Satnavupgrades Reviews 

1,017
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially for sat nav and car system upgrades. Many highlight the staff's exceptional helpfulness and quick response times, making the update process smooth and efficient. Clear advice and professional support ensured successful installations and reliable functionality. However, some customers initially felt unsure about the update process or encountered minor technical difficulties, such as issues with downloading files or code entry. Despite these occasional hurdles, reviewers consistently report that the company's staff provided patient and effective support, quickly resolving problems and guiding them to success.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, reliable, and... See more

Product

People report positive experiences with the product, often praising its functionality and ease of use, with... See more

Upgrade

Customers consistently note positive experiences with upgrade services, often for BMW vehicles, finding the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for being helpful, quick to... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear de... See more

Company replied

Rated 5 out of 5 stars

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010... See more

Company replied

Rated 5 out of 5 stars

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging. Rusty patiently responded to my many whinging emails... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In t... See more

Company replied


Company details

  1. GPS Supplier

Written by the company

THIS COMPANY HAS NOTHING WHATSOVER TO DO WITH www.satnavupgrade.com Or who is now trading as www.navigationupdate.co.uk THERE IS NOBODY CALLED ARRON or Ibraheem WORKS FOR THIS COMPANY PLEASE CHECK BEFORE LEAVING FEEDBACK


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,017)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service as usual, Simply the Best!

Excellent service as usual! This is the third time I have Purchased updated maps for my BMW. Very fast very reliable and efficient. I sent Rusty my car details and current Map information. I received a quote within 15 minutes, purchased Straight away and the data link was sent to me within 30minutes. Super fast service and excellent support when needed. Simply the Best!⭐️⭐️⭐️⭐️⭐️

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Just great!

Once again, great service, great price and so easy to do…highly recommended. You won’t find better!

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Range Rover 13 plate L405

Range Rover 13 plate L405, upgraded the Sat Nav, took a while, but all working 100%. Phoned for support as was a bit wary of the process, Rusty walked me through it and it worked a treat !!

Thankyou

June 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Rusty is my go to man

Rusty is my go to man. Excellent professional service and quality. Updated 2014 5 series without a hitch.

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

In advert says Europe sat update but…

In advert says Europe sat update but are only 3 countries, bad very bad do not order from them...i asked them which DVD is for Europe and they send it to me the link with only couple of countries,i ordered exactly from the link ...so they did not mention that I need to order 2 or 3 DVD for ...EUROPE....DO NOT ORDER FROM THEM...

May 27, 2026
Unprompted review
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Reply from Satnavupgrades

There is 4 separate DVDs for all of Europe you got uk & Western Europe as advertised Andorra, France, Ireland, Monaco, United Kingdom my advert 2020/21 FREELANDER 2 & JAGUAR XF XK DVD UK & Western Eu

Rated 5 out of 5 stars

Map updates for X3

Reliable , helpful and great price. Upgraded Maps for BMW X3

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

The customer service and technical…

The customer service and technical support was absolutely brilliant, couldn't ask for more, not to mention the price of the product, very reasonable. I had some issues with installation, but Satnavupgrades were very understanding and responsive. Product is working and I am very happy with it.....

May 3, 2026
Unprompted review
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Rated 5 out of 5 stars

THE apple carplay SOLUTION!!

Been trying to sort apple carplay for my bmw for ages trying to navigate myself through all the variations and options. THIS WAS THE SOLUTION!! So helpful super responsive and supportive which was incredibly useful for a novice like me. Great service couldn’t rate high enough!!!

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

the sat nav update

the sat nav update was very easy to install even for someone in their eighties ,thank you Satnavupgrades.

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

clarity

clarity. Ease of use.
Always great service.

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect!

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010 maps. I need not have worried as the authorisation code and USB stick provided worked faultlessly, was loaded up in one hour, and I now have full 7 digit postcode searches! Sensible pricing, and a guy who clearly understands his niche business. Thank you Rusty!

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

I have used Rusty to update the nav…

I have used Rusty to update the nav maps on many BMWs over a long time now. Service is always excellent with no problems whatsoever. Highly recommended.

April 6, 2026
Unprompted review
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Rated 5 out of 5 stars

This is the fourth or fifth time I've…

This is the fourth or fifth time I've used the service on my BMW X5s The upgrades are flawless. The latest version on my newer car didn't go well for me but it was my own stupidity, but Rusty was there to clear things up.
I would recommend to everyone. If you're not to computer savvy just order the upgrade on a memory stick.
I will keep using Rusty for the reliability and value for money.

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Simple update process

First sat nav update on a 2017 BMW and the process was simple and cheaper than the £120+ our local BMW dealer wanted. Rusty is helpful and quick to respond for people like me, who never having done this before. Will definitely use again

February 22, 2026
Unprompted review
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