I've moved from Proximus to Scarlet in July, 27 and acquired the TRIO pack Mobile, with Internet, TV and Mobile phone, the TV having a 2nd Nox and maintaining my gsm number. Only yesterday, I've g... See more
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You do not offer any other payment options besides Bancontact. Any other businesses I have dealt with after moving here accept my Visa card from an american bank. You do not, therefore i am having th... See more
After such a long period and many phone calls, I'm very happy with all the product proposed by the pack I choose... And moreover, after the first call which was very unpleasant and expeditious, all... See more
Bimal provided excellent customer service—he was polite and offered helpful advice on the best dish pairings. The food combination was delightful, with rich and well-balanced flavors. I love how we... See more
Company details
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
About Scarlet
Written by the company
📶 Simple, affordable, reliable!
At Scarlet, enjoy unlimited internet, TV and mobile subscriptions on a trusted network at prices that make sense.
🏅 Recognized by the BIPT as one of the best value-for-money providers in Belgium
✅ Clear offers
✅ Accessible price
✅ Proximus network
✅ No surprises, no blabla
Offers :
Save up to €120 extra per year! 💸
Written by the company
- For every friend or family member who becomes a Scarlet customer, you'll receive a discount, they get access to the same reliable and affordable services. 🫶 Looking for a smart way to cut your next telecom bill? You’ve just found it! Discover how our referral program works here 👉 www.scarlet.be/refer-a-friend
❓ Need help❓
We’re here to help.
Check our FAQ, call existing customers at 02 275 27 27 or new customers at 0800 84 000.
Contact info
Koning Albert II-laan, 27 - Bd du Roi Albert II, 27, 1030, Bruxelles, Belgium
- www.scarlet.be
Download the MyScarlet App
2.9
Average
10K reviews
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Very disappointed!
Very disappointed!! I am a scarlet customer almost for 1 year, I now have changed the address and I requested transfering my contract to a new address around 2 weeks ago. I moved in to my new apartment this week and was expecting the technician to install internet yesterday, I waited the whole day but he did not show up. This morning I called Scarlet and they just rescheduled the appointment for next week, which means I have to wait whole week without internet when I really need it to work. I asked the reason why he did not show up, and how can I be sure that he comes next week and they did not give ANY explanations..
August 3, 2022
Unprompted review
Reply from Scarlet
Hello Tamar, I have noticed that after contacting a technician by telephone, an appointment has already been made.
Do not hesitate to contact my colleagues on 02 275 27 27. They will be happy to help you. Greetings
Very poor service - now better
Very poor service, several disconneccions per day, every second day, since months. I called several times the customer service, nobody speaks English, which is incredible in 2022 and in such a international city. Incredible that Scarlet does not provide a support in English.
In my last 2 calls I tried with my little French and a boy from the customer service just closed down the phone call!!! Another lady tried to help me, we checked the functionality of the router and verified it was good so, according to the lady it is my device that does not work. We are 2 people using Internet, both with 2 pc (personal and professional) 2 mobile phones and tablets. According to her, all devices are bad. Could not be that scarlet service is bad instead? This answer and this behavior from the customer service is unprofessional, useless and offensive. Definitely, I see the need to change the provider. Unacceptable!
Hello, thank you for replying. After having insisted during a few months, I managed to be called back by one member staff of the customer service (CS) who spoke EN. He listened, explained and helped. It turned out that my router was no longer working properly (contrary to what I was told in the previous call) and they send me a new one. Now the connection is fine again. So, now I am happy with the internet but I had to struggle a lot, too much to get a help. A part from the last man who was professional and kind, I confirm what I previously said about my personal experience with the CS. Not very kind nor professional, no one speaking EN, despite you said that lots of them do.
Kind regards
July 21, 2022
Unprompted review
Reply from Scarlet
Hello Lorella, I am sorry to read your comment. It is indeed very unpleasant. After all, there are plenty of English-speaking colleagues at Scarlet. I have sent you a request to get your customer number so I can help you as best I can. Have a nice day.
Very bad and poor internet since 1 year…
Very bad and poor internet since 1 year I was with scarlet poor internet
June 28, 2022
Unprompted review
Reply from Scarlet
Hello Zia, I'm sorry you had an unfortunate experience. I have sent you a request to get your customer number. That way we can help you better. Greetings
Great price/value
I have had 3 contract with Scarlet at 3 different locations, and all have been a positive experience.
Every time I had the unlimited account, and that was priced 35 EUR/month. It went DOWN to 32 EUR. Which internet provider his prices go down?
Customer service was always quick and fair.
I recently switched away from them because I went to a Mobile Vikings account. A company that I have been with since the beginning. My switch happened 7 days into a new month with Scarlet. They ONLY charged me for the 7 DAYS. Again, I was expecting to pay for the full month.
Yes Telenet or Proximus are faster, but they are also more expensive. Unless you are a competitive gamer or really need high high high speeds, you will be good with Scarlet. Never had issues.
June 21, 2022
Unprompted review
Reply from Scarlet
Thank you for the wonderful review. Glad to hear that everything is going so well. Regards from the Scarlet Team
Stay away
Stay away. For a couple of euros more you get an actually reliable Internet service with a competent client service. I have never spoken with ruder and more incompetent staff than while dealing with Scarlet.
June 17, 2022
Unprompted review
Reply from Scarlet
Hello, I'm sorry to hear that you had a negative experience with our customer service. Please feel free to specify the problem you are experiencing and I will be happy to help you. :)
Bonne connexion
Stable connexion, very rare failure (maybe one or two times per year) for short time. Good downstream and upstream bandwidth. Competitive fees compared to other available providers for my localization.
June 12, 2022
Service parfait.
June 10, 2022
impossible d'avoir un service technique…
impossible d'avoir un service technique sur le décodeur TV
May 28, 2022
Reply from Scarlet
Bonjour Jidée, je suis désolée de lire que vous avez eu une mauvaise expérience. J'ai transmis votre dossier à mon service VIP. N'hésitez pas à me tenir au courant de l'issue. Bonne journée à vous
Great value for money
Great value for money. Innovative. Looks after current customers and give same promo/discount to current customers too.
May 6, 2022
interruption quotidienne de la…
interruption quotidienne de la transmission audiovisuelle
April 23, 2022
Bad wifi
Bad connection overall, very unstable and slow! Would not recommend at all.
April 17, 2022
Unprompted review
Good & basic experience.
April 16, 2022
BEST OF THE BEST
April 16, 2022
They’ll make you pay each Mb over your…
They’ll make you pay each Mb over your flat rate a fortune Don’t work with them ! Telenet is way better!!
April 12, 2022
Unprompted review
Still need improvement in network…
Still need improvement in network stability and and swift response from customer service is paramount
April 6, 2022
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