SBS Insurance Reviews 

Vicki Telford was amazing!

I received my engagement ring back today as the diamond had fallen out. An amazing job, so perfect and she was always helpful and kind and quick to respond. A faultless service.

Absolutely wonderful service. My claim handler (Claire Ingram) was absolutely brilliant. She dealt with my claim with the utmost professionalism and efficiency. From making my claim on the Monday - it was resolved by the next day. I think this is the best service I’ve had in many a year. Thank you Claire (ins claim no 884828)

I was very pleased with the friendly and efficient way SBS recently handled a claim for me. They were easy to contact and deal with, kept me updated and finalised my claim in a timely manner.

My claim was dealt with very efficiently and with a fair settlement. There was no haggling, options were given to me and my points were listened to. A very smooth process!

Nice efficient lady start to finish. Never questioned or doubted me. Great service

The Claims handler was so helpful, his instructions/explanations were so clear. Kurt was very thorough and the turnaround time was within a few hours. My replacement laptop will be arriving today. He responded so quickly and was so polite. A first rate customer service.
Thank you NFU for your quick response too! God bless you.

I am insured with Direct Line insurance and they put me in contact with a jewellery valuation company to deal with my claim for some jewellery I lost on holiday in Greece last week. A lady called Vicky Telford dealt with my claim and she was absolutely fantastic. I am a widow and in my seventies. She was friendly and patient and very efficient. My claim was dealt with very quickly within days. I am very happy with the excellent service I received from Vicky Telford and would recommend her company SBS claims and Direct Line both.

We had a nightmare with our ceiling collapsing and causing a lot of damage but my case handlerJacob Newman was understanding and efficient. Communication was excellent and after all the drama it was quickly resolved. Thank you 🙏

AMAZING! fast, friendly and very honest pricing! … we wouldn’t go anywhere else. The gentleman explained step by step what work they were carrying out and explained why it was needed. Just fantastic service from phone call to work carried out. Look no further than this brilliant company!

Millie Newton dealt with my claim(501553226) for the accidental damage to a leather sofa. The whole experience was great, I was kept informed of the progress of my claim and a home visit to inspect the damage carried out swiftly. I then had the choice to repair the damage or accept a financial settlement. Really good service from this company. Stephanie Ingram

Had to make a claim for a lost engagement ring, from contacting our Insurance company to dealing with SBS it has been so straightforward and the staff have been so helpful and supportive, a big Thank You.
882533

Amy dealt with my claim in a very professional and efficient manner. She used her in depth knowledge of my insurer and my policy to ensure that my claim was settled in the most satisfactory way possible. Thank you!

The staff were clear, helpful and very responsive. When one person was unavailable, others could access all the details and keep me informed. The case was closed in less than two days after the accident and I’m able to order a new TV in time for the Scotland match. I was quite stressed during the process but it was all resolved quickly and easily. The offer was fair and quickly resolved. Very impressed.

Fatima was helpful throughout the claim. She communicated effectively . Once the claim with reference 872350 was initiated by my insurance company and passed to SBS . The whole process was seamless and my claim was paid out and completed quickly. The service and attention to details by Fatima was excellent.
Yours,
Oluwakemi Afolabi

I received a call fro Pav at SBS within 24 hours of my making my claim with my insurers. He was extremely polite and very helpful. He explained all the options to me in great detail. The outcome from him was very fair.

I claimed for a stolen phone. The whole claim was dealt with and settled within 7 days. An absolutely brilliant service by these guys. They called, emailed and settled the claim with complete professionalism and made the fact that my item had been stolen a whole lot easier. I highly recommend.

Fatima was very friendly and helpful, and dealt with my claim in a timely and professional manner.

Spoke to Klara at SBS about my claim for a lost hearing aid, extremely helpful and talked me through the process, very professional,
All sorted within a couple of days. Full marks

SBS dealt with my ring claim repair. The service was amazing from start to finish. I was given a direct contact of Melanie Rochester who contacted me as soon as my insurance company had referred the case. Melanie kept me informed throughout the process answering questions straight away.
The ring was repaired and returned with a really quick turn around. The ring is back to its former glory and I couldn't be more happy. Thank you 🙂

Very thorough. Made the process very easy and professional. Dry happy with the service received.