Samsung Parts Reviews 

I received a cyberpower PC. I am very pleased with the product, the computer runs very well and is actually in very high percentile's in all the benchmarks that I run. However, new egg has not been good to work with. They delayed my shipment, and with all the problems they've been having, I just thought I'd make a review.

Ordered a part for my stove from samsungparts.com paid for two day shipping to Days shy of one month later I get my part, charged my credit card twice. Was told when they don’t have the part they don’t have the resources to let the customer know that their part is not available at that time said I must call them which I did twice the first time they told me they would get back with in 24 hours to let me know what was going on Never got back with me. Seven days later I called them again and they say my part was on back order. I requested a refund for two day shipping and was told that since I received it within two days after they shipped it, they would not give me a refund even though it took a month for me to get it. Will definitely not be using this site again oh and by the way, if you contact them through their email, they will not respond back when I asked them about it they said oh no you must call us.

Efficient and informative. Peter was very patient, friendly, and professional. I don't usually leave reviews, but I was quite impressed.

J J International is the “official” parts distributor for Samsung TVs. Ordered a part, paid for it as well as 2 day air. 5 days later called to inquire as to its whereabouts only to be told it’s on back order from S Korea. Poor communication, poor inventory keeping. They have the my money now I’m supposed to wait 4-6weeks “at least” for the part to arrive in NJ, then be shipped to me.
They’re not doing Samsung’s good name a favor.

The registration step after giving name and contact information ends up with a 404 error.

On Feb6 2022 we purchased two Samsung S7 2FE tablets through Sky. Within four days the S pen stylus that was included had no tip on it even though it had hardly been used. I spoke to Sky who referred me to Samsung parts. They have refused to replace thew fsulty Spen under warranty. I have had to threaten them with trading standards and finally they have agreed to send a spare tip for the Spen. This is not honouring a warranty as they should replace the faulty pen. Samsung, therefore, are not to be trusted when products go wrong. This is particularly annoying because we had only the product ffor less than a week. DON'T TRUST SAMSUNG TO BE HONEST.

Ordered a part based on model # and diagram Samsung provided for my refrigerator. It was wrong part.. I tried to return but nobody would get back to me.. finally got a hold of someone and they said it’s past 30 days.. well of course it is then you don’t respond…I sent her a copy of the email I sent before the 30 days were up, she ignored it. This parts department is as good as their product…horrible!

Ordered a part for my Samsung refrigerator. Site said part in stock. Used Paypal and was charged the next day. That was Nov 16.
Still not received part and when I checked was told there is a shipping problem and it will take another 3 to 4 weeks.
They should not charge customer until order is sent.

1. They never answer via phone call.
2. I tried to contact customer supports from the website to cancel my order 3 times on 3 different days but never replied back.

I thought SAMSUNG is a big company, but why their official parts website is so messed up?

Updated Review: added 1 star since the remote I paid $100 for actually did work, unlike every other option I tried. At least the parts seem to be legit.

Ridiculously bad customer service and overpriced parts. If you have something made by Samsung and need an OEM replacement, you basically have no choice but to find it here and pay their crazy prices.
Paid $100 for a replacement remote for my 3 year old Samsung TV, and it took 12 days to arrive even though I paid an extra $17 for air shipping. None of the options on Amazon (or anywhere else) would actually work with my TV, so I had no choice but to get ripped off here.

I have several Samsung products and it seems they are trying to make some replacement parts impossible to get without adding some very costly items to get the part or they just don't sell the part. I require new bearings and a flange shaft to repair my washer and I have to purchase the barrel that has the flange shaft screwed to it. So my $150 flange shaft has turned into about a $600 fix with $450 of extra parts. My $970 4K TV, 2.5 years old, needed a power supply, but Samsung does not make it or a replacement any more so I have to buy a new TV. Moral of the story: DON'T BUY SAMSUNG.

Great parts and services but they can improve for sure. Overall fine performace

Received the wrong part for my drier. J&J International won't pay shipping to return it. After being on the phone for 90 minutes, mostly on hold, I decided to let PayPal fight with them. Don't buy Samsung!

So happy that you guys could help me, great customer service

One of the worst customer experiences I have had in a very long time. Spoke with a women named "Dawn" who was inpatient, rude and then became passive aggressive, all in our 10 minute phone call. I still have no solution to my issue for TV. I dont see how this organization is even in business. This is now my second absolute terrible experience with this company. This organization is built on terrible attitude and power thrusting. They do not put their customers first and I just dont see them being in business successfully. Even if that means they the managers are suffering personally. Very sad. This organization sucks and I give it a 2 thumbs down.

J&J-International- unresponsive and deceitful
I am adding to the poor reviews I have read in most of the feedback forms on this company. Mine like many others is regarding the poor performance on lack of effort on their part to respond and deal with returns. I ordered a part for my Samsung electric range. Ordering, shipment, and arrival were all good. When I got the part, it was not going to work because of the need to solder it into the control board. I email and three days later sent an inquiry through the company WEB page. No response for two weeks, at which time a filed a complaint with my Pay Pal account. I got a response from JJ International the next day asking what the issue was. I copied the same email I had sent weeks before and the next day they sent the RMA and mailing return mailing label. I was told by the Operations Director J&J-International that as soon as the part was returned a refund would be issued. He also asked that I drop or close my complaint through PayPal. I went to PayPal to so and they have a posted warning not to close the complaint until you receive the refund because you cannot reopen the complaint on the same vendor once you close it, so leave it open until you are sure everything is cleared. I responded to the Operations Director with the information posted on the PayPal site. That is the last I heard from Charles the Operations Director J&J-International. With no response from the company. After the returned item being at the mailing location for over three weeks, I escalated the complaint with Pay Pal, as they have a timeline for keeping complaints open. J&J-International responded to the PayPal escalation notice in 8 days. Pay Pal took 9 days to read the response which said again when they get the returned item, they will issue a refund. (The item has been at their post office since Jan 16th. Pay Pal now wants the shipping tracking number and shipper, all of which I set both parties on 26 Jan. February 21st, 11 days after I reminded them, I had already sent the requested information I get the final response from PayPal; they have resolved it in my favor. Pay Pal has come through and done what the Operations Director J&J-International should have done and said he would do almost 3 months ago.
Be very, very, careful dealing with the J&J-International, they have not been honest or fair in dealing with a return. I hope Samsung knows what this company is doing to their (Samsung’s) reputation. Pay Pal could have settled this much sooner if they had read on paid attention to my correspondence.

Great service and the item was safely packaged. Very nice!

The ONLY place online I could find the part I needed and as easy as it could be. Great site great prices

Great service and package arrived fast. The packaging was of good standard and the correct replacement product. Product was a little pricey but worth it since it's an original part. The only exception was i didn't receive an order or shipping confirmation e-mail. Had to log onto my account to see activity.