Schuberth Helmets Reviews 70

This experience highlights a serious gap between brand positioning and actual customer support.

After reporting an issue with a premium helmet, the proposed solution was to replace a part — but only if I personally deliver the helmet from Bosnia to Graz, and then return again to collect it after repair.

Requiring a customer to handle cross-border logistics twice for a product defect is not a reasonable or customer-oriented solution. It effectively shifts all responsibility, time, and cost onto the buyer.

For a brand that markets itself as premium, this level of service is disappointing and falls well below expected standards.

I would not recommend based on this experience.

I purchased a C5 helmet approximately three years ago, and unfortunately I have experienced several serious issues with it.

The sun shield does not close properly. I can see the edge in my field of vision, which is very disturbing while riding.

The main front shield suddenly closes when I ride above 60 km/h. This is both annoying and potentially dangerous. I have even found 3D-printed solutions online, which suggests I am not the only one experiencing this issue.

The plastic blind rivets that connect and hold the black element to the main body — and secure the SENA system — have broken. I am currently forced to use tape to keep it in place.

After washing the inner padding according to the instructions, I have been unable to reinstall and secure it properly.

Yesterday, during my first ride of the season, the holder for the wire connecting to the sun shield broke. In addition, the external button controlling the sun visor mechanism also failed. I was forced to ride with the sun shield down and temporarily fix it with tape.

They tell me that it not covered by the 5 years warranty which is deeply frustrating. the repair have now taken more than 1 month and 2 weeks!! and I still dont have any status it is deeply frustrating

I don’t often take the time to write reviews, but this experience absolutely deserves one.

I’ve always had a deep appreciation for German engineering and craftsmanship. I lived in Germany for six years and married a woman who is half German, so what can I say, I’m a bit biased. In my experience, German design tends to get it right. I currently ride a BMW R1250RS (2020), so I’ve come to expect a certain standard. That’s exactly why I’ve consistently chosen Schuberth helmets.

I recently upgraded from a C3 to a C5 with a beautiful paint design and unfortunately ran into an issue with paint chipping on the chin guard. While that was disappointing, what truly stood out was how Schuberth handled the situation.

From the beginning, there were no excuses. Phil Chapman was straightforward, transparent, and took full responsibility for the issue. The helmet was sent in, the chin guard was replaced, and when the problem unfortunately recurred, there was no hesitation. Schuberth made it right and replaced the helmet entirely.

That kind of integrity matters. It reflects a company that stands behind its products and values its customers. In today’s environment, that level of accountability is not something I take for granted.

I also want to specifically recognize Phil. Throughout the entire process, he was consistently professional, responsive, courteous, and genuinely helpful. It never felt transactional. It felt like he truly cared about getting it right.

Experiences like this are exactly why I remain loyal to Schuberth. I recommend their helmets often, and many of my riding friends wear them as well. There’s a reason for that. They combine outstanding engineering with a company culture that stands behind what they build.

I couldn’t be more pleased with how this was handled and I look forward to many more miles ahead with Schuberth.

Outstanding product. Outstanding service. Thank you.

Jeffrey E. Hansen, Ph.D.

Unfortunately my new helmet fell off the bike onto a concrete floor and cracked the shell, I wonder if a helmet costing over £400 should crack. This is my second Schubert, it is comfortable, quiet, looks very good, just a bit fragile :(

I have a Schuberth C5 with SC2 coms, the pinlock is rubbish and always fogs up, and the helmet seems noisy and now the headset has stopped working with other Sena mesh headsets.
I am very disappointed with these products.
I would not recommend either.

Bought the C 5 schubert 15/04/2025 and noticed next day white paint coming of already. Intercom works fine but the quality of the paint is very suspect. I really cannot recomend it not with the price of the helmet being in the top range . Very poor schubert

Bought a C5 Helmet - this helmet was sold as a Quality product with a price tag close to £600.00 in the UK. I was happy with the dealer however the Helmet is not a quality built product - I have not experienced this type of poor build quality before.
I will list the problems and the solutions I had to do myself to cure the poor build quality.
1. Self closing visor at above 50 mph.
To cure this I had to add a 2mm by 20mm Diameter to ring to each visor pivot to make the mechanism restricted enough to stay open when I want it open.
2. Rattling top vent mechanism.
To cure this I had to take off the top vent mechanism and stick electrical tape under the slider mechanism to stop all the rattling noise from the top vent.
3. Air channels covered with helmet liner material.
One of the top vents was completely filled with foam and dried glue - I had to pick this out with small tweezers to allow the vent to operate correctly.
4. No gauze over one of the top vent holes which meant there was no protection from insects.
To cure this I had to find a small section of metal gauze from an old screen to feed into the helmet skin to stop flies being able to get into the helmet from the vent.
5. Poorly fitted Pinlock
Easily cured by removing and refitting.

The hemet is now good and works as it should do - this is a very poor attention to detail from Schuberth - I would not pay the premium for a hemet like this again - the Shoei Neotec 3 was only another £40 and is a far better quality product with greater care taken when constructing them.

Bought an E2 in the Grey, paint is very soft, a few small spots raised and come off with cleaning, worst Helmet I have had for quality, steer well clear of them. Tried to talk with Schuberth directly just too see if they had had any issues but was told to contact seller.
Useless.

Never again a Schubert helmet!Quality is fine, but you are only appreciated until you buy it!
After purchase, their behaviour is unacceptable, complaint handling is complicated, they are not helpful, rather malicious.
This is unacceptable for such a heavily marketed and highly priced product.

2 years with C3 Pro. Lightweight, quiet, comfortable.
However, no extended warranty as no one could find the serial number. If you are a 58 you need large not medium. Needed a pad under top webbing for comfort. Worst of all the flip will not lock down if the visor is down. Need visor up which is a faff when riding.

So I just bought a C3 Pro. First thing I noticed was the built quality wasn't as good as I expected. The interior linings don't fit together well.
The chin strap chokes me. I have adjusted it to the max. My previous $300 LS2 helmet didn't choke me! The chin guard doesn't seem very sturdy, I'd hate to fall off and have that take some serious impact. It looks cheap.
Disappointed so far, I'll take it for a ride soon and if its noisy its going back.

C3 with Cardo... Schuberth software does not work and is not supported. Schuberth does not care about supporting their products. Disappointed with purchase.

Steer well clear!!always Owen Shoei but decided I want a flip so went for the c4 pro and bought the comms that goes with it…this helmet is awful!!I would if returned it but the stickers we’re taken of the helmet so couldn’t take it back.within the 1st 6 weeks the comms system stopped working and had to be replaced ,luckily em the warranty sorted this but I received my helmet back with more scratches (I had a few when I send it but came back with more,they’d taken pictures when they got the helmet but couldn’t provide any of the new scratches then the chin strap splits completely and they’ll very kindly repair it as a goodwill gesture as apparently it’s been dropped and has a few scratches.the helmet has never been dropped but I would expect the odd minor scuff on a used item.this makes abit of a mockery of there 5 year warranty if the helmet has to be in pristine condition for it to be a warranty job!!all in all stay well clear!!

I bought a C3 Pro with the Cardo SRC intercom system a few years ago. This is an intercom that, no matter what you can say, in terms of sound and call quality nobody can beat them.
So, since I needed a second helmet, I thought buying the latest Schuberth's product (the C4 Pro Carbon) but they decided to move to SENA's communications systems and therefore I preferred to asked before Schuberth support if the two systems were compatible. They answer "yes, no problem, just pair them as Universal Pairing".
Let me tell you somethings about that.
Universal pairing indeed work (only with the SC1 Advanced), but the overall quality of the SENA is so bad that you're always listening to pops, clicks and cracks all the time.
So, I tried another test and called someone with the helmet while still in my home, I was alone, no noise around, and still couldn't be heard on the other side of the line. I had to shout to be heard.
The sound coming from the speakers looked like it was coming from a baby toy, no bass at all and very (but believe me, very distorted).
Forget sharing music, it doesn't work also (at least between SENA and CARDO).
Oh, and one more thing, tried to reach Cardo for help they say that their product is a Schuberth product so no support on their side either.
Send Schuberth just another email for help and never had any response, they stopped giving me support also.
I lost 71euros in shipping for returning this very bad experience with Schuberth.
If I could I’d give 0 stars to this brand

What an operation! After months of trying to solve my problem, I sent Schuberth the following message in messenger and recieved no reply.

"Ok, I tried, I really did. I owned 4 helmets of yours. I have SRC C3 Pro communications systems in all of them, upgraded visors on all and basically a huge investment. I don"t know how many helmets and systems I sold for you promoting your product but no more. One of my comm systems started acting up so I reached out to you. You said contact Schuberth USA so I did they told me it was out of warranty and there was NOTHING they could do as they don't repair them. I spoke to Cardo and they said they don't repair those systems. I tried numerous times to get Schuberth USA to help and they never followed through on anything. You in Germany have been zero help so l guess this is the product support I can expect from a "top product", no thanks. Not to mention, your user manuals are confusing and cryptic. Going to sell out all of my Schuberth gear and go another route this spring. Thanks for NOTHING Schuberth. Goodbye."

Way to loose a devoted customer.

In researchingthe replacements I am planning to buy I stumbled upon the fact that they were planning on discontinuing my equipment all together. So again I wrote them and nothing.

"So, I guess your plans were to discontinue the src c3 pro system? Wow, thanks for letting me know! This explains a lot of why you don't give a damn about me as a customer. Thanks again for nothing! Going back to Shoei. What a shi-te show."

My advice, buy something else, anything but a Schuberth as they don't give a damn about their customers!

The Schuberth C4 helmet is OK, but.... the Schuberth website is a Disaster.
Just trying to locate a replacement visor on the official Schuberth site is Impossible.

Right now, if I could I would throw my drink in the webmaster's face!

Annoyed as hell!

Not impressed with this helmet considering the high the price I paid for it at the MCN bike show in February.
The helmet fits well but the chin strap chokes me as it has very little adjustment. The clip is fiddly to do up as the straps are so short.
Why not make longer straps that you can adjust up after putting the helmet on like cheaper helmets? You cant really understand all this until you have lived with it for a time.
The red flip up button is tucked away under the chin and again difficult to press in with gloves on. Good quality helmet but they are not quite there yet. Definitely not worth the high price tag.
Accessories such as Bluetooth are crazy prices considering the helmet already costs hundreds of pounds to buy.

I bought a C4 nine months ago, and so far it's been a fairly bad experience. The schuberth reputation for quietness seems to have passed this helmet by, because the thing's unbearably loud at even regular road speeds (70-80km/h), and there's very few traces of German quality anywhere. Sure, it feels nice, and the visibility is great, but the original schuberth pinlock clone was worse than useless - it trapped fog on the inside between the pinlock and the visor, making it impossible to see anything, for long periods of time. Got that replaced with a genuine pinlock on the warranty. Great. Bought a SC1A, which worked reasonably well, at least if I was just using it with my phone, and nobody else. Unless I close the lid, or receive a small bump on the helmet(and I do mean small), or drove over a speedbump a little too quickly - then it just shuts off, and sometimes won't even start again. Apparently the solution is to have the wiring harness replaced. I can't say too much about the SC1A, except that I'm glad that I got it at a massive discount, since it's annoying to use, apparently has terrible range, and is based on outdated technology, that will most likely not be updated much (meanwhile Sena is happily updating their own units with all kinds of goodies, but refuse to do so with the schuberth units, until schuberth request it - that's on Sena though).

The greatest "screw you" has been schuberths response to all this though, see they just basically washed their hands of it, and released the C4 Pro, that supposedly fixes the problems. Even if it does, I'd be weary of buying one - schuberth don't seem to believe in fixing faults, leaving you high and dry if your very expensive new helmet turns out to be bad. Sure, you can pay to have it shipped to them, but it's unlikely they will do much with it, except tell you its structurally sound, and send it back to you. Too bad it's noisy as f..., and sorry we dumped the prices on your expensive helmet, and released a new version barely a year after putting it on the market(making my helmet close to worthless), but hey, you can always just throw more money at us, and buy the fixed version, instead of the failed beta version we originally sold you.

I didn't buy a schuberth helmet because they have great looks, graphics, or highest marks in safety tests, no, I bought it because it was supposed to be a reasonably safe helmet, that was very quiet (important to me), and I figured a big German brand like schuberth would stand behind their product, and not release a shoddy product, then not offer to fix it, then wash their hands of it. Customer loyalty? Who needs that? Pah. I'd recommend you stay away from schuberth, they certainly don't seem to give a damn. Too bad, I really wanted to like the helmet. :/