Sapphire Suitcases Reviews 

Bought 3 sets of bags in December 2025.
Took 1 trip and the bags fell apart in every way.
Wheels fell off, paint come off the plastic handles, slightest pressure on the hard case and it buckled like warm chocolate.
Contacted them for a replacement under consumer rights act and or their lifetime warrently and they refused fo replace because I didnt have the original packaging.
So I took them to court.

There was a problem with the shipment of the product I purchased where Sapphire Suitcases needed to correct my name in the order for me to be able ro pick up my delivery. Despite many attempts from my side to contact them, they didn’t come back to me.

They promise to deliver the suitcases in maximum 5 days. I ordered it on 10 May and now it is 29 May and still it is not delivered it.
The pick up the phone, the don’t answer the chat, they only answer my emails after two days, and they only tell me; “you order is currently at the depot in Spain and reach you shortly. We truly appreciate your patience and understanding.” But I get this message now already several times, and when you use the tracking code then GLS don’t recognize it and when you use the SHOP app, then it says that it is already since 18 may in a GLS depot in Casares. But i can’t find a GLS depot in Casares. So maybe is Sapphire suitcases a fake website??

I recently purchased several suitcases from Sapphire Suitcases and I’m extremely happy with the whole experience. The quality of the suitcases exceeded my expectations, and the customer service was excellent from start to finish.

Their website was also very easy to navigate, making the ordering process simple and stress-free. Everything arrived quickly and exactly as described.

I’ll definitely be purchasing more suitcases from Sapphire in the future for the rest of my family. Highly recommended!

Very disappointing quality for the price. My Sapphire suitcase got badly damaged after just ONE trip while my other much cheaper suitcase survived the exact same flight completely fine. Maybe the airline handling played a role, but for a supposedly premium suitcase, this is really not a good look. The TSA lock system is also incredibly awkward to use, especially if you have long nails. Opening and closing could ruin your fresh set!! Another huge issue: there is barely any storage space inside. Somehow my cheap suitcase could fit almost double the amount of clothes compared to the Sapphire large suitcase, which is honestly ridiculous considering the price and size advertised.
Shipping was also advertised as 2–5 days but took almost 2 weeks to arrive. Customer service was polite and responsive, which is probably the only positive point here, but unfortunately politeness does not make up for poor product quality. I bought both the cabin and large suitcases and already need to replace the large one because it no longer closes properly… after ONE single trip.
Far too expensive for the level of quality you actually get. Feels more like paying for aesthetics than durability. Huge waste of money.

Great product makes up for slower than quoted delivery service.

Quick delivery and nice piece of travel equipment

Great suitcase, fast delivery!

Got my case, fine. 80 euro Mystery gift included in the deal but no gift arrived and they dont replay an email in 7 days... Why telling to include gifts when you dont send?

I don’t normally leave reviews, but this deserved one. The quality is genuinely excellent — feels like something much more expensive. Customer service were also very helpful when I had a question before ordering. Great experience.

I am extremely disappointed with both the quality of the products and the unacceptable customer service. I purchased suitcases that turned out to be defective, and despite acknowledging the issue, the company has refused to provide a straightforward refund.
Instead of following consumer rights, they have treated my complaint like a negotiation, repeatedly offering me partial refunds of 20%, then 40%, and finally 70% "in good faith" to keep the broken products. I have declined every single offer, insisting on the 100% refund I am entitled to.

The suitcases exterior is extremely dented after just one trip. The glue used on the interior has melted, which ruined some of the clothes we needed on our holiday.

Now, they have stopped responding to my emails altogether and are intentionally stalling the process. It is unprofessional and dishonest to hold a customer's money hostage after delivering faulty products.
Warning to others: Do not expect a professional resolution if your items are defective. You will have to fight for your money.

I ordered a suitcase from Sapphire because I have a flight to catch on Monday. I selected home delivery, but the package was sent to a pickup point instead.

When I went to the pickup location, they informed me that my package was not there.

I have already sent an email but have not received any response. So far bad service.

I recently purchased luggage from Sapphire Suitcases and encountered a couple of issues with my order. I received an unexpected customs fee upon delivery, and a welcome discount had failed to register during my initial checkout.

I contacted customer support and was assisted by Karoline. She was quick to reply and handled the case professionally. To save me the hassle of returning the items and placing a new order, she offered a practical solution by refunding both the customs fee and the missing discount value directly to my Klarna invoice.

The customer service was efficient, and they focused on resolving the matter smoothly. I am very pleased with the assistance I received.

Beyond the excellent support, I am highly impressed with the suitcases themselves. The design is outstanding, the build quality feels premium, and they offer great value for money.

Highly recommended.

I asked to cancel my order within 10 minutes of purchasing. They asked what my reason for cancelling was which was that I saw bad reviews, even though legally I do not need to provide a reason under eu law cooling off period. Despite this they refused to answer multiple emails asking to confirm they have cancelled the order. They then sent me the suitcases days later. They knowingly broke my rights for cooling off period. Terrible customer service.

The stated delivery time of 2–5 days was not respected. The order was not even dispatched as expected, and this was later confirmed to be due to an error on the sender’s side.

Customer service failed to provide clear answers throughout the process. Responses were vague, and my request for compensation has been ignored.

This reflects poor logistics control and inadequate customer handling. Based on this experience, I cannot recommend this supplier.

Great suitcase.

Great looking suitcase. Only issue I had was the delivery time. On their website it says 5 working days to be delivered to Norway. I had to wait 9 working days

I ordered a set of 3 suitcases and asked for a home delivery. It was a bit more than a week before my holiday.

I received the information from the transporter GLS that my order was delivered to a parcel shop.

As it is a set of 3 suitcases, I specifically asked for the order to be deliver at home as the size is quite consequent .

I asked for support from the customer support but after a couple of emails they disappeared and never got back to me.

We are talking about a 1000 euros + order.

Not the support you would expect from a company that is advertising quality !

Nice looking cases. Good customer service. Internal compartment restraint doesn’t work so all your clothes fall out when you open the bag (learned to open other way up to help but not ideal). Case frame buckled barely on first trip so doesn’t close securely and will leak in wet. When raised with Sapphire as they offer a lifetime guarantee, they said effectively not their problem and I need to make a claim with the airline. So meaningless Lifetime Guarantee or worse misleading. Very disappointing.

I bought 4 pieces and the delivery was next day - absolutely love them all 🧳