Despicable Property Manager and poor maintenance!!
My 16-year-old son was held up at gunpoint by five assailants and robbed INSIDE the perimeter of the apartment complex. The perpetrators held a gun to his head and stomach simultaneously, and the remaining three surrounded him. All were dressed in black and thought to have come over the brick wall between the property and Ray Miller Park. The police arrived immediately; however, the security personnel at the front gate were absent. The police indicated that they usually follow them in, but did not see them on this occasion. I initially contacted 911 and left a message on the San Montego after-hours line, but did not receive a callback from any of the office staff or security guard.
On the next Monday, I visited the office to speak with the property manager. Upon seeing me, she first ignored me. When I walked into her office, she immediately made derogatory comments about my son and insinuating that he was at fault. Her demeanor was extremely condescending and hostile. She didn’t say hello or ask how we were. She also said, “It’s your son because this doesn’t happen on my property.” Of course, all you have to do is check the HPD records to see that this is completely false. The HPD officers thoroughly reviewed my son's account, asking him to repeat his statements multiple times for consistency and to perform a reenactment at the location. I was met with utter defensiveness. She has consistently displayed rudeness and extreme condescension, prompting me to avoid her whenever possible.
Additionally, during my tenure at this property, I have repeatedly requested maintenance for unresolved issues. I make request after request for the same item and the requests just get deleted from the Rent app. The “go to” response is usually, "You’re on the schedule today.” after I end up walking to the office to ask in person. This has never been the case.
The office environment is notably toxic, characterized by lack of greeting or acknowledgment upon entry. Many times, I noticed that friendly conversation between people in the office is promptly shut down when the property manager is observed to be in earshot. They all seem to be afraid of her.
Despite my efforts to remain courteous when ignored, the treatment I received regarding the situation involving my son is inexcusable. As a former property manager, I understand the challenges of the role, but there is no justification for this PMs behavior.
I have hesitated to write this review due to concerns about potential repercussions, which I am expecting. While I appreciate the apartment itself, the leasing agents, and the maintenance staff, I strive to avoid the office as much as possible. It is regrettable, as this property is otherwise beautiful and my neighbors are wonderful. One bad seed can ruin everything!