling unsupported and that my accessibility needs were not taken seriously. I’ve never missed a payment before, and I’ve made every effort to resolve this, but the lack of communication and accountability has been incredibly disappointing.

May 30, 2026
Unprompted review
Salary Finance logo

Reply from Salary Finance

Hi Emma,

Thank you for taking the time to share your feedback.

We're sorry to hear that you were unhappy with your recent experience. We understand the importance of clear communication and keeping customers informed throughout any account-related queries.

We take all customer feedback seriously and appreciate you bringing your concerns to our attention. As we are unable to discuss account-specific details publicly, we would welcome the opportunity to review your experience further.

Please contact us at hello@salaryfinance.com with the subject line “Trustpilot” and a member of the team will be happy to look into this with you.

Best regards,
Salary Finance Team

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