While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Burscough Manor Care home is phenomenal.

Sandstone are the parent company of Burscough Manor Care home in West Lancashire. My Mum was a career nurse and sadly fell ill with dementia. Late 2024, it was necessary to liaise with social services to find a care home for her, Burscough Manor offered SS a place. It's been a tough period, with several trips back to hospital resulting is SS funding fluctuating, however, the staff at BM have been amazing in helping me help Mum. The staff are extremely engaged in the care of the residents and go above and beyond in their professional duties. My Mum was taken back into hospital with chest pains and as the family do not live close by, a member of BM actually accompanied Mum and when their shift ended, a second member of staff stepped in until my Mum was discharged. That is exceptional. Care in the UK is very expensive, nonetheless, the quality of staff is almost impossible to measure so BM deserve a special mention. The home is impeccably clean and well organised, they answer the phone and they go and find out the answers to questions you may have. If you are in West Lancashire, this home should be on your considerations list. Well done BM team.

November 1, 2024
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look