Sands & Associates Reviews 

3,505
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful situations much easier to navigate. Many people highlight the exceptional customer service, noting how helpful and patient the team is in providing clear guidance and support throughout the process. Consumers appreciate the easy-to-understand explanations and the non-judgmental approach, which helps them feel comfortable and confident. The overall service is described as efficient and seamless, with many reviewers recommending the company for its ability to provide effective solutions and a positive user experience.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and understanding... See more

Customer service

People report positive experiences with customer service, highlighting the relief from stress and fears they... See more

Service

Clients share positive opinions on service, with many reviewers expressing gratitude for the helpful,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, with many describing it as outstanding,... See more

Payment

Customers had positive experiences with payment, finding the process simple and manageable. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

Working with Christie Flynn was incredible. She is so compassionate and knowledgeable on what I should do for my debt consolidation. I trusted her from day 1. I would 100% recommend Sands & Associates... See more

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,505)

603 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience


Annette and team were wonderful and informative. I am so grateful to them for helping me through this.

June 25, 2026
Sands & Associates logo

Reply from Sands & Associates

We are glad you found our team knowledgeable and that they guided you through the insolvency process.

Rated 5 out of 5 stars

From the first telephone conversation…

From the first telephone conversation to the final video call, Michelle Santos was not only professional but incredibly kind and patient with me. I was having technical issues and was feeling very stressed and overwhelmed at times. She walked me through every step and made me feel confident that I was in the best hands. I would highly recommend Sands.

June 24, 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for sharing your experience with us and for your recommendation. Our team provides support to our clients throughout the insolvency process with professionalism, kindness and step by step guidance. We are pleased your experience was so positive.

Rated 5 out of 5 stars

They made me feel at easy and…

They made me feel at easy and dramatically made a difference on my financial debt

June 24, 2026
Sands & Associates logo

Reply from Sands & Associates

We are happy to be able to assist you with resolving your financial debt, helping you to feel at ease.

Rated 5 out of 5 stars

Omar and his team has made the process…

Omar and his team has made the process very easy and smooth. I'm looking to the coming times with hope. Thank you so much.

July 1, 2026
Sands & Associates logo

Reply from Sands & Associates

We are happy to hear the insolvency process was straightforward and that you have hope for the future.

Rated 5 out of 5 stars

What a great team to work with

What a great team to work with! Thanks to Camile I can sleep at night. Thank you for the time you put into my case !!

June 22, 2026
Sands & Associates logo

Reply from Sands & Associates

We are glad to hear you found our team easy to work with and that you are feeling at ease.

Rated 5 out of 5 stars

Experience was different than expected.

It was a very easy and stressless experience with sands and associates
Hashan was wonderful to work with

June 29, 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind words, We are glad to hear your insolvency experience was stress-free.

Rated 5 out of 5 stars

Simple and Straight-Forward

Sandra Wolverington made everything simple and straight-forward so I could get on track financially ASAP.

June 16, 2026
Sands & Associates logo

Reply from Sands & Associates

We are pleased to hear our team guided you effortlessly through the insolvency process towards being debt free.

Rated 5 out of 5 stars

Because of professionalism thats makes…

Because of professionalism thats makes SANDS & ASSOCIATE became popular and easy to deal with them.

June 25, 2026
Sands & Associates logo

Reply from Sands & Associates

We are happy to hear you found our team easy to communicate with during your insolvency.

Rated 5 out of 5 stars

I greatly appreciated the professionalism at Sands

I greatly appreciated the professionalism and caring of the staff at Sands. They transformed an unpleasant experience into a hopeful one. Many thanks to Sands and Associates for helping to lift the burden tormenting me.

June 17, 2026
Sands & Associates logo

Reply from Sands & Associates

Our staff are experienced insolvency professionals who assist clients with settling outstanding debt. We are glad to be able to assist you with moving towards a hopeful and debt free future.

Rated 5 out of 5 stars

AMAZING!!!

From the start, Joanne was amazing, she was patient, she was kind, and most importantly she was diligent. I very much appreciated my experience with San's and Associates through Joanne and I would greatly recommend this company to any of the people I know who are going through similar circumstances.

May 8, 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your recommendation and for sharing your experience with others who may have outstanding debt. We are happy to hear your experience with our insolvency team was amazing and reassuring.

Rated 5 out of 5 stars

Helpful Staff

Sandeep was very helpful and communicative along with the rest of the staff all throughout the process. Thank you!

June 25, 2026
Sands & Associates logo

Reply from Sands & Associates

We are glad you found our team helpful and easy to speak with about your debt situation.

Rated 5 out of 5 stars

Greatly appreciated …

She understood what happened financially with me and made it easy for not to worry about it. It is a big load off my shoulders. And I am very grateful that your company is here and willing to help. Thank you.

May 1, 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind words. Our team understands there are many situations that can result in outstanding debt. We help our clients understand the insolvency process to ensure a problem-free experience.

Rated 5 out of 5 stars

Super helpful and friendly!

Sands made this one of the easiest experiences. I was riddled with anxiety and shame over my finances and with their help they took all my months of stress and figured it out easily and explained everything in a way that helped me become more knowledgable. I've recommended them to friends and I will continue to do so!

June 17, 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your recommendation and for sharing your experience with others who may be struggling financially. Having outstanding debt can result in feelings of anxiety and shame. Our team works to assist clients with achieving debt forgiveness through a consumer proposal or bankruptcy. We are pleased your experience was so exceptional.

Rated 5 out of 5 stars

Amazing service

Amazing service

June 18, 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you so much for your kind words. We are so happy to be able to assist you.

Rated 5 out of 5 stars

Shout out to the Incredible Christie…

Shout out to the Incredible Christie Flynn of Sands. From the first call Christie was a superstar! Walked me through every step of the process and took most of my stress off my shoulders in a matter of days. I am beyond grateful for the hard work Christie and her team did to help make life easier. Thank You !

June 24, 2026
Sands & Associates logo

Reply from Sands & Associates

We are very pleased to hear our team exceeded expectations when assisting you with resolving your debt, helping you feel at ease almost immediately. Helping clients move forward from having outstanding debt in a straightforward and stress-free manner is important to us.

Rated 5 out of 5 stars

They dealt with my issue quickly

They dealt with my issue quickly, explained everything clearly on the way, making sure I understood my options and got me a proposal that fit my situation. The staff, especially Helen Tan, were very thorough, helpful, efficient and understanding at every stage of the process.

June 24, 2026
Sands & Associates logo

Reply from Sands & Associates

We are glad to hear your experience was so positive and that your insolvency was done efficiently. Our team takes the time to thoroughly review all the options available to clients and recommend the best ones for their situation. Thank you for your kind review.

Rated 5 out of 5 stars

They helped to be able to pay off debts…

They helped to be able to pay off debts I thought I would be paying until the day I died(which is bad considering I’m only 30) within 5 years at a rate that I can afford! All the staff I talked with were super friendly, understanding, supportive and I never felt judged or embarrassed at all about my debts. They made sure I had all the information I needed answered all my questions and made me feel comfortable as a generally shy person. Thank you Sands and Associates.

June 16, 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your wonderful review. Our team members always assist our clients with kindness and understanding. We never judge or embarrass clients about their financial situation. It is important to us to assist clients with resolving their debt using clarity and compassion.

Rated 5 out of 5 stars

transparency, honesty & compassion

transparency, follow up, clarity...
empathy yet honest.
Such a wonderful experience...
Such a relief with the help of a great team of professionals.

June 22, 2026
Sands & Associates logo

Reply from Sands & Associates

We are very pleased to hear your experience with our team was wonderful and that you felt relief with their assistance during the insolvency process. Our team strives to provide debt resolution in a straightforward and professional manner.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look