Savills Reviews 

Jay and team at Central London office were excellent with auctioning my late mum's property. Completed on time in 20 working days. I wasn't convinced by auction however Jay was positive and helpful from outset and easy to contact. Thanks to all involved.

Poor service and No Maintenance services provided even after written in contract. No emails reply,

Very disappointed with the Savills Richmond branch. I appointed them to sell my property last year, after another agent had failed to find me a buyer. This was actually the second time I had used Savills, having previously instructed them and experienced the same problem — several viewings but no realistic offers.

After a few viewings, including some that I felt were a complete waste of time, I decided to appoint a different agent. One prospective buyer had not even put her own property on the market, yet continued to ask numerous questions and wanted to revisit my property several times. I found the situation frustrating and felt that better communication and qualification of potential buyers could have avoided this.

There were also several other aspects of my experience that I found particularly disappointing. On one occasion, one of the Savills agents failed to lock my property after a viewing, which I found completely unacceptable.

I was also repeatedly told that the lack of interest was because my asking price was too high and that I should reduce it. Having already experienced this type of advice from other high-street agents, I was not convinced that reducing the price was the right solution.

Finally, when I informed Savills that I wanted to terminate my contract, I found the director's response quite rude and abrupt. He told me that he would "chat in two months", which came across as extremely arrogant, as though he assumed I would return to them after failing to sell.

How wrong that turned out to be.

I subsequently appointed another agent who was honest, trustworthy, transparent and a genuine pleasure to deal with. Not only did they find me a buyer quickly, but I achieved a **higher price**.

This experience has completely changed my view of high-street estate agents. In my experience, Savills were all talk and very little action. I would not consider using them again for any future property dealings and would strongly recommend doing your research before choosing an agent.

Maria Jamil has been great, thank you

From the moment we met Jamie (Stephenson) from the Chelmsford office, we knew we were in safe hands. He was very knowledgeable about the local area which meant we had a meaningful discussion about pricing levels from the offset. His marketing strategy was very considered and resulted in exceptional levels of interest, numerous offers (above asking price) and a “sale agreed” in record time. What sets Jamie and the Savills team apart was their personal approach throughout the purchasing process. All parties were kept informed throughout and when needed, Jamie applied the necessary pressure to move the initial agreement to exchange of contracts. His pragmatic, diligent and level headed manner instilled confidence throughout and we are very grateful for his expert and skillful guidance.

Excellent and attentive service from Christianne who offered excellent support during the refurbishment of my flat following an insurance claim.
She was super helpful and kept me updated on progress as the refurbishment progressed as well as helping me to get the required service from the builder and insurer.

Excellent courteous service. A pleasant expereince.

Our property manager Bailey continues to provide us with a professional and efficient service, he is always very polite and helpful and carries out his role as property manager to a very high standard.

cardiff office. poor service, incompetent agents, managed by poorly trained managers. incredible. beyond help even with the aid of AI.

The sale of our flat was quick and all went smoothly.
Claire Singleton from Savills in Henley was very efficient and answered any queries immediately. She was a delight to deal with.
Gillian

Ollie Hudson has been quick, kind, and helpful with communication when it came to dealing with all of the queries I had! ☺️👍

Communication always prompt, fluent and on time. Profession in maintaining and leverage landlord and tenant benefits. Well done, team.

They have always acted very quickly and professionally. Our direct contact, George Pride, was always there for us and took excellent care of our needs.

Very professional team in Ealing branch of Savills ensured a smooth two and a half year stint as a landlord. A friendly approach combined with deep expertise and unusually good internal communication resulted in an impressive and confidence-inspiring service. All staff members I dealt with were excellent but special mentions go to Toby, Aneesh and Nya. I thoroughly recommend Savills.

Steven was excellent from start to finish. He was professional, responsive and always courteous, making the process as smooth and straightforward as possible. He provided valuable guidance throughout, but never applied any pressure, allowing us to make decisions at our own pace. A genuine pleasure to deal with, and we would happily recommend him.

Thoroughly professional, patient & courteous to a fault, throughout the long-winded process. Special shout out to Sophie Gannon, who was all of the above & a whole lot more.

Responding relatively timely. Solid coordination of flat issues with landlord / contractor.

We've been renting in London since 1998 and have been in 8 different homes during this period. Ritesh Gopaul from the Richmond-Upon-Thames office has been hands down the best property manager we've ever worked with. He's polite, professional and most importantly extremely responsive to our enquiries. You'll be lucky if he is assigned to your home.

It was a pleasure working with Savills, and with Megan Herity. She was so quick and efficient and it made the whole processing of buying a home a lot easier. Would definitely recommend.

Kevin Swanepoel really stands out. We’re empty nesters going through the downsizing process, and despite our budget being fairly modest for the area, he always made us feel valued. He was always reachable, turned queries around quickly, and was accommodating and genuinely decent to deal with — with a refreshing dose of straight talking.

Trust is the word that comes to mind. Whilst buying this property via Savills, we were selling our previous home via another agent who often felt adversarial, at times seeming to play us off against the buyers rather than represent everyone’s interests. With Savills and in particular, Kevin, we had none of that — he was straightforward and on our side throughout, which made a stressful process feel manageable. No spin, no fluff, just an honest, hands-on approach. Can’t recommend him highly enough.