SASCOM Reviews 10

I ordered grass seed but never received it as they left the house number off proven by coureiers proof of delivery photo which shows the label and was taken in the couriers car so it was left somewhere by the courier says greenhouse but green houses in the road?. They would not admit their error in forgetting the house number and thus had to go to eBay for a refund. Would not use an unprofessional company that does not admit their mistake in missing out the property number when labeling a parcel.

I agree with all the coments about this company. DO NOT DEAL WITH THEM. I wish i had read these coments before i purchased some layed pellets for my chickens. Why is their feedback 99% positive on ebay??? The product came contaminated with what looks and smells like faeces. The company were not interested. They insulted me by offering a partial refund. When i declined they just put half the cost back into my account. I asked ebay to step in and they got me a full refund. Discusting company.

🚨 AVOID!!! 🚨

I Bought some grass seeds from this company on eBay. Seeds were sown correctly and the lawn was watered regularly but this product has left patches on my lawn.

Following several emails to Sascom, including photo of the lawn. They were totally unprepared to listen and take responsibility for this product.

Laura, member of the customer care team accused me of lying and said that I didn’t sow properly.

I would urge potential buyers to stay well clear.

eBay has removed several feedback against the company. I wonder why??

I wish I had read the other reviews prior to placing my order.

I wouldn't buy from this seller again. I ordered two products, only one arrived.

When I reported this, the seller accused me of making a fraudulent claim. I found this both insulting and distressing.

Their own photographic evidence showed that only one product was delivered.

Ebay found in my favour and refunded me, but I would have liked to have had an apology from this company for their poor customer care and defamatory accusations.

To add injury to insult, the bird seed that did arrive was of poor quality.

FINAL UPDATE: eBay closed the case in my favour and gave me a full refund. Whatever you do do not order from this lying dishonest seller. Just read their negative ebay reviews and the fact that they are getting eBay to delete any negative reviews that customers are leaving on their eBay page should tell you all you need to know about this seller.

UPDATE: Do not buy from this seller. This seller claimed after receiving my return that a lot of the contents of the cat littler was missing which is 100% a lie - and I have video recorded evidence and a proof of postage receipt from the post office which easily disproves what this seller is saying about a lot of the contents is missing. I have opened a dispute and have asked eBay to step in. Also, if you post negative eBay feedback for the seller, the seller will lie to eBay to try and get your negative feedback removed. DO NOT ORDER FROM THIS LYING DISHONEST SELLER.

I ordered a bag of premium bentonite cat litter on the 7th of January 2022 from this seller SASCOM Products on eBay. The description for the cat litter was not accurate at all. This company falsely described the cat litter as being premium bentonite cat litter when it was not. I only buy bentonite cat litter for my cats mainly from Amazon so I am fully aware of what genuine bentonite cat litter is. I have compared the seller's cat litter to real genuine bentonite cat litter (that I still have at home) and when compared the seller's cat litter is of extremely low quality and breaks apart and does not dry hard like real bentonite cat litter.

I contacted SASCOM on eBay informing them of this and got nothing but stupid replies from their customer service staff. For example, I told them I had opened the cat litter to test it and that their cat litter is not genuine bentonite cat litter. I was told to return the cat litter unused and unopened for a full refund. I then told them again that I have opened the cat litter (how else am I meant to test the cat little if I don't open it?) I received another stupid reply telling me to return the cat littler unused and unopened for a full refund.

It's the seller's responsibility to describe the products they sell accurately. Don't call your cat litter premium bentonite when it is not.

Tomorrow I am going to give eBay a call and explain the entire issue to them. I am going to see if I can provide eBay with video evidence.

Look at what they say on their website:

"We’re staying true to our original values: build great products, put the customer first and provide honest value every day”

What a load of nonsense. The customer service they provided me with was some of the worst customer service I have ever encountered from a business.

Whatever you do, do not order from this company. This company should be kicked off eBay.

Bought a 20kg bag of peanuts for our birds, first and last time of dealing with this company, on opening the bag, there was a stale smell and sooty mould on the peanuts, contact the seller to be told to"wash them" in 20 years of buying peanuts in bulk, I have never seen anything like it. Wishing i had read the other reviews about this company now. Save yourself some money and go elsewhere, buy cheap, buy twice as the saying goes.

Bought an item off these guys on ebay which didn't include a case as described in the listing, so when I raised it with them they changed the listing and pretended they hadn't. Luckily I'd saved a screenshot beforehand. They offered me a 6% partial refund (about £2.50 overall) after much correspondence which wasn't good enough for me after such dishonesty. Shame really because if they had just been honest about their mistake I'd have been fine with this. Of course they've had my feedback removed from eBay because apparently telling the truth but asking for nothing more since I refused their £2.50 partial refund is apparently "extortion".

I bought a 20kg bag of weed & feed. It was delivered in an outer bag but the inner bag had split in transit so when I opened the outer bag a lot of the product fell out all over the floor and couldn't be recovered as it was on to gravel.
I got a reply to my complaint but clearly they were not accepting any responsibility for themselves or DPD.

Totally unsatisfactory Customer Service so I certainly won't be recommending this company

Bought some garden furniture covers from this company. After only three months in situ, the cover material started to break down and develop holes. Following several emails to Sascom, Inc photographs of the covers. They were totally unprepared to listen and take 9responsibility for this inferior product, refusing to refund.
I would urge potential buyers to stay well clear.
I wish I had read the other reviews prior to placing my order.

Terrible experience!
Bought a shower tray, fitted it, and it cracked due to poor manufacture.
Wouldn't refund as "over a year" so bought a replacement that arrived broken - due to being sent lose in a big box.
(I then bought a better replacement, cheaper from B&Q but had to refit all the shower walls and screens to suit).
Refused to pay for return shipping for refund, even though the law says they must if faulty.
After lots of stupid emails I asked credit card to refund and they contacted company who offered a full refund if I paid return shipping.
Sascom then claimed I kept parts. About 100 comical emails go back and forth.
I asked credit card company to refund. They said Sascom offering 70% refund. Credit card company said they'd make up the 30%. Then Sascom refunded the 30%, knowing the credit card company would make up the difference.
JOKERS. They try to win by attrition.
Don't go near them. Poor products and terrible customer service.
AVOID!!!!