Representative sounded like she was drunk or high on drugs. Kept repeating herself. I finally asked if there was anything else she needed since I already had my answer. Finally said goodbye to her and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lots of emails. Nothing that I can have those and bring up a browser on my banking PC to go login and create an account, etc. How hard is it to give a URL or other directions? Even if with some uni... See more
Company replied
Website hard to find information you are looking for. Payment didn’t come out on day set. Still trying to figure it out. Not user friendly
Company replied
Horrible experience trying to set up online account. Had to call because nothing was working. Still unable to log in
Company replied
Company details
Written by the company
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Contact info
P.O. Box 961245, 76161, Fort Worth, United States
- (888) 222-4227
- www.santanderconsumerusa.com
2.2
Poor
310 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The online payment system is terribly flawed
I tried to set up an account to make payment for a new car i purchased. The system will not allow me to create a pin number for such an account, thus not allowing me to make a payment for this new car. I called my local Santander branch in Neptune, NJ and they cannot help me either. I'm going to wind up losing this car because I don't know how to make a payment. I'm so done with this!!!!
July 28, 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. If you are still having issues, please give our customer service team a call at 877-768-2265 8:00 a.m. – 8:00 p.m., Monday - Saturday ET. Hope this helps and have a great day!
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Reply from Santander Consumer USA
Hello Ana! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns regarding a Santander auto loan, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Reply from Santander Consumer USA
Hello Judy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Lots of emails.
Lots of emails.
Nothing that I can have those and bring up a browser on my banking PC to go login and create an account, etc. How hard is it to give a URL or other directions? Even if with some unique code embedded?
July 1, 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Pass code problem
It would not take the pass code you sent me so I could not set up my account. It locked me out.
Called and got excellent help. Thank you.
July 18, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Becky! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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I do not have a Jeep Patriot
July 20, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Rebecca! Thank you so much for taking the time to provide your feedback. If there is something we can look into or help you with Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Well it says I have a Dodge Ram…
Well it says I have a Dodge Ram something or rather and I am a 70 yr old with a Tesla
July 16, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Karen! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I have already set up automatic payment…
I have already set up automatic payment with you in a very efficient, impressive way. So, I thought I was done with all this. Why am I getting emails asking me to do it again? Please check your system before asking again ...
So, this review was questioned, for more clarity. I tried to provide that, but I was confused by the Trustpilot response system. Thus, I called Santander to stop any more emails that request me to set up automatic payment. I have already completed that process.
July 11, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Perry! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into to this. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Can’t get my online banking account and…
Can’t get my online banking account and can’t reach an operator
July 7, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Scarlett! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialists for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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I had previously set up my account when…
I had previously set up my account when I completed the transaction with Tesla. So your email requesting the same was a duplication of efforts and not necessary.
My biggest complaint however is the picture that was included in the email request. I found it to be offensive. I live in the United Sates and am an american citizen.
July 8, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Nancy! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialists for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Easy online payment setup!!
July 2, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Michael! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I could not log in even though I…
I could not log in even though I accessed my info through my phone to be sure. I have been with this company for one week and it has happened twice.
July 4, 2025
Unprompted review
Reply from Santander Consumer USA
Hello CJ! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Because it don’t have an app for it
June 29, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Ambur! Thank you so much for taking the time to provide your feedback. You are correct, we do not have an app for our auto loan customers but please feel free to click here https://myaccount.santanderconsumerusa.com/Home/SignIn and save our link to your favorites, so that you can access your online account anytime. We hope this helps and have a great day!
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I really appreciate all the help Angel…
I really appreciate all the help Angel Amonte did for me in order to buy the car I have now. He made me feel like I was home and made me think I made the best choice in my life. If I had to do it all over again, I’d go to the same place and look for him again.
June 16, 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns regarding your Santander auto loan, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Excellent Service
CJ and Brittney was very helpful and made this experience a reality for me and my family. Brittney was a new employee but was very eager to learn. Their team work was excellent service!
June 13, 2025
Unprompted review
Reply from Santander Consumer USA
Hi Debbie! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Website Features
In their mailed literature, they listed a feature in their web portal that was non existent. I mentioned in a message on the site and I was told I would receive an e-mail reply. Never happened.
By calling Santander, I found out that California law does not let residents make their communications privacy choices on line. I had to fill out the paper form under state law. Bureaucracy!
June 16, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Stephen! Thank you so much for taking the time to provide your feedback. We'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Extremely Happy
The moment I arrived to Royal Mitsubishi felt like A Royal Queen experience! Everyone and everything was absolutely amazing. I’m so In love with my brand new Mitsubishi eclipse cross. I highly recommend Royal Mitsubishi they definitely have your best interest at heart.
June 7, 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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this company is the worst of the worst…
this company is the worst of the worst to get a car loan with. they won't help you if you fall into trouble, and the worst is the loan is paid in full, closed and they won't take it off as a charge off, even though it is paid. this is a disgusting way to do business now ,I have crap on my credit for 7 yrs and they wont budge . it says charge off, and I have a letter from them saying said in full.
April 15, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Brent! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. We will be more than happy to have one of our specialists look into this for you. Your information has been sent over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Initial first time sign up not user…
Initial first time sign up not user friendly can't sign up for first time can't find company help access info
June 3, 2025
Unprompted review
Reply from Santander Consumer USA
Hello John! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Reply from Santander Consumer USA
Hello Sharon! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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