I have already set up automatic payment with you in a very efficient, impressive way. So, I thought I was done with all this. Why am I getting emails asking me to do it again? Please check your sy... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had a terrible time(@30 minutes) before being able to talk to a person. I had tried to use on-line banking and it changed to Dovenmuhle rather than SANTANDER. I downloaded Santander app and it was... See more
Company replied
Lots of emails. Nothing that I can have those and bring up a browser on my banking PC to go login and create an account, etc. How hard is it to give a URL or other directions? Even if with some uni... See more
Company replied
Representative sounded like she was drunk or high on drugs. Kept repeating herself. I finally asked if there was anything else she needed since I already had my answer. Finally said goodbye to her and... See more
Company replied
Company details
Written by the company
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Contact info
P.O. Box 961245, 76161, Fort Worth, United States
- (888) 222-4227
- www.santanderconsumerusa.com
2.3
Poor
281 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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My customer experience has been…terrible
My customer experience has been absolutely terrible, trying to log in 1st time, user interface does not allow me to log in try to chat with live person and have to sign in. Try other service and AI won't transfer me to someone that can help.
April 21, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Andrew! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
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Our Relationship is not off to a good…
Our Relationship is not off to a good start. I have not even made my first payment and I am annoyed with your service and process. Your website interface has issues, would not allow me to log in, the passcode you sent me changed before my eyes as I hit enter to submit it only to be told I entered the wrong number. Went through that six times or so before it would take. Reviews on this company I have read are not very good, I am hesitant to be confident about working with you at this point. Is your app available in English? The response from an agent was No English version...
Update 04.30.2026: Santander is truly one of the most difficult companies to deal with. To make a payment it takes 30mins on the phone and must speak to a representative because the payment system they use does not work. It feels like this is all by design and on purpose to extract as much money out of the customer as possible through fees, late charges and or any other additional methods to take advantage of the customer. Please contact me and prove me wrong. I have spoken with four different people at Santander and the above statement stands as true.
April 16, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Christopher! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
If I could give 0 stars I would
If I could give 0 stars I would. This company allowed me to make a payment arrangement. According to the website all is good and I'm well on my way to getting back on track. However, I received a letter dated two days Before the arranged payment was made. It was regarding Notice of Delinquency. I called to confirm that the payment had been applied to our arrangement and was not only argued with that they were not going to honor the payment arrangement but I was also hung up on once and left on hold for so far 20 minutes because I'm still on the phone with them as I type this out. I'm looking into Ling Law to help me. Hopefully I won't have to follow through and they will honor their arrangement. I will update if anything good happens.
*Update* they agreed to honor the arrangement and apologized. Hopefully there will be no more issues going forward.
April 16, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Brittney! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
My phone ,
My phone ,
With Julian was most enlightning, he found the main problem with regestering my online account, all it takes is talking to the right people, the finance people at dealership made a mistake on my birther year.
April 16, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Stephen! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I'm not able to reach anyone regarding…
I'm not able to reach anyone regarding my account
April 11, 2026
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Terrible navigation
Terrible navigation, no way to set up autopay, difficult to login
April 11, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Jeff! Thank you so much for taking the time to provide your feedback. If you are trying to setup auto pay, please click here https://santanderconsumerusa.com/support#/articles/how-do-i-set-up-recurring-payments----f8f5c30c-c21b-42f0-afc3-4f95712f8776 for step by step on how to set up recurring payments. We hope this helps! If you are still unable to setup auto pay Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I like it good race good Bank I thing …
I like it good race good Bank I thing I am going to work it aut , Thank you
April 10, 2026
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Efficient and helpful
April 9, 2026
Unprompted review
Reply from Santander Consumer USA
Hello William! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Been on the phone for 8 minutes trying…
Been on the phone for 8 minutes trying to figure out how to pay my bill.
April 9, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Mark Antony! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Reply from Santander Consumer USA
Hello Arnold! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Customer service is very professional…
Customer service is very professional and understanding. They always find a way to help in every possible way.
April 7, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Wendy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Did not set account all the way up
April 2, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Wanza! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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It was great to pay online
It was great to pay online, until I could not log back in. I still can't log in with the password.
March 27, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Carmelita! Thank you so much for taking the time to provide your feedback and we appreciate your business. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Great phone help to register online loan account & autopay
I wanted to set up autopay for my car loan before receiving loan information by mail. Representative #518993 sent me the information that I needed by email and gave me a thorough description of the information being sent. Using the emailed information I was able to successfully access my account and set up monthly autopayment. Thanks for the help!
April 1, 2026
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Tried to set up our account
Tried to set up our account - user name and password with security questions. When I asked for the text code to get in to arrange payments, your system would not allow entry despite sending the same code at least 3 times. (that doesn't sound safe to me).
March 31, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Jan! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Was very helpful
Was very helpful and understanding of situation an helpful in trying to resolve it
March 31, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Arthur! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Had to go to the dealership to get help…
Had to go to the dealership to get help trying to log it and has terrible connection had to keep calling back and on hold
March 30, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Kevin! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
No Title Received for My Lease Buyout
I bought my car at the end of a lease. It's 5 months and Santander has failed to provide a title that allows me to sell the SUV. I have written dozens of emails, sent certified letters, and spoke to several reps. Each rep has no idea of the account history and will not transfer the call to a supervisor. I will never lease another product that involves this company. They are totally disinterested in assisting customers. UPDATE: Santander responded publicly, but the "help" was a phone number that routed me to a dial tree with no path to a live representative. I was unable to reach a person, or obtain a case number, title-resolution contact, or ship date. The title remains unresolved after 5+ months. What is needed now is a direct phone number to a live title-resolution representative who has authority to reissue the title and complete the assignment to my company New World Marine, Inc., along with a case number and confirmed ship date. UPDATE 2: As there is still no response from Santander, I filed a complaint with the Consumer Financial Protection Agency (CFPB), the lead US government's agency that protects consumers in the financial marketplace.
March 25, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Peter! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
It was easy to create my account and…
It was easy to create my account and the extra security measures taken left me feeling confidant that my information is secure.
March 25, 2026
Unprompted review
Reply from Santander Consumer USA
Hello Jacqueline! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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