Sassy Scents Reviews 

7,681
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, highlighting how long-lasting and effective the scented wax melts and room sprays are for neutralizing household pet odours. Consumers also love the monthly subscription boxes, noting they provide incredible value, excellent variety, and bring a delightful element of surprise to their daily routines. However, some people mentioned issues with their orders, such as missing items from packages or severely delayed deliveries causing frustration. A few other people also felt that managing subscriptions on the website could be troublesome when attempting to handle unexpected or unwanted boxes.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the wax melts, room sprays, and whipped soaps... See more

Quality

Reviewers mention positive feedback about quality, praising the amazing scents and long-lasting nature of the... See more

Subscription

Users describe positive interactions with subscription services, expressing excitement and satisfaction with... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a mix of satisfaction and... See more

Value for money

Clients share positive opinions on value for money, frequently highlighting great starter bundles,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Easy ordering, quick delivery, and the products smell gorgeous - particularly love the Oud version. Love that's cruelty free - the only products I buy and made in the UK. The only thing I would want t... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more


Company details

  1. Candle Store
  2. Beauty Product Supplier
  3. Toiletries Store

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(7,681)

425 reviews in the last 12 months

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Rated 5 out of 5 stars

The melting wax smells incredibly good…

The melting wax smells incredibly good some of them I would say delicious but hey it’s not edible
The room spray smells amazing and the whipped soap smells heavenly and leaves the skin so smooth and silky
I love their products and I do recommend it 100%

Thank you Sassy Scent ❤️

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality products

Great quality products. Quick delivery. Had one slight issue with order. Customer service resolved the matter within 48 hours. Excellent customer service.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

I've been ordering from Sassy Scents…

I've been ordering from Sassy Scents for a while now and I honestly couldn't be happier. The wax melts and room sprays smell absolutely amazing, fill the whole house, and the scent lasts for ages. There's such a great variety of fragrances that there's always something new to try.

The customer service is fantastic too – you can tell they really care about their customers. Everything arrives well packaged and beautifully presented, making every order feel like a little treat.

If you're looking for high-quality wax melts and room sprays with incredible scents and excellent service, I'd definitely recommend Sassy Scents. I can't wait to place my next order!

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service,promptly delivered on…

Excellent service,promptly delivered on time .
Bit dubious 🤨 because have had products delivered before from a different company that said what the product was like this definitely hit the spot smells lovely, even with a wet lab on beach 🏖️ day out , the melts were off very good quality and smell great
Would recommend 💯 to anyone you won’t be disappointed
Thankyou Sassy

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the subscription box

I ordered the subscription box, the first one arrived with a free bundle, the wax melts smell divine and the room sprays freshen up a room instantly. And as for the whipped soaps they were luxurious and smell amazing!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I get a subscription box every month and I am so pleased with them. Prompt delivery, everything smells amazing especially the whipped soaps. There's always a well thought out selection of wax melts that are devine. Highly recommend.

July 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I love Sassy Scents

I love Sassy Scents, the range and variety of products is great. The soaps and scrubs are lovely and they make your skin feel nice and soft, I sometimes find my skin gets a bit dry after some bath products but not with these. The wax melts and room sprays are divine, some gorgeous scents and unique blends - I use them every day and night!
The team at Sassy have worked so hard to create a community and its nice to have that, it makes the company feel like a friend.

July 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing

The body washes smell so amazing and also the melts and spray I get a different one every month and love them all so far

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Love love love Sassy Scents

My experience with Sassy Scents is amazing, if i ever have a queery about delivery, i just email them as Sassy and they get back to me quickly and sort my queery out, I love when I receive my subscription box, its just a box of absolute happiness, my favourite wax melt is Desert Rose, absolutely beautiful, the whipped soaps are just delectable they leave my skin smelling gorgeous and moisturised, the room sprays are stunning, my favourite is wild flowers, it makes my whole house smell gorgeous, clean and bright. I love Sassy Scents, my daughter loves the whipped soaps too, she says she loves them as they make her feel pampered. The delivery is fast and on time, the customer service is quick and so friendly 💓 its a lovely company they should be so proud

November 16, 2025
Unprompted review
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Rated 5 out of 5 stars

What a sassy discovery

What a sassy discovery! Let's talk whipped soap first. It was harder than I expected in the tub, but get it out and onto either your body or scrunchie, now breathe, let the scent fill you and the feeling of smooth creamy lather cover you. Rather delightful! I have used the wax melts, whole house smells delicious and it lasts. The room spray and odour spray work very well, a small spray goes a long way! I have only used the sprinkle powder for one thing, a washing machine tub clean. Thought I would give it a try, never buying tub cleaner again, try it, my machine smells wonderful you want to squeeze in and settle down enveloped in the scent. So should you purchase it? If you want to smell divine, have a welcoming aromatic house, (even with three dogs) and a damn clean washing machine, all of this is covered, be sassy, join the fragrance fans!!!

July 12, 2026
Unprompted review

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