Santander Reviews 

Nicola was friendly, helpful and extremely knowledgeable about Santander products and which one might suit me. A very straightforward process.

I had a very disappointing experience. I waited almost 2 weeks for my everyday bank account to be opened and to receive my debit card and other related letters. However, after the getting the card and details, neither the card nor the app worked.

I visited a branch, only to be told that my account had already been closed. When I asked why, they said I would receive a letter explaining the reason. A few days later, the letter arrived—but it contained no explanation at all.

Closing a new account without providing any clear reason is extremely frustrating and unprofessional. I'm very disappointed with the service.

Erum who helped us today with a complicated procedure was brilliant! She also advised us on upgrading our accounts . She was fantastic!

A visit with Jay Pearson at Farnborough
A warm friendly welcome
Spent time with me discussing and upgrading my accounts. Giving me the best options to keep my money and savings working for me
A great service as always
Thank you

We are pensioners and have no access to money since Santander blocked all our accounts. Spent 3 hours in the bank but got no help there. Have spent 3+ hours on the phone but got no joy there. We are now low on food, no milk and we cant access any of our accounts for another week they tell us

I always get excellant service at Hemel Hempsteads Santander. Especially Ajay who has helped me a lot the last few years.

Sandi will put you through to one of her team? in 2 hours?

I opened an account that remained completely dormant, yet months later I discovered I could no longer access it. After waiting over 30 minutes on the phone, I was told it had been flagged for fraud, but nobody could explain why. I was sent to a branch, where I was given the same response.

I later called again to make a formal complaint and spent nearly an hour in the queue. I was told I'd receive a complaint reference number, but nothing was ever sent.

The worst part is that Santander never informed me there was an issue with my account. Poor communication, long waiting times, and no meaningful assistance. I expected much better.

I was very impressed with the knowledge , dedication and informed level of support to opening my edge bank account and associated savings products including help with setting up appointment with the insurance advisor and investment advisors . Thank you very much Sheena Advani for your help today with everything , it is much appreciated

Staff members in Santander Stockton-on-Tees are very helpful.
We went in to arrange a meeting to sort our finances. A young lady named Olivia was able to help us over the counter keeping it private using our app. Would certainly recommend. Thank you Olivia you're star 🌟

Impossible to get through to speak to anyone, web chat is a waste of time, and you can't even make a complaint cos you can't get through.
Terrible customer service

They never fix this: they ask that you raise a holiday flag when you go away which you can do easily online. However, if your card is shared with other family members you have to ring up which would be fine if they ever answered the phone or their chat lines. Absolute waste of time! Still haven't achieved it yet because the wait is so long. A robot kicks off every couple of minutes during the long hold reminding you to show kindness and respect to the staff. That same consideration is NOT returned by Santander to their customers.

Excellent service

I went to Cricklewood branch and saw a lovely manager Monika who helped me with transactions and offered me to save more money by opening new saving acct. It makes such a big difference when you get to talk to people who are very professional and helpful and caring. Monika is definitely a people’s person and she will be a great manager. Customers only asked for Monika which is showing how great she is with customers by providing an outstanding customer service. Thank you Monika for all help!!!!

Unable to speak to anyone despite trying the online chat and phone numbers. I have wasted over 3 hours of my time, over three days, being on hold and awaiting for chat replies. The average chat repose time is over 2 hours and phone call waiting over 30 mins before I have to hang up and despite being told on the automated messaging wait times are less than 10 minutes.
I even raised a request (ref 14013977) that has gone a whole week without being responded to. As a result, no-one can help with my banking issue and as such I will be looking to move to another bank.

Would give 0 stars. 7 days and my switch has completed, still have no sort code or account number, no bank card or pin. Out of all other banks I have switched with in the past, Easily the worst!! Wish I hadn't bothered.. please join a different bank!!!!

Terrible bank I have been waiting 2 days just to get customer service. I have a complaint open. But still no one contacts you. If this was fraud or something then I'd would have lost all my money .It's all AI no people take responsibility. I have no option but to move bank. Never had such a terrible experience. Avoid at all cost. I've got pages of transcripts to highlight how bad this bank is. Seriously it's not worth the hassle and your sanity. Still waiting for a telephone call ref my complaint 14025765. Totally disgusted.

I came in today with my dad to sort out his banking and the lady with very helpful. I believe her name was jasmine and she was very helpful during our whole time there

Ahmed was just so helpful, courteous, informative a real asset to Santander Banking Hub Oakham. He listened to all our queries and resolved the issues promptly and efficiently! He also suggested higher interest accounts, which was really appreciated. I could not praise him highly enough!

Excellent service Emma was very helpful 👍