SAS Reviews 

After I received my flight tickets, I've realized the system had automatically removed some letters from my name and my son's name (infant ticket), so I called customer service to ask what happened. After 5min waiting, I was told I had to pay 60€ for a change name.
I told the customer service agent that it was not my fault, but SAS terrible system fault and politely asked to talk to a supervisor if he wasn't able to help me. He started being very rude, telling me I had to pay for a name change and eventually hung up on me!
I genuinely don't understand how this company exists!

This is the worst flight company in the planet. Worse than Ryanair if that's even possible.
They try to milk you for money with luggage, they have a bad costumer service and the personal are very impolite.
Today the caused me a loss of 500€. Avoid this company at all costs.

After delayed flight sas didn't offered hotel ( Lady said that we need to look for hotel self because all hotels they have agreement with-are occupied) they gave coupon only for sandwich. Staff was rude

SAS is the flight company I used most during my last 20 years. I saw the company from a top star to struggling with different kind of issue. I have been delay and been cancelled. But they always send me to the final destination.

Flight canceled when arriving at airport 06:20 in the morning. Rebooked for a new flight 16 hours later. No compensation, no explenation. For some reason SAS has a HUGE problem with flight delays, cancelations and etc. Allot of my friends have had the same issue, multiple times. Very bad at logistics and they have no care for their customers. On top of that they charge allot more for baggage and flight seats in general. Avoid this company when possible for traveling abroad or domestic.

They delayed my flight from Oslo to Copenhagen with 3 hours and I lose the next flight with Wizz Air from Copenhagen and they say they can't do nothing because of the rules and regulation
they are not reliable...👎👎👎👎👎👎

Our flight was from Dublin to Norway and stopping of in Copenhagen. We only got to Copenhagen as the flight to Norway was cancelled. We were left paying for taxis and the expence of food plus the stress of it all travelling with a very upset kid. We were put up in a hotel for a few hours sleep. There was no bottled water or coffee/tea facilities and the restaurant was closed.
We were then told the next day we would have to take 3 flights that day to get to our destination in Norway!!
So 5 flights in 2 days to get from Dublin to Norway. A very expensive and stressful journey, with the expense of breakfast lunch taxis etc. Just a nightmare!!.
If things couldn't get worse our first flight on the second day was late so we missed the second flight. Now were waiting on another flight that we've been booked on to. We recieved 300kr to buy something to eat between the 3 of us, so we can share some bread or a hotdog, disgraceful!!
Absolutely disastrous in this day and age, so disappointed I went with SAS.
We are going home on Sunday with a stop off again in Copenhagen, I'm absolutely dreading flying with SAS.
25 hours later we still haven't reached our destination, worst holiday ever!!
UPDATE!!
We cancelled our flight home with SAS and requested a refund as we wanted to fly with a reliable airline.
SAS apologised for everything and were very nice on the phone, stating they would give a full refund for the trip due to the inconvenience, and they were so sorry. They refunded us a fraction of the journey, this didn't even cover half the flight cost of the return flight from SAS that we cancelled. I would only recommend SAS to someone I didn't like.

My flight was delayed and I was rebooked by SAS to a flight the next day. I had to stay in a hotel in Oslo airport, and unlike other airlines, SAS does not offer to arrange this for you. Instead, you pay everything yourself, and SAS then reimburses you in 6-8 weeks. I have now been waiting for almost 2 months (!!!) to get my money back, which is outrageous. In the summer, during the strikes, I waited for almost 8 months. Do not chose this airline, you might as well travel with Transavia or WizzAir.

Awful airline with zero levels of customer service.

Changed my flights without notifying me which reduced my holiday from 5 days to 2 days! When I noticed the changes on the app I tried numerous times to contact them without success. In the end I purchased new flights, applied for a refund of the original flight and contacted them on 21 July 2022 to raise a complaint about the issue and lack of refund. 5 months later I had heard nothing until this morning when they sent me an email asking for me to provide evidence of transportation costs. No idea what this means other than if they are asking for details of the flights even though I provided booking references for the original and new flights and copy of the emails. I have sent these to them again and presumably I will now be back in the system and waiting months for a substantive response.

Staff stole strong prescription painkillers from my luggage and marked it as lost, no help to be gotten from SAS phone support. Don’t put painkillers or things of value in your luggage, they will be stolen and SAS will do nothing.

Would give no stars if I could RUINED our holiday lost our case have been waiting 4 whole days for it now after they said it has now been located 3 days ago !!!!! We are in a cold country with all our warm/snow clothes in our case !!!!! Disgusting!! I will never use their airline ever again !!!! 😡😡😡😡😡

I understand that SAS had to cancel flights when the pandemic struck in 2020. So was one of my trips. Therefore, I got an email from SAS where I could choose a refund or cashpoints. I choose a refund. I got an email after perhaps six months with an apology that SAS had not paid out the money yet. Time passed, and I recently filed a complaint (I believe I filed a complaint perhaps a year ago, but I’m not sure about that). Anyhow, now they say that I cannot get a refund because my complaint is too late. But they have already said that they were going to give me a refund. I never ever thought that SAS would sink so low.

This is the worst costumers service i had from all airplane companies, i was mad to wait , run, wait again because of delayd flights. Seems like they are completely not aware of the season, and the weather conditions, emplpyees seem to have huge lack of experience in the workplace they are, the explanations and exuces are announced like they are being made up while they speek. Like preschool named SAS in the airport of Oslo. Was offered only water for all that waiting !!! And they could not sell me beer for some weird reason we cant during take off, but we are standing on place and cleaning snow of the plane was only in plans. This is 3rd time of same experience.. BETTER CHOOSE NORWEGIAN, OR RYANAIR OR ANY OTHER COMPANY, IF YOU DONT WANT TO BE CAUGHT IN THE SAME TRAP OF UNPROFFESIONALITY.

One of the worst customer services in the world.. became worse and worse in the last couple of years.. the customer service hung-up on my face in June 2022 when I asked about luggage allowance and the representative could not understand my question. He said "there is your answer" and hung up on my face! I took another 30 mins to call back (and wait) and complain about him - dont they say they record the call for training purposes? - and nothing happened! Oh, I am a GOLD member by the way, if it is worth anything for this company.. This is the same company that placed us on different seats to and from our honeymoon trip in June, because the booking was separate.. It was separately booked because their WEBSITE does not allow for booking different classes of tickets in the same booking.. This is the same company that lost our luggage on a direct flight within Norway in August, and once delivered the lugagge was totally ruined, we had to throw it away. When claimed at airport, they did not give us a new luggage but asked us to fill another form in addition to the one filled up by company at airport, then after 2.5 months (!) asked me to send receipt (for a luggage from 2015) or photos (even though it was shown to SAS land services and a report was made) and DENIED compensation earlier this week on these grounds, knowing we would not be able to submit those (we were told earlier no photos were necessary as we brought the luggage to airport to make a reporr). Sadly, they also lied to our face saying it would be covered even if process time might take long. Horrible customer service, extremely disappointed - avoid it if you can.

About a year and a half ago I submitted a form online saying I had changed my name, attaching the necessary documentation. I received no reply.

About one year ago I called customer service. Waited nearly an hour for someone to answer, only to tell me they couldn't help me. I should submit the form online. I re-submitted the form and attached the papers again. I also wrote to customer service.

I just received a reply from customer service, more than one year later. They didn't fix the problem, but instead told me to call customer service. I mean, this is a joke, right?

What this means in practice is that any booking I complete with SAS, I don't collect EuroBonus points, because my last name is "not a match" with my Eurobonus number.

Hey SAS - If you're going to send an unhelpful reply ONE YEAR LATER, don't even bother. Judging by the long line of complaints on this site, I'm the rule, not the exception. You could have prioritized your customers, but you didn't. Guess you forgot we're the ones who book (or don't book) the flights.

The flight to Oslo had to do a stopover in other airport before continue to the destination in Oslo due to a cancel flight. So the flight was delayed almost one hour…. When travel with SAS before it was delayed for 20 minutes, but very nice staff with great service onboard. I have travel with SAS in many years and before and then it have been almost no delays, so hopefully they improve about this and if so i will be happy to fly more with Scandinavian Airlines!

These pilots are not to be trusted! Supremely unreliable customer "service". The company obviously speculate in difficult communication and webpages in order to f***k their clientes. Stay away! As many others have mentioned, not being able to give score ZERO makes this company look better here than it is.

There is a lot of room for improvement! In my line of work I travel often from place to place. Whether it's national or international I expect top quality service from the cabin crew and easy boarding without or as few problems as possible. My last flight was tough to get through. Horrible customer service at the front desk, impolite cabin crew and rough handling of luggage. I travel with SAS regularly. I usually get good service, but the last flight reduced my liking of the company. Hoping for improvement.

I had a very bad experience with their staff at the airport of Bergen and wrote a well formulated formal complaint. They have a 6-7 weeks time span for answering. But I didn’t hear anything even after all that time if waiting. I wrote again, received a ‘case number’ again, but didn’t hear anything from them this time either. SAS has ended up on my «never-again»-list, I choose any other flight company.