Unfortunately the non-stick coating on my Urban Chef pan started to peel last week. I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later! In less than one wee... See more
Company replied
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Review summary
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I contacted the Sales department to enquire as to the availability of an item. I was fortunate to be assisted by Chantelle in Sales. She located the product and went out of her way to finalise th... See more
Company replied
Ordered a Mermaid roasting pan on Monday afternoon and it arrived on Wednesday morning. The order confirmation said it might take 56 days, but clearly that was wrong. The quality of their produc... See more
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I have a wonderful son who buys me Samuel Groves pans for birthdays & Christmas so I'm gradually building quite a collection. I love both the classic and the carbon steel. Expensive but beautifully ma... See more
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Company details
About Samuel Groves
Written by the company
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
Contact info
194 Waterloo Road, B25 8LD, Birmingham, United Kingdom
- 0121 764 7393
- sales@samuelgroves.com
- www.samuelgroves.com
4.2
Great
686 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a full set around a month…
I ordered a full set around a month ago. I understood that you need to allow 4 weeks delivery which is fine but you get zero replies from Samuel groves. I sent an email just to ask for an update but I wasn’t even extended the curtesy of a reply. They were fast enough however to take the money. I really wanted to buy a product made in England but I feel let down by poor customer service
December 27, 2024
Reply from Samuel Groves
Hi Andrew, Thank you for your feedback. I believe our sales team have contacted you and I hope your query has now been answered. Thanks.
Placed an order on the 24/11/2024
Placed an order on the 24/11/2024, still not delivered, Two emails sent with no reply, three messages left on an answer phone , no response, please will someone at least give me an indication of a delivery date.
November 24, 2024
Unprompted review
Reply from Samuel Groves
Hi, Thank you for your message. Apologises for our sales team not getting back to you about your order. Would it be possible for you to email sales again as they will need your order number to track your emails then we can answer your enquiry. Thanks.
Bought for Xmas. A JOKE
Bought for Xmas present. After purchase they say will be up to 28 days (ie mid/late January). In response to an email they now gaive an ETA in excess even of their nonsense 28 days.
And to add insult to injury, they ask for a review of the purchase they still haven't sent. This review obliges this request!
December 21, 2024
Reply from Samuel Groves
Hi Arthur, Thank you for your message. The festive period has been a very busy time for us hence orders after a certain time would be delivered after Christmas following into the New Year. If a product is in stock we will dispatch the same day and deliver day is depending on the courier. Again apologies for the inconvenience this may have caused. Thanks.
Reply from Samuel Groves
Hi Andrew, Thank you for your message. I am delighted that you are happy with your product and our customer services.
Really pleased with my frying pan
Really pleased with my frying pan - been a pleasure to cook with and beautifully made.
Despite my ordering only being a few days before Christmas they managed to get it to me before Christmas day too which was an unexpected pleasure.
Will be building my collection of their equipment for the foreseeable future
December 16, 2024
Reply from Samuel Groves
Hi Peter, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Great product and service
What a great product and company. Great communication after ordering, shipping super fast and a very high quality product that is a pleasure to use and feels like it will last a lifetime.
December 16, 2024
Reply from Samuel Groves
Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Order did not arrive in time
Order did not arrive in time. I specifically asked for order to be delivered no later than 22nd December. As they arrived after that date I now have to
Post parcel to London at my expense to my son. as the order was very expensive, I find your service very poor.
December 15, 2024
Reply from Samuel Groves
Hi June, Thank you for your message. The festive period has been a very busy time for us hence orders after a certain time would be delivered after Christmas following into the New Year. If a product is in stock we will dispatch the same day and deliver day is depending on the courier. Again apologies for the inconvenience this may have caused. Thanks.
Product is very good
Product is very good, company was very helpful and easy to deal with.
December 10, 2024
Reply from Samuel Groves
Hi Duncan, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Reply from Samuel Groves
Hi Graham, Thank you for your feedback. I am delighted that you are happy with your surprise free gift, your product and with our customer service.
Arrived on time
Arrived on time, carefully packaged, look very good quality though not been used yet.
December 5, 2024
Reply from Samuel Groves
Hi Mark, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Reply from Samuel Groves
Hi Ev, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Quality British made products!
Quality British made products!
Threw out our cooking trays as the coating always peels off after about 6 months.
Buying cheap is not a long term option.
December 4, 2024
Reply from Samuel Groves
Hi Keith, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
This is the 4 th fry pan I have bought…
This is the 4 th fry pan I have bought from Samuel Groves. Have not had the chance to use it very much yet. However, it is very well made, up to their usual high standard and I am absolutely sure it will give many years of service.
Thank you
December 3, 2024
Reply from Samuel Groves
Hi Mr Ferguson, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
I bought a copper pan
I bought a copper pan, I pad for it and it was delivered..beautiful pot
December 1, 2024
Reply from Samuel Groves
Hi Mark, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Appalling customer care
Huge delay in delivery with no explanation. A series of phone calls to the company never got beyond an answerphone. An email about the problem was never answered. Shockingly bad performance which company bosses should be made aware of as result is we are most unlikely to ever recommend what is otherwise an excellent product to anyone we know.
November 23, 2024
Reply from Samuel Groves
Hi Ann, Thank you for your message. Apologies for the frustration of not getting through to our sales team and that your problem has not been resolved yet. We take our customer services very seriously and would like to investigate your query.
I will email you on a personal note to rectify this for you. Thank you.
I bought a voucher for my son
I bought a voucher for my son and daughter in law. Communication about dispatch etc very efficient. I got a small baking tray included which was a nice surprise
November 30, 2024
Reply from Samuel Groves
Hi Kazz, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Bought 25.5cm stainless steel 3-ply…
Bought 25.5cm stainless steel 3-ply frying pan and it is simply amazing! Cooks quick, heat distributed evenly, food does not stick. Threw away my cheaper stainless steel alternative. There’s no way back!
November 29, 2024
Reply from Samuel Groves
Hi Nadya, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Stainless steel frying pan and chefs…
Stainless steel frying pan and chefs pan are excellent. Very good even cooking and easy to clean.
November 17, 2024
Reply from Samuel Groves
Hi Peter, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Prompt and reliable delivery
November 23, 2024
Reply from Samuel Groves
Hi Richard, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Reply from Samuel Groves
Hi Mark, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
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