Salary Finance Reviews 

23,918
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and ease of use, often highlighting how quickly funds are transferred into their accounts, sometimes within minutes. Many find the platform incredibly helpful for managing unexpected expenses or bridging the gap until payday, appreciating the low fees and fair interest rates on loans. The convenience of repayments being deducted directly from wages is also frequently mentioned as a significant benefit, simplifying budgeting and preventing missed payments. However, some people were dissatisfied with the loan application process, describing it as not always smooth or quick, particularly when dealing with customer service and underwriting teams. A few other people also felt that communication was poor, with inconsistent information and delays in receiving funds, especially when experiencing financial hardship.

What people talk about most

Service

Customers had positive experiences with service, often describing it as quick, easy to use, and efficient,... See more

Payment

Clients share positive opinions on payment, frequently highlighting the speed and ease of the process. Many... See more

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting its ease of use and... See more

Customer service

People report positive experiences with customer service, highlighting their helpfulness, efficiency, and... See more

Value for money

Customers consistently note positive experiences with value for money, often highlighting fair interest rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started my new job which I love, I was recommended by my company to sign up for this and I'm so glad I did. Starting a new job is scary as well as financially worrying as pay days could be a while a... See more

Rated 5 out of 5 stars

I found using Salary Finance so easy to manage. The application doesnt take an age to complete, its judgement free. the fact the repayments come straight from your pay means there are no missed paymen... See more

Rated 5 out of 5 stars

Salary Finance so easy to manage. The application took minutes to complete, it. Service was so quick, once my loan was agreed the money was in my account immediately . Thank you

Rated 5 out of 5 stars

Had a bit of issue getting on it but once I did partly my fault couldn’t get on it was quick and easy. Took 5 mins they said funds be in my bank by 22 June they were in my account 10 mins later.... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Savings Bank
  4. Software Company

Written by the company

Finances have a huge impact on our health, our happiness, our home life, and our work life. Salary Finance aims to help working people move out of debt and into savings. // Salary Finance Inc (NMLS #1750487)


Contact info

4.9

Excellent

TrustScore 5 out of 5

24K reviews

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No recent history of asking for reviews

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4.9

All reviews

(23,918)

4,490 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s disgusting that how they make high…

It’s disgusting that how they make high interest rates with lower grade loans utterly ridiculous

July 1, 2026
Unprompted review
Salary Finance logo

Reply from Salary Finance

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear you feel this way.

Best regards,
Salary Finance Team

Rated 5 out of 5 stars

My experience has been fantastic

My experience has been fantastic! Salary Finance’s service is very transparent and easy to understand. Their platform is simple to use, and they assisted me at every step. Most importantly, their punctuality and customer service are truly praiseworthy. This is an excellent option for anyone looking for a reliable financial service. Thanks to the entire team.✅🫶

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Dear Salary Finance Team,

Dear Salary Finance Team,

I am writing to share my great experience with your service.

The application process was very easy, and I received a straightforward decision quickly. I also appreciate the very affordable monthly installments and the low interest rate provided.

Thank you for helping me during such a difficult situation.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Jessica Holt - Great service

I found Salary Finance extremely convenient and easy to use. It is quick and easy to apply and the money is very quick to come to your bank account when you need it most. I don’t think I’ve ever had an easier application process. Thank you.

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

I withdrew £484 on the 15th June 2026…

I withdrew £484 on 15 June 2026 because I was experiencing financial hardship. Unfortunately, my bank rejected the payment and it was returned to Salary Finance.

I contacted Salary Finance the same day and was assured the matter would be resolved quickly. I then had to call on 15, 16, 17 and 18 June because I wasn’t receiving the updates I had been promised.

It was only on 18 June, after I chased again, that I was told Salary Finance had received the returned funds. I asked for the money to be sent back immediately, but was told this couldn’t be done because my payroll had already been finalised for 26 June.

After payday on 26 June, I contacted them again expecting the refund to be issued. Instead, I was told the matter had been passed between different teams (Finance, Technical and Accounts), with no clear timescale for when I would actually receive my money.

I eventually spoke to a supervisor, who apologised for the poor communication and promised better updates. However, it is now 30 June and I still have not received my £484.

The lack of communication, inconsistent information and repeated delays have been extremely disappointing, particularly given that I explained from the outset that I was in financial hardship.

I have submitted a formal complaint and, if this is not resolved promptly, I intend to refer the matter to the Financial Ombudsman Service and report my concerns to the Financial Conduct Authority.

Reference numbers:

* 1329944
* 1328473
* CP-12716

June 15, 2026
Unprompted review
Salary Finance logo

Reply from Salary Finance

Hi Ben,

Thank you for taking the time to share your feedback, and we're sorry to hear of the difficulties you've experienced.

We can see you have raised a formal complaint with us and we want to assure you this is being handled by our Complaints team, who will be in contact with you directly.
If you would like to discuss further in the meantime, please contact us at hello@salaryfinance.com with the subject line "Trustpilot".

Best regards,

Salary Finance Team

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