Sarimtravel Reviews 

106
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being extremely professional, kind, patient, and consistently helpful throughout the entire travel planning journey. Many individuals note that staff members go completely above and beyond to secure the best possible deals while providing genuine personal care and clear answers. Some reviewers were happy with the booking process, describing it as exceptionally smooth, fast, straightforward, and completely stress-free from start to finish. Travelers also deeply appreciate the constant communication, reliable ongoing support, and great willingness to easily accommodate last-minute date changes or unexpected airline problems.

What people talk about most

Service

Consumers find service to be exceptionally professional, fast, and reliable throughout the entire booking... See more

Staff

Clients share profound appreciation for the staff, frequently highlighting the exceptional patience,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive agents who make the... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that everything can be discussed and paid... See more

User experience

People report positive experiences regarding user experience, highlighting an absolute fantastic travel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In the information age, I always thought I was going to be booking my flight tickets on my own because why not? But after the experience I got from Kabir and the team at Sarim Travel, I am never going... See more

Company replied

Rated 5 out of 5 stars

I had a great experience booking my flight with this Sarim Travel. Jennifer helped me through the whole process and made everything simple and stress-free. She was quick, professional, and very helpfu... See more

Company replied

Rated 5 out of 5 stars

The company helped me purchase air tickets and when I had problems with the airline the company stood by me. Our communication never stopped. I received updates and feedback on the issue at hand. The... See more

Company replied

Rated 5 out of 5 stars

Excellent service and patience from Kabir. Had lots of technical issues and Kabir was superb in guiding, supporting and he was extremely professional and patient. Austin and Dean were fantastic as wel... See more

Company replied


Company details

  1. Airline Ticket Agency

Written by the company

Expert Travel Agency in United Kingdom Sarim Travel is a UK-based travel company specializing in providing comprehensive flight services and curated travel deals. With a passion for travel and a commitment to customer satisfaction, we strive to offer you the best in air travel options, ensuring convenience and affordability every step of the way. Services Flight Booking: Whether you're planning a business trip, a family vacation, or a romantic getaway, we provide convenient booking options from all major UK airports to destinations worldwide. Our intuitive platform allows you to compare fares and choose the best flights for your travel plans. Hotel Booking: Whereever you are we provide you a great comfort and hospitality through our best hotel providers. We can arrange the mindblowing embiance and rooms for our customers. Umrah packages: Sarim Travel offers comprehensive Umrah packages tailored to your needs from major cities in the UK. We provideall categories of accommodations in Makkah and Madinah, including 3-star, 4-star, and 5-star hotels. Each hotel offers proximity to the holy sites and excellent amenities to enhance your pilgrimage experience. Customer Support: Our dedicated team of travel experts is available 24/7 to assist you before, during, and after your journey. We prioritize your comfort and peace of mind, providing personalized assistance to make your travel experience as smooth as possible.Hotel


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(106)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Dean Sarim travel

I dealt with Dean very patient and helpful i explained my budget he worked hard to find me the best possible deal and so far i do not regret thumbs up Dean and Sarimtravel

July 1, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much for taking the time to share your experience! Budget-friendly travel shouldn't mean compromising on service, and we’re so glad we could deliver a seamless, regret-free booking experience for you. Huge thanks for the shoutout and for choosing Sarim Travel!

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Rated 5 out of 5 stars

Austin was excellent

Austin was excellent. He helped book my last-minute trip with real patience and care. He took time to walk us through every step, stayed up late to get it done, and focused on what we actually needed instead of pushing a sale. Not money-driven at all, just genuine service. Highly recommend. Excellent service from Austin. Patient, thorough, and prioritized our needs over profit. Rare to find that level of care. 5 stars. I will use them again.

June 26, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much for the 5-star review! At Sarim Travel, we prioritize customer satisfaction over making a sale, and we're truly happy that Austin delivered that exact experience for you. Thank you for recognizing his patience, thoroughness, and genuine care during your last-minute booking. Safe travels, and we look forward to working with you again!

Rated 5 out of 5 stars

Was really helpful in finding the right…

Was really helpful in finding the right tickets that fit my needs for travel.. much appreciated for the help

June 26, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much for the review, really appreciate it! Glad the tickets worked out for you. Have a great trip

Rated 5 out of 5 stars

Austin was very helpful and patient

Austin was very helpful and patient, took me step by step and didn’t have any issue. He made the booking process sooo easy, really appreciate the service;)

June 24, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much Lorraine for the 5 star review and for the kind words! We are happy that Austin could make the booking process easy for you. Appreciate your patience too. Wishing you a smooth trip!

Rated 5 out of 5 stars

Exceptional!! I recently used this travel agency to…

I recently used this travel agency to book flights for my family, and I couldn’t be happier with the service. The staff were incredibly helpful, patient, and professional throughout the entire process. They found us great flight options at competitive prices and made sure all our travel needs were taken care of.

Booking for a family can be stressful, but they made everything simple and hassle-free. They kept us informed every step of the way and were always available to answer our questions.

I highly recommend this travel agency to anyone looking to book family travel. Their excellent customer service and attention to detail and great communication.

June 25, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much Kigali for this incredible review. We know booking for a family isn't easy, so we're really happy we could keep it simple and competitive for you. Thanks for trusting us and for the recommendation. Have an amazing trip.

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Rated 5 out of 5 stars

Their customer service is just…

Their customer service is just excellent, communicate with courtesy and felt valued as a customer.

June 17, 2026
Unprompted review
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Reply from Sarimtravel

Thank you for sharing your experience! It’s great to know that our team’s services made you feel respected and well taken care of. We truly value your trust.

Rated 4 out of 5 stars

Great service from Sarim

Great service from Sarim, l had a fantastic journey to my country courtesy of Sarim travel.

May 25, 2026
Unprompted review
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Reply from Sarimtravel

We are really pleased to hear you had a smooth and enjoyable journey with us. Thank you for choosing and trusting us.

Rated 5 out of 5 stars

Best in business

I came across their ad on Facebook just as I was about to give up on planning a getaway, and I found exactly what I was looking for—and more!

Austin was quick to respond, incredibly helpful, and made the entire booking process easy and stress-free. I was able to book my trip comfortably, with no pressure at all, and at very affordable rates. This will definitely be my go-to travel agency for all my future trips.
P.S. @Austin, you’ll probably end up blocking me with all my travel plans! 🤣

June 4, 2026
Unprompted review
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Reply from Sarimtravel

We're very happy that our ad appeared just when you needed it and that Austin could ease the stress of organizing your trip. Don't worry Austin is well-prepared for all of your future travel arrangements, so keep them coming, we would love to assist you.

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Rated 5 out of 5 stars

The process of booking my ticket was…easy easy.

The process of booking my ticket was hassle free and very straightforward. Austin was professional and knowledgeable about his role. I would recommend Sarim Travel to family and friends.

May 26, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much for your kind words, we truly appreciate that and we look forward to helping you again with your future travels!

Rated 5 out of 5 stars

Jennifer was absolutely amazing

Jennifer was absolutely amazing. She found the best deal for us at the best price. Booking with her was seamless and easy. Absolute pleasure booking with this agency. I will definitely book here again.

May 22, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much for your kind words Ashleigh! It was an absolute pleasure assisting you, and we look forward to welcoming you back for your next trip!

Rated 5 out of 5 stars

Top-tier service and a seamless first…

Top-tier service and a seamless first experience!
This was my first time using Sarim Travels, and I couldn't be more impressed. From the very beginning, the service was seamless, responsive, and incredibly friendly. The level of customer care and service is truly top-tier. I’ll definitely be recommending them to friends and family, and I will certainly be a returning customer.
Patricia

May 9, 2026
Unprompted review
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Reply from Sarimtravel

Thanks for the love, Patricia! We are so glad we could deliver a seamless first experience for you. We are incredibly grateful for your recommendations to your friends and family and look forward to welcoming you back soon.

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Rated 5 out of 5 stars

Got great customer service from Sarim

Got great customer service from Sarim. Jennifer was highly professional. She went over and above in making my booking easy.
Austin was also willing to help and professional. I would use the service again!

May 1, 2026
Unprompted review
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Reply from Sarimtravel

We really appreciate the shout-out Tariro. Thank you for choosing us, and we look forward to making your future bookings just as easy!

Rated 5 out of 5 stars

I book with David Smith

I book with David Smith, Excellent service—very professional, reliable, and exceeded expectations. Highly recommended!.

April 30, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much for the 5-star review! We truly appreciate the support and can't wait to help with your next trip.

Rated 5 out of 5 stars

Sarim Travel makes ticket booking feel…

Sarim Travel makes ticket booking feel effortless. From the first message to the final confirmation, the team is responsive, clear, and genuinely attentive. They don’t just send a ticket and disappear — they follow up to make sure the details are correct and the timing works for you, Joseph

April 27, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much for the kind words, Joseph! We take great pride in being there for our clients every step of the way. We appreciate the support and look forward to your next booking.

Rated 5 out of 5 stars

I had a great experience with Sarim…

I had a great experience with Sarim Travel. Jennifer assisted me and was very professional throughout, she has excellent communication skills. I will definitely recommend you to my family and friends. Thank you very much.
Miss H.Mhone

April 21, 2026
Unprompted review
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Reply from Sarimtravel

Dear Hazvinei, thank you for the wonderful review! It was a pleasure having you with us. We’re so glad she could help make your experience a great one. Safe travels, and we hope to see you again soon!

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Rated 5 out of 5 stars

The experience is wonderful..no hiccups…

The experience is wonderful..no hiccups and its not the first time to get services from this company...As we were doing the process, there was respect, which brings dignity, that makes one to feel welcomed..(What a friendly process)

April 14, 2026
Unprompted review
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Reply from Sarimtravel

It is truly touching to read your words. Our goal has always been to create a space where every individual feels seen and valued, and hearing that you felt a sense of dignity throughout your time with us is the highest praise we could receive. Thank you for choosing us. We look forward to welcoming you back soon

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful. Good assistance and always ready to take my calls and help with any questions and queries.

February 17, 2026
Unprompted review
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Reply from Sarimtravel

Thank you so much! We appreciate your feedback. It’s always a pleasure to assist you, and we’re always here whenever you need help.

Rated 5 out of 5 stars

I had a wonderful experience with Serim…

I had a wonderful experience with Serim Travel, thanks to Jennifer. She assisted me with purchasing my flight ticket and made the entire process smooth and stress-free.
Jennifer was extremely helpful, patient, and professional. She took the time to explain all the options clearly and helped me choose the best flight to suit my needs. Her communication was excellent, and she ensured everything was handled efficiently from start to finish.
I truly appreciate her support and would highly recommend Serim Traveespecially Jennifeto anyone looking for reliable and friendly travel assistance
Thank you again for your outstanding service!

March 25, 2026
Unprompted review
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Reply from Sarimtravel

Thank you for the 5-star review! It’s our goal at Sarim Travel to make the planning process as enjoyable as the trip itself, so we’re delighted that Jennifer’s communication and support stood out to you and appreciate the shout-out for our team. Safe travels!

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