Samuel Windsor Reviews 

So sad that this company will no longer be trading as we only found them earlier this year and have ordered shirts, chinos and slippers as presents and have always been pleased with the quality of goods and had excellent service.
So we had to wait longer than usual for our last purchased, but is that not to be expected when a business is closing and has so many extra orders.
Be patient people. They are doing their best.

Long delivery

I placed an order £100+ on the 3rd of July paid with my credit card. Money pending After 10 days my bank returned my money. After 2 weeks money was taking out again. Didn't call or email just crossed my toes and fingers and prayed that my items will turn up soon because I'm not new with SW always reliable in the past. Almost 4 weeks today since I placed my order arrived. 4 stars for waiting time without communication and 1 item short out of my order. Sad to see it closing down.
Be patient it might turn up soon

The products this company sell are excellent for the price.

However, the recent closing down sale seems to have resulted in delivery times lengthening substantially - I waited about 3 weeks for each of 2 orders made over the past month.

They also seem to have some problems with stock control, meaning that items are regularly not in stock when they go to pick them. Refunds have, however, come through quickly and an email query on a price I made was rectified the same day, so there is a lot to be positive about.

However, it is a bit irritating to pay the flat delivery fee of £5.95 for an order for multiple items and several of them get cancelled, meaning the items you actually get are effectively more expensive.

If they are in fact closing down, hopefully someone else takes over supplying the clothes they stock.

Now in my 23rd day of waiting. Despite expensive telephone calls to them, I'm becoming more apprehensive every day. On my last call I informed that I was considering cancelling and asked if recovering my money would be a hassle? No reply to my question.
I do believe Trading Standards should now become interested in this company. What a pity, have traded for many years with this company.

Hi still waiting for my shoes to be delivered , lots of promises , but no sign of the shoes I ordered and no sign of my money , this is a shambles . I would not recommend this company

Ordered a pair of classic shoe in oxblood.
Took little over a week to arrive with a helpful email update from Samantha at the company. Much appreciated.
Top quality shoe and perfect fit, I ordered my normal shoe size.
At these bargain sale prices delivery can be up to 18 days, but really worth the wait.
5***** from me !

So why does it take a closing down sale to turn what was a very good service into a very bad one?
I ordered a pair of chinos and two cashmere mix jumpers. Paid upfront. Nondelivery prompted a Hermes special delivery but only chinos arrived. No jumpers and no explanation. I've had to return the chinos owing to fit and requested a full refund for all three items.

15 days on from my purchase and I only rcemtly received a generic email telling it could take 21days to send me my purchases. I phoned previously but was stonewalled. I have now just discovered they charged me over £2 as a service charge and then 37p for the call for me to phone them. Beware hidden charges. Why should I be charged a service fee to phone them up.
I do wonder what will go wrong with the delivery.
I fully understand now why they are closing down.

Order 71321487 Date: 08 July 2021
Today is 21 July. Where is it please?

Ordered two pairs of shoes a few weeks ago and just turned up today. One email to customer services which got a quick response and the shoes are here and meet expectations.

I think they are just really busy and a little patience is required.

Retuned 2 items for a refund on 6 June. I have chased for a refund which was promised on 7th July. Still nothing after 6 weeks. I would be very wary of buying anything from them in their closing down sale because if you have to return items it doesn't look like they're giving out refunds.

Excellent company,always received excellent service.We ordered over two weeks ago,funds showing as taken yesterday.The company when originally taking payments get authorisation but is taken when parcel is being sent out.Have spoken to a customer care assistant at Samuel Windsor who apologised profusely and said that they are totally undated with orders and working as hard as possible to get orders out.Please be patient,goods are being sent out.I wish the owners a good retirement and will miss this shop immensely.Good quality clothing.

Ordered from SW on the 6th July but never heard from them since contacted them on email twice but no reply the payment was pending for awhile in my bank account now this morning I see they have suddenly taken the monies just holding my breath that I receive the items I have now paid for, they could at least have the decency to reply to customers that have given them the business over the years instead of treating them like rubbish. Jim Briggs

Would strongly advise not to order from this company. I placed my order over 4 weeks ago and I am still waiting for the shoes to be delivered. They do not respond to emails and or answer the telephone while it’s charging you each minute you stay on the line. I wish I checked the reviews before using this company.

Bought 5 pairs of shoes for partner as they are ‘closing down’ and deals seemed good if quality was reasonably genuine. Whether or not they are genuinely winding things up the shoes have arrived today after a couple of weeks (I honestly expected it to be longer given the statement on their website) and partner is happy with the fit (a surprise given his wide and big feet) and I am happy with the quality. I wouldn’t say they were necessarily worth their stated RRP but are unquestionably better made than many you would buy from familiar highs street names and are shoes you could get properly repaired at a cobbler when they’ve been well used - that is worth a lot. Indeed, they aren’t Loake or equivalent, but they look good and if well looked after, they will last you a fair while and for £25 a pair. If you’re in a hurry, perhaps buy from Next, I think they were worth the wait.

the worst company you could possibly do business with, no customer service. long long delays in order delivery.

My situation is the same as most others. I placed an order with SW at the beginning of July for many items that they had in stock, I paid with credit card, was told it might take up to seven days for delivery, and its now 19th July and still no delivery.
When you email you just get automated reply, they never answer the phone.
My worry is why are they still advertising and taking money off people knowing they are not going to supply !
It's fraud surely
They should be reported !!

Their latest closing down brochure is a joke. I tried buy 8 items from underpants, socks through to shoes. Not one item was available and when I phoned to register a protest nobody bothered answer the phone and I hung up after 5 minutes.

I have been buying clothing and shoes from Samuel Windsor for over 4 years and apart from one glitch, which was quickly resolved by Samuel Windsor, I have always been highly satisfied by the products and service which I have received from them. Like some other reviewers, I am currently awaiting delivery of a number of items that I have purchased from their closing down sale. The items may arrive yet, but if they don't I am not prepared to blacken the good name of Samuel Windsor, particularly if they have been going through a bad patch, as I have received such excellent service and goods from them in the past. I am sorry they are closing down and will miss them a greatly.

Stop ordering.The Company is being dissolved.
I ordered shoes 15 days ago, money was taken then kicked back into my account 7 days ago. No explanation given, 2 emails sent asking the obvious, no response at all. It’s clear they are cutting down on personnel to staff their customer services. I got my money back, you may not be so lucky when the creditors are at the door. It’s been a good Company that sold quality goods but it’s time to bid it farewell.