Sauce Shop® Reviews 

309
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste and exceptional quality of the products, describing natural ingredients and wonderful flavours suitable for everyday cooking. Many people also appreciate the user-friendly website and attractive presentation that makes purchasing gifts very simple and convenient. However, some people mentioned experiencing frustrating delays with their package deliveries or receiving broken bottles during transit. A few consumers also noted that customer service communication regarding shipping problems could sometimes feel slow, unhelpful, or lacking proper reassurance. Reviewers expressed disappointment when orders did not arrive in time for special occasions despite ordering early.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the sauces as delicious and packed with flavor.... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Customer service

People report positive experiences with customer service, highlighting quick responses and friendly support.... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the delicious taste and... See more

Delivery service

Users describe ambiguous interactions with delivery service, balancing fast dispatch times with transit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more

Rated 4 out of 5 stars

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more

Rated 5 out of 5 stars

These sauces etc, are brilliant. Tasty, natural, no nasties. As someone who has issues with additives these take the trophy. Bought a box for my son and wife, they were amazed. So, I am always orderin... See more

Rated 5 out of 5 stars

Unbelievable sauces that actually taste nice with normal ingredients in them. Just have to be careful, because after not too long you find sauce shop products everywhere in your house!! 😋 Any issu... See more


Company details

  1. Condiments Supplier
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Seasoning Manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(309)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding quality sauces with…

Outstanding quality sauces with excellent support (same day turn around and detailed replies and follow up).. in my case pricing delivery to Dublin.. a company on the move.. respect.

October 1, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for the review, James. Enjoy the sauces!

Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service and the sauces are amazing. Real honest ingredients and great tastes.
We've used the sauces a lot but never tried the seasonings and sauces so I've ordered these to try this time

September 15, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for the review, hoping you enjoy your latest order!

Rated 5 out of 5 stars

I really should be rating them one star…

I really should be rating them one star for discontinuing their Habanero Ketchup, which was insanely good. But the others I've tried are excellent too, so I'll let them off.

September 8, 2025
Unprompted review
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Reply from Sauce Shop®

You had us scared for a moment with that title... sorry about Habanero Ketchup! Really pleased you're enjoying the rest of the range - thanks for the review.

Rated 5 out of 5 stars

Very helpful customer service

I haven’t actually received my order yet because it was lost in the post. However, on contacting Sauce Shop they immediately looked into this for me and have now confirmed that a replacement order will be on its way to me shortly. Thank you to Oliver for dealing with this matter and keeping me updated at all times.

August 27, 2025
Unprompted review
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Reply from Sauce Shop®

Hi Ros, sorry to hear about the issue with your delivery, but very pleased to hear it's being sorted by Oliver and the team. Enjoy!

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Rated 5 out of 5 stars

Buy the Golden Coconut Curry! So flavourful

I ordered a bulk order of the golden coconut curry sauce (it’s amazing) with a few other bits added in.

I also love the pineapple habanero sauce it’s a delicious blend of sweet and spicy do I had a free of those and decided to try a free of the other cooking sauces. I’m not a huge lover of ready made sauce and much prefer to make my own from scratch but it’s nice to have tasty sauces in for busy days.

Unfortunately my order didn’t arrive, I had tracking and waited patiently for it to arrive but it never did. I contacted the sauce shop and they immediately apologise and sent the order again, unfortunately some of the bottles had smashed but I believe that was down to the delivery and not the shop. They were well packed but I’ve seen how they throw packages around.

I contacted them and they immediately sent me a replacement for everything that was broken. No issues or arguments.

The sauces are delicious. They don’t taste artificial unlike most sauces, the tomato ketchup is particularly delicious.

I also love that it’s a local family owned company.

Great sauce and great customer service. ⭐️⭐️⭐️⭐️⭐️

August 14, 2025
Unprompted review
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Reply from Sauce Shop®

Hi Samantha, thanks for the review. And, really pleased to hear the team sorted out your recent issue quickly and without fuss!

Rated 5 out of 5 stars

I’ve been a sauce shop fan for years…

I’ve been a sauce shop fan for years now and they keep getting better. I’ve loved watching them grow from a small craft brand into the mainstream brand they are now. Buffalo hot sauce is my favourite, but I’ve never had a bad sauce from them. I also trust the brand to not use junk ultra processed ingredients. Keep up the great work

August 18, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for this Martyn, and thanks for sticking with us over the years!

Rated 5 out of 5 stars

Holy S##t this is good

It is very rare that you find something that is so good. It is even rarer that you find something so tasty with just natural ingredients. When I say tasty I mean exceptionally so, every sauce is of highest quality and all taste homemade. The understanding of flavours in this company are absolutely fantastic it is obvious that everything is made with a passion and love to produce a product that is A star

August 17, 2025
Unprompted review
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Reply from Sauce Shop®

Love this, thanks for the review Kirk!

Rated 5 out of 5 stars

All natural ingredients

I’ve used sauce shop since it began. The fact that there are no nasty ingredients compared to other brands is appreciated and you can tell the difference. They taste amazing and are great for dipping or marinading. My favourite is Honey Sriracha. Delicious!

August 16, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for the review Leonie, really pleased you still choose Sauce Shop sauces all these years later!

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Rated 5 out of 5 stars

As good as it gets.

I love everything about Sauce Shop. Clean ingredients, no nasties EVER. The quality of their products and the flavours just exceed any expectations you could have. I became a fan years ago when I picked up a bottle of the ketchup that was on offer in my local Sainsbury’s and was completely blown away with how good it was and how different it tasted to any table sauce I’ve ever had. Their original hot sauce is a staple in our home too. Ranch Mayo and Chipotle Lime Aioli are just beyond incredible. Pam and James (the founders / owners) engage with customers online regularly and although the company has grown substantially over the years, they’ve stayed true to the core values that made them great and they continue to develop and release great products time and time again.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best sauces!

I’ve been buying Sauce Shop products since they first started out and they are amazing. There’s always something new in the pipeline and it’s great you can now buy them in most of the supermarkets. Love the Aldi special buys too!
Even though they have grown the business so much, James and Pam still add a personal touch and always respond to social media comments.
Keep the great sauces coming!

August 15, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for the review Ed, really appreciated.

Rated 5 out of 5 stars

My favourite sauce shop!

I've been buying from Sauce Shop for a while now and I am consistently impressed with the flavour and quality in each of their products. The hot sauces in particular are some of the best I've ever had, and I'm a big hot sauce guy. Love this place!

August 13, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for the review, Stephen. Really glad you're enjoying the sauces!

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Rated 5 out of 5 stars

Really great tasting sauces on my 2nd…

Really great tasting sauces on my 2nd bulk order. What has also impressed me, is that there was a slight issue with my order where two of the jars were damaged and within minutes of reporting it, they’ve sorted it and send out replacements.

August 12, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for the review Billy, really happy you're loving the sauces and that the team managed to sort your issue out quickly.

Thanks,
Jack.

Rated 5 out of 5 stars

Great product

Great product with a really good support team when I have needed to speak with them about my online orders.
Top knotch

August 11, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for such a great review! Really appreciate this.

Rated 4 out of 5 stars

Order arrived damaged so Royal Mail…

Order arrived damaged so Royal Mail postman said he was going to arrange for order to be returned to you, but I have heard nothing since and it's probably too long now since this happened.
Addendum - I have to credit Sauce Shop here as they contacted me after I posted this review and offered to resend my order along with a few extras to make up for this bad experience. I am very happy with the outcome.

May 13, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hello Martyn, really sorry to hear your parcel arrived damaged, that's not the experience we want anyone to have. We've had a look into this, and it looks like the parcel was marked as undeliverable back in May, but we didn't receive any contact about the damage.

Usually, the courier would return it to us with some context, we'd contact you and replace the order no questions asked.

Totally understand your frustration, and we'd love to get a replacement out to you. A member of the team will reach out to you shortly.

And, in future, if you spot any issues with your order, please do drop us a message at info@sauceshop.co - that's the best support email.

Thanks,
Jack.

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Rated 5 out of 5 stars

Worth it

There was a delay with manufacturing but the team kept us up to date. Really good quality sauces! Flavours are fantastic

July 23, 2025
Unprompted review
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Reply from Sauce Shop®

Thanks for being understanding about the delay on your order, Adam. Very glad you've now got them and you're loving them!

Rated 5 out of 5 stars

Great products and customer service

I placed an order for a customised selection of preferred sauces and seasonings. The price is very reasonable. There was a delay in my order being processed, but the customer service team worked fast to resolve my query, and the order was received a couple of days later. The flavour and quality of the sauces and seasonings are excellent, and there is a great selection to choose from. I'll continue to buy from the Sauce Shop.

July 18, 2025
Unprompted review
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Reply from Sauce Shop®

Hi Alex, thanks so much for the positive review! Really pleased to hear the team sorted the query and that you're enjoying the order.

Thanks,
Jack.

Rated 1 out of 5 stars

Lovely products but awful service

Really disappointed with the delivery and customer service in general. I ordered a bundle on a subscription for Father’s Day in plenty of time but in spite of chasing to check it would be here in time (and be reassured it would) sadly it didn’t arrive. I contacted after this and they advised that my parcel must have been lost and a replacement would be sent out along with some extra goodies as an apology. This then took a further 2 weeks to arrive and did not include anything extra. The products themselves are excellent and I would have continued the subscription but sadly the reliability has meant that I have cancelled and would be reluctant to order again.

June 27, 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hello Claire, I’m really sorry for the service on your recent order. As you will be aware from the conversations with our team, we have experienced a lot of issues with our fulfilment partner over the Father’s Day period.

It’s not at all the service standards we hold ourselves to, and I’m sorry that you’ve had to contact us about the original order and the replacement.

I’m glad to hear you love the products, and would really love you to try our brand again at some point in the future - I’ll speak to the team, and someone will be in touch.

Thanks,
Jack.

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