SamsBeauty Reviews 

7,007
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,927 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality hair products and gorgeous wigs available at truly affordable prices. Many consumers state that their orders always arrive securely packaged and ahead of schedule, making shopping here consistently satisfying. People note the helpful rewards system and frequent deals that add extra value to every purchase they make. However, some customers also noted issues with shipping delays, missing packages, or occasional product defects. A few reviewers experienced notable difficulties when trying to secure refunds or resolve delivery problems regarding their missing merchandise.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful selection, comfortable... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that shipping is generally fast,... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding hair and great... See more

Order

Clients share positive opinions on order, highlighting an easy process and fast delivery times. Consumers... See more

Price

Users describe positive interactions with price, noting that deals are remarkable and consistently affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great place to get wigs and other hair and beauty supplies at really reasonable prices! Great selection, just about everything is discounted and shipping is a low flat rate or free, dependin... See more

Company replied

Rated 5 out of 5 stars

Sams Beauty has been consistent over the years. Sufficient stock and selections. The cost is competitive. Unfortunately I can’t find FreeTress “Remedy Curl” in stores in Kissimmee nor Orlando Flor... See more

Company replied

Rated 5 out of 5 stars

Sams Beauty is THEEE BEST online Beauty supply All the products i need great quality hair! Even the customer service is AWWWESOME. I recommend them to all my girlfriends.. thanks Sans Beauty please c... See more

Company replied

Rated 5 out of 5 stars

Products from Past/Present Was held in good standards. Customer Service comes across Approachable and Knowledgeable. My recent purchase had to be returned, because my Client had to wait on... See more

Company replied


Company details

  1. #11 of 38 best companies in Beauty Supply Store
  2. #5 of 16 best companies in Hair Extensions Supplier
  3. #4 of 10 best companies in Wig Shop

Written by the company

SamsBeauty is a hair and beauty department store committed to serving beauty lovers around the world. Our unrelenting dedication is focused on providing the latest and most fashionable hairstyles, a wide range of products, top-notch tools and stylish accessories, all at the most competitive prices. At the heart of our mission is our unwavering commitment to customer satisfaction, represented by SamsBeauty's 'Best Price Guarantee'.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(7,007)

1,966 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love Sams beauty

I absolutely love Sams beauty . I can’t stop looking at all the awesome deals and discounts on the website. Better than any competitor hands down.

August 25, 2026
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Reply from SamsBeauty

Thank you so much for the incredible love! We are absolutely thrilled to hear that you are enjoying our website and finding so many awesome deals. Hearing that we stand out as the best compared to the competition is truly the highest compliment we could ask for! We work hard to bring you the best prices and discounts every day, and we are so glad it shows. Thank you for being such an amazing SamsBeauty customer, and we can't wait for you to score even more great finds! - SamsBeauty

Rated 5 out of 5 stars

Excellent choices

Excellent choices, easy to order. Description of items are great.

August 25, 2026
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Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 5 out of 5 stars
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 5 out of 5 stars

The product is just what I ordered

The product is just what I ordered

August 24, 2026
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Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 5 out of 5 stars

I’m so obsessed with the hair I…

I’m so obsessed with the hair I ordered. I got the color blue hair braiding which is one of my favorite color 🤩🤩🤩🤩

August 25, 2026
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Reply from SamsBeauty

Thank you so much for the amazing review! We are absolutely thrilled to hear that you are obsessed with your new braiding hair. Blue is such a gorgeous, fun color choice, and we're so glad we had your favorite shade available for you! Thank you for choosing us for your beauty needs, and we can't wait to see what beautiful styles you create. - SamsBeauty

Rated 5 out of 5 stars

Awesome place quick secure checkout

Order came quickly and everything was as pictured. Have ordered before and will order again. Looking for wigs in Auburn color but no longer than 14 inches with low density so the wig looks natural. Hopefully the long thick trend will be over soon. Thank you

August 25, 2026
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Reply from SamsBeauty

Thank you so much for your continued loyalty and for taking the time to share this wonderful review! We are thrilled to hear your order arrived quickly and that everything was exactly as pictured.
We also hear you loud and clear on the desire for more natural, low-density Auburn wigs under 14 inches! We are always updating our inventory to cater to all preferences, and we will definitely share your specific style feedback with our purchasing team as we look for new items to bring in. Thank you again for shopping with us, and we look forward to packing up your next order! - SamsBeauty

Rated 5 out of 5 stars

👍❤️ perfect

Perfectly satisfied ❤️👌

August 25, 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 5 out of 5 stars

It was easy to navigate the website

It was easy to navigate the website. I found what I needed in no time. Delivery was smooth.

August 24, 2026
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Reply from SamsBeauty

Thank you so much for the fantastic feedback! We are thrilled to hear that you found our website easy to navigate and were able to find exactly what you needed in no time. Ensuring a seamless shopping experience from browsing to delivery is always our top priority. Thank you for choosing SamsBeauty, and we look forward to packing up your next order soon! - SamsBeauty

Rated 5 out of 5 stars

Love this brand

Love this brand! Great products!

August 20, 2026
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Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 4 out of 5 stars

The shipping was kinda long but overall…

The shipping was kinda long but overall the experience was great!!!!
The wig is a must have I love love this wig…. Lots of compliments

August 24, 2026
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Reply from SamsBeauty

Thank you so much for the wonderful review and for sticking with us despite the shipping delay! We are thrilled to hear your overall experience was great and that you're getting so many compliments on the wig—it really is a stunning piece! We are actively working with our carriers to speed up our delivery times so your next order arrives even faster. Thank you for your patience and for being such an amazing customer! - SamsBeauty

Rated 5 out of 5 stars

Great business fast shipping great…

Great business fast shipping great product

August 24, 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 5 out of 5 stars

So satisfied with the wigs I received…

So satisfied with the wigs I received that within a week I purchased more which is rare. Delivery was fast and prices are affordable.

August 24, 2026
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Reply from SamsBeauty

Thank you so much for this incredible review! We are absolutely thrilled to hear that you were so satisfied with your first wigs that you came back for more within just a week. Earning that kind of rare trust from you means the world to our team. We are so glad we could deliver beautiful styles to you quickly and affordably. Thank you for choosing us again, and we can't wait for you to receive your next batch of gorgeous wigs! - SamsBeauty

Rated 5 out of 5 stars

Best place ever!!!

Easy, fast and affordable best place to shop for my hair and hair care needs, love everything about them, im a half wig girly and this is the best to shop for my half wigs always a different style i can get, i love curly and wavy long hair and they have exactly what I'm looking for, will forever shop with Sams beauty, keep the half wigs coming I'm so in love with them!!!

August 24, 2026
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Reply from SamsBeauty

Thank you so much for this amazing review! We absolutely love hearing from our "half wig girlies," and we are thrilled that you consistently find the perfect long, curly, and wavy styles with us.
Providing an easy, fast, and affordable shopping experience for all your hair care needs is exactly what we strive for. Thank you for your incredible loyalty and for choosing us as your forever beauty destination. We promise to keep the gorgeous new half wig styles coming your way! - SamsBeauty

Rated 4 out of 5 stars

Bought 3 wigs and im 100% satisfy with…

Bought 3 wigs and im 100% satisfy with 1...the ruby didn't contruct properly one side is bulge up and this isn't the first time purchasing a ruby I'm not impressed this trip the perfect hairline body wave is just too big ..the Lacey fits perfect on my head....looooove it

August 24, 2026
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Reply from SamsBeauty

Thank you for sharing such detailed and honest feedback with us! We are thrilled to hear that you love your Lacey wig and that it's a perfect fit. At the same time, we are so sorry to hear about the construction issues with the Ruby wig and the sizing concerns with the Perfect Hairline Body Wave. We always want every piece to meet your expectations, and we'd love to help make this right. Please reach out to our customer support team so we can look into the Ruby unit and assist you with your options. Thank you for being such a loyal customer, and we look forward to providing a 5-star experience across the board on your next visit! - SamsBeauty

Rated 5 out of 5 stars
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 5 out of 5 stars

Love Sam beauty

August 24, 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 2 out of 5 stars

I order several times literally every…

I order several times literally every week a wig from your company and I never get any discounts and your shipping and handling is very high when you order 2 wigs.

August 24, 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for being such a loyal customer and ordering with us week after week! We deeply appreciate your continued business, and we hear you loud and clear regarding our shipping costs and discount options. While standard shipping rates apply per order size, we want to make sure our frequent shoppers feel valued. We invite you to join our rewards program [or sign up for our newsletter] to access exclusive discounts and promotions. Additionally, we’re sharing your feedback directly with our operations team as we continuously evaluate our shipping and handling fees. Thank you again for your support and for helping us improve! - SamsBeauty

Rated 3 out of 5 stars

Good

Good. Tangles a bit & slips easily but okay

August 24, 2026
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Reply from SamsBeauty

Thank you for sharing your feedback with us! We're glad to hear your purchase was overall good, but we appreciate you letting us know about the tangling and slipping. To help secure the fit, using an adjustable wig grip band or securing the inner combs can prevent shifting throughout the day. For tangling, we recommend applying a light leave-in conditioner or synthetic wig spray and gently detangling from the ends up using a wide-tooth comb. We truly value your business and hope these tips help make your next wear even more comfortable! - SamsBeauty

Rated 5 out of 5 stars

Fast & Best Product Selection!

Products Are Affordable and Trendsetting!

August 24, 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

Rated 5 out of 5 stars

Immediate service.

Immediate service.

August 24, 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were perfectly satisfied with your experience.
Delivering a flawless shopping experience is always our top priority. Thank you for choosing SamsBeauty, and we can't wait to serve you again soon! - SamsBeauty

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