Salons Direct Reviews 

11,612
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,718 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely fast delivery service and the massive range of professional items available on the clear, user-friendly website. Reviewers also appreciate the secure, careful packaging, noting that orders consistently arrive safely without any broken products. Consumers find the overall shopping process exceptionally smooth and convenient, making it a highly reliable supplier for their daily professional needs. Some reviewers were not happy with occasional delivery delays, noting instances where orders arrived late or packages sustained damage during transit. A few customers additionally expressed isolated concerns regarding missing items inside opened boxes or difficulties with promotional codes.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick time frames and... See more

Product

Customers expressed great satisfaction regarding the product range, frequently highlighting the variety of... See more

Service

Consumers find service to be positive, highlighting consistent reliability, efficient handling of... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that items arrive quickly, are... See more

Website

Customers consistently note positive experiences with website navigation, highlighting how easy it is to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been self employed as a Beauty Therapist since 2020 and Salons Direct has been my go-to supplier from day one. They stock the highest quality products, their customer service is reliable and de... See more

Company replied

Rated 5 out of 5 stars

I've ordered from salons direct for many years now, always good service and always arrive when they should.. I think in all the year's I've used salons direct I've only had 2 issues and once I had s... See more

Company replied

Rated 5 out of 5 stars

Easy checkout Good range of products Brilliant deals Excellent follow up Quick delivery time frame Never any bother when ordering from here

Company replied

Rated 5 out of 5 stars

Love salons direct I’ve been using them now for a good few months and I love the next day delivery as other suppliers can take weeks to arrive it’s great if I ever forget anything. Would love more dis... See more

Company replied



Company details

  1. Beauty Products Wholesaler
  2. also in
  3. Barber Supply Store
  4. Hair Product Store

Written by the company

Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.8

All reviews

(11,612)

1,658 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pro!!!!!

September 8, 2026
Salons Direct logo

Reply from Salons Direct

Hi Usskid,

Thank you for taking the time to leave us a 5* review. We look forward to you shopping again with us soon.

Kind regards,
The Salons Direct Team

Rated 5 out of 5 stars

the best price and the best quality

the best price and the best quality. Fast delivery

September 18, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Lidia,

We appreciate your fantastic feedback! We're so glad you value our quality, prices, and fast delivery. Thanks for your positive comments!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Quick service

September 7, 2026
Salons Direct logo

Reply from Salons Direct

Hi Bianca,

We appreciate your positive feedback! We're delighted that you value our quick delivery service. We look forward to you shopping with us again soon.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Came right on time and products are…

Came right on time and products are reasonably priced and top notch too! Salons direct will forever be my number one!

September 14, 2026
Salons Direct logo

Reply from Salons Direct

Hi Aneesa,

We appreciate your fantastic review! We're so happy to hear that your order arrived on time and that you find our products reasonably priced and top-notch. Thank you for your continued support!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Great prices and always superfast…

Great prices and always superfast delivery

September 18, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Michelle

We appreciate your positive feedback! We're delighted that you value our competitive prices and superfast delivery. We value your custom.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Recommend

I've been using Salons Direct as my main supplier for beauty products for years and I always get a good prompt service and great quality products competitively priced, well packaged and delivered on time. As a satisfied customer I would definately recommend them.

September 18, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi,

We are so pleased to hear that you've consistently received good, prompt service and great quality products from us over the years. We truly appreciate your recommendation!

Kind Regards,
The Salons Direct Team

Rated 1 out of 5 stars

What is it with Salons Direct

What is it with Salons Direct. They send you weekly VAT free codes but dont honour them. I filled out my order but before you knew it The 'Shop' app had processed the order before I could use the code. I literally contacted Salons Direct immediately who woukd not honour the code because they say the order had shipped.

September 17, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi,

We’re very sorry to hear about your experience and completely understand your frustration, particularly as you contacted us immediately after placing your order.

Unfortunately, once an order has been invoiced and processed for dispatch, we’re unable to retrospectively apply or honour a promotional discount code. We appreciate that this is disappointing, especially when the order was processed through the Shop app before you had the opportunity to enter the code.

We have tried to reach out to you directly by email and telephone to discuss the issues further with you.

We’re sorry again for the frustration caused and hope we can resolve this for you.

Kind regards,
The Salons Direct Team

Rated 5 out of 5 stars

Go to suppliers for all things beauty!

I’ve been self employed as a Beauty Therapist since 2020 and Salons Direct has been my go-to supplier from day one. They stock the highest quality products, their customer service is reliable and deliveries are fast.

Salons direct has been a huge part of keeping my business running seamlessly and stress-free. Thank you! Wouldn’t shop anywhere else 🤍

September 17, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Chloe,

It's wonderful to hear that we've been your trusted supplier since you started your self-employed journey! We're so happy that our high-quality products, reliable customer service, and fast deliveries have helped your business run seamlessly and stress-free. Thank you for your loyalty!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

The delivery was good,nice guy and call…

The delivery was good,nice guy and call me before delivery.

September 10, 2026
Salons Direct logo

Reply from Salons Direct

Hi Pawarisa,

We appreciate your positive feedback! We're so glad to hear that your delivery experience was a good one and that our delivery person was courteous. We hope to see you shop again soon!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Quick and efficient

September 4, 2026
Salons Direct logo

Reply from Salons Direct

Hi Charlotte,

We're delighted to hear that you found us efficient and appreciated the fast delivery. Thank you for your wonderful feedback!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Love shopping at salons direct

Love shopping at salons direct. Prices are much better than elsewhere and I can’t wait for my order to arrive.

September 16, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Maria,

We appreciate your fantastic review! We're so happy to hear that you love shopping with us and find our prices much better than elsewhere. We hope your order arrives soon!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

My delivery came damaged ,Jackie was…

My delivery came damaged ,Jackie was really helpful in the office and I received a replacement promptly .Not everything goes right and it’s very reassuring to know Salons Direct will make it right !
Thank you

September 10, 2026
Salons Direct logo

Reply from Salons Direct

Hi Jeffrey,

We're so pleased to hear we could resolve the delivery issue promptly for you. We appreciate you acknowledging our commitment to making things right, and we're glad we could provide a positive experience. Thank you for your kind words!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Great quick service

Great quick service. Will use regularly now

September 14, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Craig,

We appreciate your positive feedback! We're so glad you had a great experience with our quick service and we look forward to serving you regularly.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars
Salons Direct logo

Reply from Salons Direct

Hi Peter,

We're so happy to hear that you found our pricing to be good and that your delivery arrived on time. Thank you for your wonderful feedback!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Great prices and stock availability…

Great prices and stock availability with fast delivery. Would use again.

September 9, 2026
Salons Direct logo

Reply from Salons Direct

Hi Suzanne,

We appreciate your positive feedback and 5-star rating! We're so glad you value our great prices, stock availability, and fast delivery. We look forward to you using our service again!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Fast professional service

Fast, prompt and professional service with wide choice of hair products x

September 15, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Jools,

We appreciate you taking the time to share your experience! We're so glad to hear that you're happy with our prompt and professional service, and our wide selection of hair products.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Easy to use the website

Easy to use the website and fast delivery

September 9, 2026
Salons Direct logo

Reply from Salons Direct

Hi Lynne,

We're delighted to hear that you found our website easy to use and appreciated the fast delivery. Thank you for your wonderful feedback!

Kind Regards,
The Salons Direct Team

Rated 4 out of 5 stars

A lot of things were out of stock but…

A lot of things were out of stock but other than that it was easy to find things and set up an account

September 15, 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Ellana,

We appreciate your feedback. We're glad you found our setup process easy. We are actively working to improve our stock availability.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars
Salons Direct logo

Reply from Salons Direct

Hi Wilfred,

We are so happy to hear that you had such a positive experience with us! Thank you for your wonderful feedback. We truly appreciate your business.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Fabulous customer service support..

I had to contact salons direct with a question regarding vat free they kindly answered me very quickly & sorted out my question without hesitation..great result..👍

September 1, 2026
Salons Direct logo

Reply from Salons Direct

Hi Graham,

We're so pleased to hear that our team was able to quickly and efficiently resolve your query. It's wonderful to know you had a great experience!

Kind Regards,
The Salons Direct Team

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