The app never works
The app never works. A coder with 1 week experience could do it better
December 3, 2022
Unprompted review
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Company details
Information provided by various external sources
Saniva Facility A/S :Professionelle salgs- og serviceløsninger af:• Professionelle vaskeriløsninger• Betalings- og reserrvationssysteme Alle vore maskiner er produceret i EU, hvor største delen produceres af de ledende producenter i Schweiz og Vest Tyskland. Vores Facility afdeling tilbyder • Total istandsættelse af flyttelejligheder• Maleropgaver og gulvafslibning• Kvalitets rengøring og vinduespolering.
Contact info
Hassellunden 4 A, 2765, Smørum, Denmark
- 44913451
- saniva@saniva.dk
- www.saniva.dk
1.3
Bad
49 reviews
Hasn’t replied to negative reviews
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The experience with them has been…
The experience with them has been nothing but horrible. After the landlord switched our laundry provider to Saniva, we have been experiencing so many problems. The machines are constantly broken, after using the dryer clothes smell of old wet rags, the app and payment don’t work and when trying to call them all we get is someone will call you later or it’s not our problem. And these are not all of the problems we had to go through. Overall, worst experience ever.
October 20, 2021
Unprompted review
Reply from Saniva Facility A/S
Kære Eva,
Tak for at du tager dig til til at anmelde vores virksomhed. Vi er naturligvis kede af dine oplevelser. Jeg er ikke klar over hvad eksakt din oplevelse går ud på så kontakt meget gerne vores kundecenter på tel. nr. 44 91 34 51 eller mail: saniva@saniva.dk som sidder klar til at hjælpe.
Hvis din oplevelse vedr. problemet med brug af Android Smartphones til vores app, så er klar over at der har været et problem i forbindelse med en opdatering af Android har voldt producenten og betalingsgateway udbyderen til også vores SaniPay betalingsløsning en hel del kvaler omkring noget nødvendigt lovkravs sikkerheds certifikat som krævede tilrettelse hos betalingsgateway udbyderen. Desværre har korrekt været til utrolig stor gene for både brugere med Android Smartphones og os som supporterer løsningen. Det har rent ud sagt været en møg sag som vi naturligvis beklager, men vi har desværre som virksomhed intet kunne stille op idet ”når det drejer sig om betalings løsning og sikkerhed. Producenten meddelte for nu godt 2 uger siden, at problemet var løst og at det krævede som alle andre app naturligvis at brugere med Android opdaterer Deres SmartPhones app. Dette skulle også være videre informeret til foreninger/administratorers kontaktpersoner.
Jeg håber problemet er løst og vi beklager naturligvis de gener dette har påført.
Venlig hilsen SANIVA
I topped up but they did not renew the…
I topped up but they did not renew the balance, nor were there any receipts. Plus, the manipulation processes were insanely COMPLICATED.
November 8, 2019
Unprompted review
Reply from Saniva Facility A/S
Dear user ( 李沐), We apologize for any problems you may have with "tank up" on one of our payment systems in our cash laundries. Unfortunately you do not write what laundry (address), it is about and your contact information, so please contact our service center on tel. no. 44 91 34 51 or e-mail: saniva@saniva.dk, where we are ready to help you. After our help, we hope you will correct your review of us. Best Regards SANIVA FACILITY A/S
Best washing machines ever
For a complex with over eighty households, best and most economic washing machines ever and the company supplies a speedy service and gives good advice when needed.
November 29, 2018
Unprompted review
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