Scarlet Reviews 

On me propose par sms un lien me permettant de fixer un rdv pour passage technicien (installation fibre),
impossible de trouver l'endroit me permettant de planifier une intervention via My Scarlet.

Most likely the worst service I ever saw. I prefer to pay more and have a service that actually works.

So first I tried to hire their services 2 months ago. They schedule and reschedule the installation.

To hire them it was all in english, to ask why they don't come some of them were rude because they would only speak dutch or french.

First they would come and canceled in the day... because they needed an authorization to use a ladder in my street. Reschedule. Then they changed the date without telling me, I just saw in the app. Today they were suppose to come. A guy calls and says
"oh.... I need a ladder, I will come another day, bye". I just called them to cancel. Just wasted money in data to have internet while this incompetent service was doing whatever they do. I live in the center of Brussels. So avoid this at all cost. It's really worth it to pay more and just have a service.

I switched to Scarlet from TADAAM to have a bit of a faster connection. On this point I'm not dissapointed, tho it's not declared 100Mbit/s, it reaches 80-90 Mbit's. Installation of was also free so I'm happy with it. HOWEVER! Service desk is some kind of a joke, asked them a simple question - what is "My Scarlet Internet Number" got a reply to give more of my private details (understandable) but then 12 days passed and no answer from them. Are they sleeping there or what? How hard is it to fetch simple number when you have almost all of your client's data. I need this to make an account which is also absurd as they haven't provided me with this number when I've bought the service.

What a disastrous customer service: two appointments for installation, two no shows. I will look for another option on the market, even if I have to invest more. You get what you pay for.

I have had Scarlet for almost two years. The price and internet is great, but the website and customer service is horrendous. If you have no issues, you're good, but as soon as you have a problem with them it's really hard to fix it. Their website is poorly done and constantly gives me error messages. They market their products in English but their customer service employees don't speak it, so I cannot receive help from them.

Worse service ever, all day I face internet pack loss, about 5%. You can’t play using this internet

Absolutely catastrophic accounting and customer file management! Their accounting "fused" with Proximus last summer. I ended my contract with them from September 1st 2024 due to a move and sent them back the internet modem - both of which I luckily got a confirmation for. Now they kept on sending me invoices from October through January. Every time I tried to contact them by email it was impossible ("no-reply") and no one called me. I got contacted by a legal recovery company, to which I showed the proof that my contract got cancelled from September 1st. Shame on them for their internal processes being that messed up. Throwing public money through the window... EDIT: their reply says that they cancelled the invoices, but I still get reminders for the reminder fees of these invoices… Please cancel everything and delete all my data from your systems, or I will take legal actions with regards to the GDPR and how you handle personal data. Stop sending me automatic texts, emails, letters, I am NOT a customer anymore since September 1st 2024!

Ordered an option for extra data, after I received the message that the option was active and I went back online, extra costs were still charged. Contacted customer service via contact form. No answer for several weeks, eventually called myself and the extra costs would be deducted from the next bill. Then I was charged extra costs because the invoice was paid later. So because I was waiting for an answer from scarlet I was charged extra costs, I thought that was unfair. Called back, the whole situation had to be explained again, and the extra costs would be deducted from the next invoice again and I would receive a confirmation email. Never received the email, after calling back again to ask clarification I got the answer 'we don't do that' and they hung up, even though the previous employee had confirmed. Just received a new bill and indeed the extra costs have not been deducted. Terible service and billing methods. Employees are not on the same page. Communication about services is not good in general. Before al this I was a custumer for years.

A terrible experience with this company.
Yes it is cheaper than the others because basically there is NO CUSTOMER SERVICE at all.
The website is really bad, full of bugs and it is down so often! Doing a simple action as cancelling a subscription has proved to be a nightmare.
The worst thing is that even if you manage to get through the customer service via phone no one speaks english. Or better...they do because they answered me and understood what I was saying! They just didn't want to assist me literally. They kept me saying another colleague able to speak English would have called me back soon. I waited a few days, called again, waited some more and even after one week waiting I was never called back.

last monthi receive an email telling in that, scarlet services will be transfered to proximus so they have charged me for a full month of services 42 eur (trio) for November, and this month i got 60,2 eur december bill saw 18.2 Eur charge for the fusion and 42 EUR normaly for the monthly subscription

If i could give this less than one star, i would do so without a doubt, but it requires one to write, so whatever.
i unexpectedly lost my mom the 5th of August 2024. she was subscribed to Scarlet, unfortunately.
i tried to cancel her subscription over the phone, and they sent me a link. this link did not work.
i called again, got a link again.
it did not work
but by now we were october and the bills kept coming.
in October of 2024 i called again, this time less patient, because i received a letter threatening my deceased mother, if she didn't pay they would use a bailiff.
this call seemed to have resolved the issue, they would inform the billing department and they would contact me directly to see what was actually still owed and so i could send them any devices or pay any actual remaining bills if there were any.

now i have received a 500,00EUR bill from a bailiff for outstanding bills dating from August 8th till November 26th.
I AM FURIOUS. I have lost my mom unexpectedly, i have to take care of EVERYTHING. and these people just keep billing me for services unused!
her house was a rental and everything has been disconnected, i cant enter her phone, i am so mad. and deeply hurt by this lack of compassion, understanding and obviously communication.

The worst possible help center it's right here! If you want to get insulted in french, please, press 2!

I've called several times asking for a new installation: all the time different operators stammered different ways to proceed, different occurring problems, different no-efficient solutions. And each time I had to recall them! Nobody called me to make the process smoother and to facilitate! A complete lost of time! Now I'm happy with VOO. Stay away from Scarlett!

Such a terrible terrible company! They finished my contract without me having requested it. I talked to ten different employees and each of them said something different and promised to call back to solve the problem but never did! Close the door of that chaos !

Do not get a Scarlet prepaid debit card from walgreens. To start off with it's attached to your Walgreens account. So if you don't have one you have to set one up first. Then if you put money which you have to when you purchase the Scarlet prepaid debit card at walgreens. You have to put money on it. Then you go online to the Scarlet bank and if they deny you an account. You're stuck with the card that you cannot put an address on to use. So you can't use this card online you can't use this card anywhere we have to put in an address. So you're just kind of screwed. If you want to just give money away like that like your cigarette with the money it'll be more enjoyable.!!

First and foremost they need to work on their communication skills. We waited 2 weeks for an appointment but rhey had canceled the order without communicating with us. Because of them we have lived weeks without internet.

No internet connection for 1 week! The customer service is a nightmare. I send message / mail for 3 times and recieved no reply at all. Called the call center but not a word of english was spoken. Barely explained my problem, then the connection was established, but just for a few hours. Then the connection was lost again forever. I will cancel my subscription today.

The worse internet provider ever. Extremely slow and unreliable internet, non existing customer service.

I try since 23/7/24 to cancel my subscription for internet but they just don't react. And keep sending bills.

They did respond after posting here. And credited my last bill, so I update my review from 1 to 3 stars.

I just found the experience not good, if you cancel they shouldn't bill the next month and not react to your cancelation.

I find the company reliable and has a good network