Sanctum On The Green Reviews 

Visited for Sunday Lunch and it was excellent !!….Louise and her team have definitely got this beautiful venue up and running fantastically again .
The roasts were incredible ….beautifully cooked and presented and sooo delicious .Would definitely recommend a visit for lunch or dinner .Beautiful outside courtyard to enjoy or sit by the stunning swimming pool and landscaped garden to enjoy .
We were served by Becky who was just lovely and nothing was too much trouble ….oh and the Rose Whispering Angel was a plus too …served beautifully chilled ……..well done Team Sanctum !!……Best Jayne & Adam

What happened here? I have stayed a few times here both winter and summer, but such a disappointing stay this time. I had to check out a day early and truly i was happy to, despite losing money. I usually stay in the “ lodge” but this was unavailable so had a tiny “crash pad room” it was cold though they provided a heater. No sleep due to some boiler going off every 5 mins all night, No food to be had anywhere drove into Marlow to Lidl. The bathroom blind was mouldy, Plastic toilet seat wobbly. TV didn’t work. No hairdryer??
I was the only guest and only 1 lady running the place.
What a shame as the location is superb and lovely grounds and views. The “ lodge” was always my little hideaway from London. It needs a complete refurbishment and take it back to its former glory. However I wont be staying again which is sad.It’s surely not still owned by SOHO house?? It certainly cant be making any money.

Dont let the pictures fool you. We made the mistake of staying here looking through the pictures and expecting a very nice boutique hotel. The place has a lot of potential but is run down and quiet. It started by being told that my card had been declined and I needed to make full payment when we arrived. I was forced to show the staff member my bank statement showing the money going out to prove it !

On a Friday and Saturday night we were one of only two people staying and when we went for dinner on Friday, the only ones in the restaurant. The room we were given was small, and dated. Tiles hanging off the wall, wall paper peeling, a broken radiator stuck on full, ac that was broken, a shower that runs hot and cold constantly and a heating system that turned off in the middle of the night prompting our 5 month old baby to wake up due to the cold and cry all night.

We were told breakfast was from 7 so as we had no sleep we were up and ready but the whole hotel was closed with no sign of life, we waited around until half 7 then had to leave for the local village to get breakfast !! the signage outside the hotel said breakfast from 7, the literature in the room also said breakfast from 7.

We were very annoyed as we had booked for a second night. If we could have left there and then we would have but as we couldn't find any availability in the local area. Upon complaining and raising these issues I spoke with the manager who advised he was new and they were trying to get on top of the issues. In all fairness to the staff he did move our room to a far more suitable room. We were advised that they have changed the breakfast times on weekends but forgot to advise staff members or indeed change all the paperwork

The next day we went for breakfast at 8 as advised ... we were told that they didn't have any sausages for the full English .. yet another laughable thing. We left and went on our way with a staff member advising the manager wasn't in until 12 and he would call me to discuss a discount he had offered.

3 days later no call so I called them. I was advised he would offer a £50 discount on our stay which to put it to bed I said I would accept The next day I checked my bank statement to find that the hotel had taken full payment for the 2 night stay out of my account less the £50 !! Very angry at this point I called and spoke to the manager who said that his system said my card had been declined for the original booking and so he had taken the payment and deducted the £50 refund Yet again I had to go through proving that I had indeed paid in full originally despite what his system said and prove it with screen shot bank statements.

The second payment that was taken was refunded but 3 weeks on im still to see the £50 refund. All in all a terrible stay, I wouldn't recommend this place to anyone and I wouldn't ever stay again. Its like a boutique faulty towers. AVOID and spend your money else where !