Samsung Electronics Deutschland  Reviews 

Dear Samsung Support Team,

I recently purchased a new Galaxy S25 through your trade-in program, where I am returning my old Galaxy S22.
However, I have not yet received the return label / shipping package for sending back my old device.

Could you please check the status and send me the label as soon as possible?

Thank you for your help.

Kind regards,

Horrible..

I ordered 3 times with O2 contract and all failed. Asked samsung CS 3 times and every CS gave different and contradicting answer. But they all blamed O2. I went to O2 and they blamed Samsung. 4th I brought without O2 contract wich more expensive. I am so dissatisfied.

It just feel like my old phone from 4 years ago. The camera is not good at all.

Very affordable 👌 and good quality

I ordered z fold 7 and the order got cancelled but the vodafone contract for that cancelled order is not yet cancelled. It was a nightmare never ever recommend for anybody to use this.

It was easy, straight forward and directly from vendor. Nothing better than this

the ordering process was smooth, and the financing option was also straightforward.

It takes very high quality photos and videos. It is very light and convenient. No comments yet.

Alles super geklappt. Handy top.

I used Z Fold 6 and now S25 Ultra. They never deceive me. Always happy with my bought

Very good product and it come time

Delayed delivery, late refund , no transparency and on top , no english language support.

I saw the promotion of galaxy buds when purchasing new fold 7 and ordered but i didnt received buds.

Easy to shop and pay. Financing options were also easy to navigate.

Actually, I ordered two items. One was delivered on time as per the mentioned delivery date, which was accurate. However, the second item — a watch — originally showed a delivery date of August 8th at the time of ordering. But after I placed the order and made the payment, the delivery date was changed to August 18th. This is not favorable for a customer

The pre-ordering process for the product was seamless, and I was pleasantly surprised by the early delivery. The quality of the product is exceptional, and the profit margins are impressive. Additionally, Samsung's customer service stands out compared to its competitors; they are always available to address questions and provide instant responses, eliminating any long wait times.

I purchased a Samsung AU8000 Crystal UHD 3 years ago and it has a warranty for 2 years. Guess what? I am experiencing now the same issue of almost every samsung TV user, when I turn on the TV the screen remains black and I hear the sound of the program every 5 minutes and I need to wait for 4-6 hours to see the image and sometimes it does not work at all.
I contacted the samsung customer support and the didn't help at all. For a 600 euros TV I expected a better quality to be honest and also a better support because Samsung knows very well that it is a fabric defect that many users are experiencing and it should provide for a solution and a free repair service for it!

I have already purchase samsung tablet twice and i was very satisfied with the product. Thank you so much.

The entire process went as smoothly as possible: order, payment, delivery. And the phone itself is an improvement compared with my last pixel 8. The UI from Samsung is top notch!