SBS Insurance Reviews 

The lady who dealt with my claim is called Fatima. She was excellent, attentive always following up calls and understanding my situation having lost an item of jewellery which has greatly sentimental value.
She also reduced the associated stress by explaining the process succinctly.Overall, her attention to detail combined with great people skills has made the sad situation easier to cope with. Thank you Fatima

SBS Claim number 878760.
Melanie Rochester from SBS made our claim experience effortless and talked us through the claim process with a professional and empathetic approach. Melanie kept us regularly updated along the way.
All too often when dealing with insurance claims or companies. Customers are left with a poor experience. This was the total opposite and Melanie represented SBS in the best possible manner.

Took some while to get through but when I did a gentlemen named George took me through the process step by step,he was very helpful and understanding and had me sorted in no time at all, highly recommended

Omg what a great service from receiving an email at 14.20 from James Carlo the claim was settled and amount agreed by 15.30. Can’t thank him enough we are over 70 and James so efficient and helpful can’t thank him enough

Very prompt and courteous service from your representative, Kurt.
I was kept appraised of the progress of my claim at Evri stage and this led to a full settlement of my claim for a missing laptop.
Thank you.

Great service received from very helpful kind and professional people very grateful and thank you for your help !

Amy was excellent dealing with electrical insurance items on behalf of Admiral. Clear communication via telephone and following up with emails to make process as smooth as possible

The whole experience was positive. Joe Tranter was efficient, courteous and helpful. He gave clear explanations of the process and kept us fully informed .There was no hint that our insurer was finding ways to deny our claim and the outcome was incredibly positive. ( case 896319).

Good conversation yesterday with Kurt and today sent relevant information over and literally within minutes had a call from Michael who was extremely helpful and courteous and sorted my replacement item within minutes. Very happy.ro so business. Service was excellent

The customer care was excellent! I received clear communication and the team member was very helpful. It was great, for once, to experience quality, all round good customer service.

My claim was handled promptly and most efficiently. I was able to supply the details to pass their security and validate my claim within two hours. Excellent service.

Fatima made the process easy to understand and always responded very quickly and professionally. She was fantastic, thank you very much.

Fantastic service from start to finish

I had lost my wedding band and been referred to SBS by my insurer. Fatima at SBS was extremely helpful in sourcing a replacement quickly, during a very stressful time. Couldn’t be happier with the service and great communication throughout.

Claim started and completed in under 2hrs. What’s not to like about that. If I’d put the right details in, in the first places then it’s would have been quicker.
Micheal who rang me, couldn’t have been nicer or more helpful, it really does help when you speak to someone who speaks on a human level and doesn’t talk to you like a robot

I had accidentally dropped my tv and damaged the screen. Having never claimed on my insurance I wasn’t sure if it would be a difficult process. I really needn’t have worried. The main insurer Direct Line put me in touch with SBS to handle the claim and they were very sensible and quick to produce a satisfactory solution. I was offered a like for like replacement and the matter was resolved professionally and with little fuss by Amy and Shelly. Customer service at this level is quite rare these days so compliments to both for excellent service delivered in a friendly way!

good service.

From my first interaction with Daniel after submitting my claim, the process was straightforward, concise and efficient. I knew what was required of me and also what to expect from SBS.
Daniel was at all times professional and courteous and this made completing the process stress free.
It really does make a change to receive good customer service.

Claim No 896998
Super efficient and very quick to process Excellent and professional service from Phil

A very helpful experience during a stressful time. Many may thanks

Excellent service. Staff (Jake and James) were polite and a pleasure to deal with. Would highly recommend.