Sand And Sky Reviews 

655
TrustScore 2 out of 5

2.0

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Rated 5 out of 5 stars

I've had really good experience with the products and customer service - I just contacted them via instagram. I was a little worried because of all the reviews claiming they're a scam but I received m... See more

Rated 1 out of 5 stars

Worst customer service ever. Order never arrived and no reply after multiple attempts at contacting. Refunded me $17 for "late arrival" on a $171 order and then ghosted. DO NOT SHOP HERE

Rated 1 out of 5 stars

Rubbish service Mask dried up rock hard after one use! 3 attempts to contact always closing ticket early Mask dried up rock hard after used once only Thrown in bin Requested replacement o... See more

Company replied

Rated 1 out of 5 stars

Usually I dont write bad reviews but this time I feel really dissapointed. Made an order. Customer service kindly suggest to check my order status and after I give them my order number they cancelled... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

Packed with Australia’s most powerful botanical ingredients, Sand & Sky's multi award-winning Australian Pink Clay Mask draws out toxins, pollution and excess oils, while refining the pores, regulating sebum and reducing pigmentation. Instantly revealing smooth skin with a glow so bright you’ll need sunnies! The perfect pick-me-up for dull complexions, giving your skin the deepest cleanse and glow of its life! Giving impressive results from the first use, our Porefining Face Mask transforms skin that is plagued by enlarged pores, blackheads, unwanted oiliness or breakouts.


Contact info

2.0

Poor

TrustScore 2 out of 5

655 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.0

All reviews

(655)

3 reviews in the last 12 months

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Rated 2 out of 5 stars

Seal on box broken

Purchased via Amazon from Sand and Sky. The plastic label seal on the paper box was broken. It seemed that the inside pot hadn't been opened/used but no way to be sure. There seemed to be a large air pocket in the pot so looked about only about two thirds full. It made me feel worried it may have been used or a returned product...I wouldn't buy a product from a physical shop where any type of seal was broken so was disappointed to receive packaging in this state.

December 5, 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi A Ní Mhaidín,

Thanks for your feedback. We’re sorry to hear about your experience. We value all feedback from our customers and take all comments seriously so that we improve as a company.

We would like to assist you with the broken products you have received. Please email us your Amazon order details at hello@sandandsky.com (subject: Trustpilot review/Amazon Order) and we’ll be happy to assist you.

Thank You,
Sand & Sky Squad

Rated 1 out of 5 stars

Dont waste ur time with this

Dont waste ur time with this, the face mask isnt worth it and left my under eyes dry for weeks, the product smell is weird, you can get better products for cheaper

December 4, 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Laila,

Apologies if the mask does not work for you. We do advise using it regularly based on your skin type as part of your skincare routine for the best result. If you have dry skin, always remember to cleanse, tone, mask(based on your skin type and moisturise (serum + moisturiser).

Everyone’s skin is unique. There is no guarantee as to when a result can be easily seen but most of our customers say that they see results after first use.
 As for the smell of our mask, we would like to understand more about this. Please email us at hello@sandandsky.com (subject: Trustpilot review) with your order number and photo of the mask you have received.

Hope this helps!

Team Sand & Sky xo

Rated 4 out of 5 stars

Holy Grail product!! (Pore refining mask)

This mask is amazing!
The pink packaging is super cute, the little brush that comes with is brilliant for an easy, even application, it smells incredible, the formula is great, love, love, LOVE it!
And even after a few uses, I can notice a difference in my skin. I am prone to subclinical acne on my forehead and chin that is so difficult to get rid of, I've tried everything to no avail.
However, Sand and Sky actually calmed my face down after a week of using, my skin is brighter, spots are less noticeable, I'm really stoked with the results, even though I love this mask, I have only given 4 stars in this review, as for nearly £40, you don't get a lot of product for your money, which is a shame because everything else about the mask is rad.
Please make the pot bigger Sand and Sky!

November 29, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I love the Sand and Sky products. I regularly use the pink clay mask and the scrub. I have dry skin so don’t use the mask more then once a week but it really clears out my pores and makes my skin look fresher and extremely clean. Combined with the scrub a couple of times a week keeps it silky soft. I have recently also purchased the new Emu Apple Mask and glow drops both of which left my skin beautifully moisturised and with a healthy glow. I can be prone to sensitive skin yet have never reacted to any of these products. The Website is easy to order from and delivery is always very efficient. Have already recommended it to some of my friends. I don’t tend to buy expensive products so for me this is more then I’ve previously spent on products, however they all last really well and the application brushes supplied ensure no product is wasted and you only use what you need each application, combined with the results I get I consider them very good value for money.

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Does exactly what it says

Does exactly what it says . Hats off to Emily Hamilton and Sarah Hamilton for making these products . Would definitely recommend this to anyone who's got acne prone blemish skin.

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing

This is the only mask I will use. It makes my face soft and clears my skin

November 11, 2019
Unprompted review
Rated 5 out of 5 stars

Best Mask Ever

I really enjoy the pink clay mask - it’s honestly one of the best I’ve tried. I first got a small sample size and was blown away and immediately purchased a full size. It clears out your pores so well without leaving your skin dry or stripped. Every time I use this mask my face feels and looks amazing and I definitely notice a decrease in my breakouts! You must try this mask - you won’t be disappointed!

November 6, 2019
Unprompted review
Rated 1 out of 5 stars

Do not try!!

The customer service is the only thing that is kinda good. The products themselves and the mask?? That’s a joke. I got the most horrible irritation and allergic reaction, don’t even try it. Also, they do NOT tell you to do a patch test in the instructions prior to application, you should.

October 21, 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Jonathan,

Thanks for your feedback. We’re sorry to hear about your experience with us. We value all feedback from our customers and take all comments seriously so that we improve as a company.

Here at Sand & Sky, we are determined to provide customers with the help they need. Upon checking, the customer service team is in contact with you to assist you further.

Once again, we apologise for any inconvenience caused. If you do have any other concerns or issues, please email us again at hello@sandandsky.com (subject: Trustpilot review) and we’ll be happy to assist you.

Thank You,
Sand & Sky Squad

Rated 5 out of 5 stars

Love this mask

Love this mask. Leaves your skin feeling super smooth and tight and you have no pores. Feels like you got a face lift.

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

The best facemask

This facemask is the best I‘ve ever had. My skin looks so more healthy and my acne is not that bad anymore. I LOVE IT!

October 20, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you for saving my skin :)

Thank you for saving my skin. I have finally found the “magic bullet” that tamed my adult acne for soooo long! I am forever grateful. It is truly an effective product. No false claims. If there is just one thing you can improve on...after a while, the remainder of the mask in the jar is starting to feel dry when applied on the skin. Also the brush tip detaches easily specially when I start applying the product. But no worries! I am re-ordering my second jar. Thank you for inventing this amazing product!

October 13, 2019
Unprompted review
Rated 4 out of 5 stars

Amazing!

Amazing!! I use the mask three times a week in the evening between cleansing and moisturizing (I have oily skin). My skin really got glowy and more even, the pores aren't so clogged anymore. The only thing is that only half of the jar is filled with product:-/ so it's a BIT expensive. But the results are amazing<3

October 11, 2019
Unprompted review
Rated 5 out of 5 stars

this product changed my skin

this product changed my skin! i finally felt like my skin was clear from breakouts after using it and the clay mask is perfect for spot breakouts too! it feels so calming on your skin and you can see a difference almost right away!

October 11, 2019
Unprompted review
Rated 2 out of 5 stars

Ouch!

Ouch!

I don't have sensitive skin yet this mask really aggravated my skin! Had high hopes cause it smelt nice and have seen heaps of good reviews; but not for me. You get very little product for the price too :(

October 6, 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Nat,

Thank you for sharing your honest review, and we're sorry to hear that our product caused discomfort and distress to you. Our product contains natural ingredients that make it more active. Have you checked if you’re sensitive to any of the ingredients? Have you done a skin patch test?

At Sand & Sky, we are very serious about our customer's satisfaction and we always work hard to get to the bottom of any customer complaints. If you wish to talk about it, please drop us an email at hello@sandandsky.com with the subject line: Trustpilot Review with your order number and we'll be happy to help you and hear your thoughts!

Regards,
Sand & Sky Squad

Rated 5 out of 5 stars

Australian Pink Clay in SWITZERLAND!

My set was sent off very quickly & actually got through very quickly too. The parcel had some trouble at the customs office, as it wasn't declared sufficiently. But thanks to Sand and Sky's good invoice, the parcel finally got to me. I must say, their costumer service is GREAT! Very quick & sooooo kind. I was amazed. And last but not least, the mask is amazing too! It does so much for my skin & I really notice a big difference. I will definitely order from there again - just with better customs details :P :)

September 25, 2019
Unprompted review
Rated 4 out of 5 stars

Great product, not so great price

I had tried a sample product before buying the full sized one and was so happy with the results that when I got an opportunity I bought the full sized product. It helped with my combination skin and especially my problem areas (cheeks and forehead) with smoothing things out. With that said, I opened it and the container was only half full. I don’t know whether it was because I bought it as a bundle on a deal but regardless, for the amount of money you have to drop for a couple ounces of this product the container should be at least over half full.

September 23, 2019
Unprompted review

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