Samsung UK Reviews 

Easy to navigate and operate

Customer service was poor, felt like they didnt want my custom. The key workers portal is hit and miss.

Placed order and paid upfront, nothing happened in a few days so contacted customer service who advised to wait, contacted them a week after it was due and the agent was helpful, escalated it and my order arrived more than a week after purchase. So many excuses made, couldn't cancel without losing my number, more excuses about the operator not doing their job despite an email to me stating all checks complete and passed within 24hrs of order. Wouldn't recommend.

it was easy to choose with having good information about the product i needed, making it easy to compare with the others available on site, prices were good for an excellent brand, it was easy to purchase, delivery took a long time but that was because of its popularity at the time of ordering. the samsung galaxy tab a11 + is a lovely lightweight and slim tablet, easy to set and use, very good battery life, only had it a few days but so far i am very pleased with the choice i made

I'm a staunch Samsung loyalist so you won't catch anything other than a 5 star review from me

Top quality products and super fast delivery!

I recently purchased two Samsung Galaxy A17 5G phones for my parents. They only needed phones with basic functionality and were already comfortable using Samsung devices, so this was the perfect choice for them.

The entire ordering experience was excellent. I was kept informed at every stage of the process with timely updates, and the delivery was quick, prompt, and hassle-free. Everything arrived exactly as expected, making the whole experience smooth and stress-free.

A great online shopping experience from Samsung UK. Highly recommended!

Hadn't initially planned on my final purchase, but the price was better than expected.

Delivery was slower than anticipated, I received message to advise it had been dispatched but I didn't get any confirmation from courier on delivery date/time or confirmation that it had been delivered as I wasn't home at the time.

Phone is as expected, few changes to previous phone, so just navigating the differences. So far not disappointed.

Great TV easy to install quick service and delivery

Could’ve bought this fridge-freezer from a multitude of places but stupidly I decided to go direct to the manufacturer. BIG mistake.
The day before delivery you are offered the chance to ‘upgrade’. I did. I paid an extra £35 for the door potentially having to be taken off (wasn’t required, in fact) and for having an earlier delivery in the day.
It took the delivery men 5 minutes to bring the thing in, after which they hastily cleared off, leaving us to unpack. Nightmare no.1 - it came on a 4 inch solid polystyrene plinth. We couldn’t get it off!
Nightmare no.2 - getting to speak to a human at Samsung and getting help with this. Zilch on the help front. Said we should’ve upgraded to INSTALLATION. Now if like me, you thought ‘installation’ meant plumbing the thing in, you would be wrong. in fact . Installation, apparently, means taking it off the massive plinth, ( I should add at this point, we thought we didn’t need installation when we’d ordered a fridge freezer that was non-plumbed)
My husband and I are getting on a bit, with bad backs to boot , so doing this ourselves was a no-no.
Luckily some OTHER delivery men who arrived that day to deliver something else took pity on us and did it for us! (Big shout out for Barker and Stonehouse. 5* service!)

The buying process was easy. I was happy with the cost to purchase a highly rated SSD. Delivery was free, however, I was not at home when my delivery arrived and my lodger didn't know the PIN, so I had to wait a further 3 days for redelivery. Apart from that, a good service all round.

excellent.

Good Iam happy

Delivered on time beautifully installed very pleasant men.

Prompt delivery, the only thing is the trade in should be at least 10 days excluding weekends and not 7 days. Delivery was excellent. Outstanding service and product

Your technician fitted the tv wrongly to the stand
Tv is unbalanced
I informed you about my problem
You still haven’t got back to me to fix my tv
Thank you

Only a phone case purchase but it arrived the next day. Full marks for speed.

The product is high quality. The delivery was fast and in time. My item was handled with care from the team during shipping was delivery.
Highly recommended.

Ordered a phone. Between mobile shop and samsung, took one week of continued chasing to ship the phone. Neither help desk could help, blamed each other. As a customer they took my money and never responded. Raised multiple tickets and was told they would respond but never did. Avoid buying from them.