My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
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My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
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I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
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Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
808 reviews
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Transition to new mortgage product
I have been with Santander International for approximately 4 years. I had misunderstood the transitional arrangements for beginning a new product and revised payments. I contacted the mortgage team and they couldn’t have been more helpful. They really listened to my problem and went out of their way to fix my problem in a very human and professional way. A big shout out to Hannah Q, Senior Business Support Officer for her excellent customer service.
May 28, 2026
Reply from Santander International
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that our mortgage team was able to support you during your transition to your new product and help clarify the arrangements for you. It’s especially great to know that you felt listened to and supported in both a professional and human way.
We’ll be sure to pass your kind feedback on to Hannah, who will be delighted to receive your recognition.
Thank you again for your continued trust in Santander International.
Warm regards
Santander International
A difficult problem quietly solved by a very empathetic guy.
What made this experience great was the help of one of their Team Members, Christiaan Theron. I had some complicated issues with my debit cards resulting from a compromised pay terminal in a supermarket. Christiaan spent over an hour on the telephone resolving them and getting new cards issued. He was very patient and truly human in his empathy, a great credit to Santander International. He followed up with an email confirming what he done to get new cards sent to me. Thank you so much Christiaan!
June 4, 2026
Reply from Santander International
We’re delighted to hear about your positive experience and that Christiaan was able to support you during what sounds like a challenging situation. Providing patient, empathetic, and thorough assistance is very important to us, and it’s great to know this was reflected in your interaction.
We will be sure to share your kind words with Christiaan and the wider team, they’ll really appreciate the recognition.
Thank you again for your feedback.
Warm regards
Santander International
I dealt with two of your personnel this…
I dealt with two of your personnel this morning, Anne & Christian. They were both very helpful and patient with me and resolved my demand which I could not do on line due to Canadian rules being different to European.
May 28, 2026
Reply from Santander International
Thank you so much for your kind feedback.
We’re really pleased to hear that Anne and Christian were able to help and support you so patiently.
It’s great to know they could resolve things for you, especially with the differences in overseas requirements. They’ll be delighted to hear your comments.
Thank you for taking the time to share your experience!
Warm regards
Santander International
Marina was amazing
From organising a mortgage appointment to meeting Marina all was straightforward. Marina was a delight to meet with. She was so helpful and friendly. She explained things well and was the main reason I chose to take my mortgage with Santander.
February 9, 2026
Reply from Santander International
Thank you for so much for your amazing feedback!
We’re thrilled to hear everything went smoothly and that Marina made such a fantastic impression.
She’ll be absolutely delighted to read your kind words, it’s great to know she made such a difference.
Thank you for choosing Santander International.
Warm regards
Santander International
First class service Stacy helped me…
First class service Stacy helped me through all the procedures and quickly
May 18, 2026
Reply from Santander International
We’re delighted to hear you received first-class service, and that Stacy was able to guide you through everything quickly and smoothly.
We’ll be sure to pass on your lovely comments—she’ll really appreciate them.
Warm regards
Santander International
very hekpful customer service
Today I have registered fro the online banking by phone with Ms Anumeha Kumar, who was very kind and helpful and very professional. I would like to send her :Thank you!
May 18, 2026
Reply from Santander International
Thank you so much for taking the time to share your lovely feedback.
We’re really pleased to hear about your positive experience and it’s wonderful to know that Anumeha was able to support you so kindly and professionally while setting up your online banking.
She’ll be absolutely delighted to hear your kind words — we’ll make sure your thanks are passed on to her.
Warm regards
Santander International
Very helpful
Anu was extremely helpful and patient with me and helped me with the multiple questions I had about my accounts. She took the time to explain the situation to me thoroughly and made sure I understood my options. Thank you Anu!
May 14, 2026
Reply from Santander International
Thank you for taking the time to share your feedback.
We’re delighted to hear that Anu was able to support you so effectively. Providing clear, patient guidance and ensuring our customers fully understand their options is something we take great pride in, so it’s wonderful to know Anu delivered this for you.
Your kind words will be shared with her — I’m sure they’ll mean a lot.
Warm regards
Santander International
It was a refreshing change to have such personal service…
It was a refreshing change to have such personal service at a bank these days – we were made most welcome and dealt with very efficiently at the Market Hall – thank you Linnea it was much appreciated.
May 1, 2026
Reply from Santander International
Thank you for taking the time to share such lovely feedback.
We’re delighted to hear that you felt so welcome at our Market Hall and that the service was both personal and efficient.
Linnea will be especially pleased to know her support was appreciated. We’ll be sure to pass on your kind thanks.
Warm regards
Santander International
Personal service very helpful excellent…
Personal service very helpful excellent customer skills
April 29, 2026
Reply from Santander International
Thank you for your kind feedback.
We’re really pleased you found the service personal and helpful, and that our customer service met your expectations.
Warm regards
Santander International
First impressions / Over and Above
I believe that first impressions are important
Today while visiting your branch I was greeted with a member of staff called Stacie
I was approached with good eye to eye contact and a smiley face both of which I value
She was extremely helpful in dealing with my reason for being there and her ability to understand my questions and her ability to explain what my options were was conducted very professionally and in such a pleasant manner
After completing my information I had a concern with the online system she very quickly observed my issue and guided me through an updated online system that Santander have available this for me was a game changer for myself in how I can now find information much more easier than previous and I couldn’t thank her enough for her assistance which in my opinion was over and above considering she had already sorted my initial requirement
This truly was customer service with a smile from a truly confident member of staff
Prior to departing I made sure to obtain her full name which was Stacie Murphy and she deserves recognition for all she assisted me with today
April 28, 2026
Reply from Santander International
Thank you very much for taking the time to share such detailed feedback.
We’re delighted to hear that Stacie Murphy made such a positive first impression and supported you so thoroughly and professionally. Providing clear guidance and going the extra mile for our customers is something we greatly value, and your comments truly reflect that.
We’ll be sure to pass on your kind words and recognition to Stacie — thank you again for your review.
Warm regards
Santander International
Great customer service.
Great customer service.
Anu was very helpful and so patient with me. She was easy to chat to, clear and concise.
April 28, 2026
Reply from Santander International
Thank you for your kind feedback.
We’re pleased to hear that Anu was helpful, patient, and clear throughout your experience.
We really appreciate you taking the time to share your review.
Warm regards
Santander International
Reply from Santander International
Thank you for your kind feedback.
We’re delighted to hear you received excellent customer service and that our colleague was able to make everything easy for you.
We really appreciate you taking the time to share your experience.
Warm regards
Santander International
Really nice and helpful
Really nice and helpful. Nice to call and speak to a real person. Easy to understand and informative. Thank you
April 24, 2026
Reply from Santander International
Thank you for your kind feedback.
We’re really pleased to hear you found the experience helpful and easy to understand, and that speaking to one of our team made a positive difference.
We appreciate you taking the time to share this.
Warm regards
Santander International
Staff Are pleasant, polite, very knowledgeable.
I have a number of accounts with diffent banks and it is almost a pleasure to speak to your Support Staff. They are always pleasant, polite and very importantly, very knowledgeable.
April 22, 2026
Reply from Santander International
Thank you for your kind feedback.
We’re delighted to hear such positive comments about our Support Staff and really appreciate you taking the time to share your experience.
Warm regards
Santander International
The service I had today was out…Outstanding
The service I had today was out standing! Christaain was ever so helpful and caring and made the whole transaction effortless on my part. In the past I must say it did not go so smoothly as some of the personal do not understand that not everyone is young and up to date with how the new online services all work.
I can not say enough about how happy I was with my service I had this time around.
I hope that I can have him again next time I do any of my transactions. Sure wish there was a way to call him directly and have him each time.
Thank You Christiaan T
April 17, 2026
Reply from Santander International
Thank you for your kind feedback.
We are delighted to hear about the excellent service you received from Christiaan and how helpful and caring he was in making your transaction effortless.
We appreciate your honest comments and will be sure to share your kind words with Christiaan, who will be delighted to hear them. Thank you again for taking the time to share your experience.
Warm regards
Santander International
I was assisted by Ms Anumeha Kumar
I was assisted by Ms Anumeha Kumar, who was very professional and experienced in her public relations and made me feel like a really special customer! Her advice was very helpful and constructive. We resolved all the issues I requested in a very short time and in a professional manner! Feeling this way makes dealing with Santander Bank a pleasure.
April 17, 2026
Reply from Santander International
Thank you for taking the time to share your experience.
We’re delighted to hear that Anumeha was able to support you so effectively and resolve your enquiries promptly and professionally.
We will be sure to share your kind feedback with her.
Warm regards
Santander International
Reply from Santander International
Thank you for your lovely review!
We’re so pleased to hear you got through quickly and received great service.
Your feedback means a lot to us.
Warm regards
Santander International
Friendly efficient agent
Friendly efficient agent, immediately understood my needs and was able to complete the opening of a new account swiftly and satisfactorily.
March 18, 2026
Unprompted review
Reply from Santander International
Thanks so much for taking the time to leave this review, we really appreciate it!
We're delighted to hear that our agent was friendly, efficient, and able to get your new account opened quickly.
Warm regards
Santander International
I want to send a review about my Mortgage experience
I want to send a review about my mortgage experience with Nicola. She was the most attentive person that you don’t experience in this day and age. In the most stressful time in life buying a property she was there 100% of the time. I could rely on her to call me back and help. She is one of a kind and an asset to your company !!
January 9, 2026
Reply from Santander International
Thank you for taking the time to share your experience. We’re delighted to hear how much Nicola supported you through the mortgage process, especially during such a stressful time.
Her commitment, reliability and personal care truly make a difference, and we’re thrilled to know she was there for you every step of the way. Your kind words mean a great deal, and we’ll be sure to pass them on to her.
Warm regards
Santander International
Exceptional service from Linnea
We had an excellent experience opening our new bank account thanks to Linnea. From our very first appointment she was kind, professional, and incredibly supportive. She took the time to explain everything clearly and made the whole process of setting up our account simple and stress-free.
On every occasion we met with her, she was patient, helpful, and genuinely committed to making sure everything was set up correctly for us. It’s rare to receive such consistently high-quality customer service, and we really appreciated her positive attitude and willingness to help.
Thank you, Linnea, for providing such exceptional service.
February 9, 2026
Reply from Santander International
Thank you for your wonderful review.
We’re delighted to hear that Linnea made your account opening experience so straightforward and supportive.
She takes great pride in delivering clear, professional service, and your feedback will mean a lot to her.
Warm regards
Santander International
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