SBL couriers Reviews 129

Just had an incredibly hostile driver flash me coming out of a burial ground after taking my wife to visit our 9 year old daughters grave on Mother’s Day. Was going too fast and then continued to flash me. If that’s the type of driver you employ and how your company works then I hope I never have a reason to use your company!!

I just want to write so that others will know before thinking of working for this company,

I have just recently left SBL,I have been with them for 2 years plus, initially I thought they were the best,I moved 5 of my friends working in another company to them,just to find out their worst attitude last few weeks.They give you the new vitos and send you working till late inside the bushes,farms,tinny roads and expect no scratches on the vans,when they check your van,they give you 3 times the estimated quotes.

Then they use you to work and then withhold your wages,my wages of 8 weeks withheld and my van deposit of £500 taken,what company is this?! Kindly think twice before you consider to work for them, there are lots of companies out there with good attitudes towards their workers, you can see all the reviews here about them,good or bad only gets automated replies to show you they don't care,they just exploit people,the government needs to check them.
Remember all that glitters is not Gold!

Worked there temporarily, They will force you to work ( threaten you with your own pay) and when it’s payday they’ll find any and every excuse under the sun to not pay you!

Steer clear if you value your mental health time and energy!

Great company to work for. SBL has been supportive and professional throughout. Special thanks to Douglas, the Fleet Supervisor, who was extremely helpful, responsive, and supportive whenever needed. Really appreciate the support and clear communication. Highly recommended.

2 vans parked all across an off-road permit only parking area. Asked to move by 3 separate people trying to park or get out. Very rude when asked. Arrogant driver of one of the vans. Lucky he didn't start a fight!

In my experience, working for this company was extremely difficult and not what I was led to expect. From the outset, I felt misled about working conditions and the realities of the role. I was frequently placed in situations that I personally felt were unsafe, and management decisions often left drivers dealing with the consequences rather than addressing underlying issues.

When problems arose, responsibility was regularly pushed onto drivers instead of being handled at a management level. My engagement with the company ended abruptly, and I felt I was treated unfairly in circumstances that were largely outside my control.

I also experienced ongoing issues with vehicle rental and invoicing. There were repeated discrepancies and delays in payment for work I had already completed, which caused significant stress and uncertainty.

Overall, based on my own experience, I found the environment disorganised, unsupportive, and very difficult to work in. I would strongly encourage anyone considering working here to carefully research and ask detailed questions before making a decision.

Disgusting company. You will be leaving the depot 12 hours later, they will charge you ridiculous things, will no pay you what its own, heavy lifting to unreasonable places, will block all their phones if you have a complaint. The public should know this company is disgusting with it employees and its exploiting them. Amazon should also know this and the Government should pay a visit.
to ex-employees please make a complaint to GOV.UK Pay and Work Rights helpline.
To ACAS & Health and Safety Executive (HSE) as well. Lets get these people accountable.
Also write to Amazon and other companies that use their services.

Note: those giving 5* are well know disgusting managers/employees of the company

I've just recently left sbl, im just writing this review to save some of you that are thinking of joining, please dont waste your time, lot of promises from management but no results, they only look after their kind, they charge £500 deposit for van and you start work with two weeks in arrears of payment, which they say that when you leave work you'll still get two week of payment. But you can kiss the initial £500 deposit and the two weeks in arrears goodbye, because they will make up bullshit on van damages. If you get PCN they will rob you extra £30 for admin fee. Please stay away from this company. They've got their own kind that get 5 to 6 days work without fail every week, and give us 3 to 4 days work, which majority of it goes to your weekly van rent and you are left with peanuts, plus they will give their people easy routes everyday and their day will be done in 3 to 4 hours, where as you are grafting for 8 to 9 hours. Please save yourself the hassle of literally begging for shifts as cost of living has gone up. Please dont just go by my experience, you can read all reviews on here and majority if not all have had similar experience.

I am completely outraged by the way Amazon SBL operates. It is unbelievable that a single customer complaint — claiming that the driver did not ask for ID when delivering an age-restricted item — leads to the driver being instantly terminated. No investigation, no fair process, no opportunity for the driver to defend themselves. Just immediate punishment without any proof.

This is deeply unfair and absolutely unacceptable from a company as large as Amazon. The SBL system is flawed, rigid, and puts people’s livelihoods at risk over one alleged incident. Instead of checking facts or allowing a driver to explain what really happened, Amazon simply takes the customer’s word and ends a contract on the spot.

A company that relies on thousands of hardworking delivery drivers should support them, not treat them as disposable. Amazon SBL needs to rethink its policies and start valuing the people who keep their business running every single day.

I started working at the company 2 mounts ago. I had to deliver 300 parcels a day, with 180-190 stops. The maximum was 360 parcels, with 198 stops. Yesterday morning I was surprised to see in the application that they wanted to send me 50 miles from the original area. That means an extra hour to go there, an extra hour to come back. 2 extra hours for free! No one told me in advance and they wanted to force me to do this day. They said it was just a little help they were asking for. I said I wouldn't do this job. The answer was to hand it over the next day in old London. Good luck to everyone at this company! They will rip your guts out and that's what you deserve! Great job! Congratulations to the two little bosses! This is the highest position of their lives! 😀
I got an email, if I can’t give more information the company will be cancelling my review. I think what did wrote is enough. This company not correct with the drivers! If you willingly be cancelling my review, I will be writing again! So go head guys! 😜

Done my training I have tried calling the women to ask her about the update she said Amazon hasn’t given me access too my account been trying to call her again she said I will chase up and I haven’t heard from her since been calling and calling and no answer from her absolutely a joke ass company they don’t pick up the phones waste of my time and day avoid at all costs

Heard good reports in respect to their deliveries but omg twice today nearly been run off the road and had one so close behind on a dark winding country lane we could have had a chat.
Presume they’re from the Gateshead depot me being north of the Tyne.
Yes guys I know it’s the Christmas rush but we all want to go home safe to our families you included.

I think this company has partnered with ArrowXL. My delivery from ArrowXL never turned up, a week later this van turns up with my items - damaged. Just going to stick company’s who have there own delivery firm too, like Argos, Curry’s etc.

BEWARE SCAM COMPANY!!!

Haven’t payed me for three weeks worth of work and now can’t get hold of them on any of their contact numbers.

I want to say a big thank you to Massoud from SBL, who delivered our order from DX today. He was so kind and went out of his way to help my elderly mother carry her things exactly where she asked. He was patient, respectful, and incredibly helpful — it really meant a lot to her, and to me as her son. It’s rare to see that kind of genuine care these days. Thank you, Massoud!

So impressed with the service from this company! Got my delivery on time as always and Massoud is always so polite and friendly. Always look forward to seeing him on delivery day :)

Got my delivery recently from a guy called Massoud, and I was really surprised how quick my delivery arrived! This was medication so is also very important for me to receive in good time. Very polite delivery man, and excellent service!! Thank you

Shit company they over charge with everything the company underpaid me in a month and tried to claim that I had rental charges that I had to pay off I done a months work for them and was paid £183 do not work for this scam company really poor service they won’t answer there emails they won’t answer the business phone either you will get 0 corespondent from them if you try worse company I’ve ever experienced

Was doing a delivery to a neighbour and tried to dump their rubbish thinking nobody was watching. Was not happy when challenged and muttered something in a foreign language whilst picking rubbish back up .

SBL has been subcontracted by FEDEx in the Bath / Bristol area to deliver parcels. I run a business and since SBL have taken over the service has become appalling. Next day delivery has been non existent since they started. One can't run a business like this. I shall be writing to my suppliers to recommend they demand FEDEX take back responsibility for their delivery service and improve it. It seems the drivers are self employed and massively over stretched. They deliver well after closing hours which is ridiculous as how can deliveries be made after hours.