schuh Reviews 

I ordered four pairs of shoes at the beginning of the year, received the parcel, and returned two in-store on 9 January. Recently, I checked my bank statement and realised the refund was never issued. I contacted Schuh via WhatsApp and got the confirmation of a refund, telling me that if the refund does not appear in my account within 3 days, I need to speak with the bank. Week past, no refund received, so I raised a chargeback, and the chargeback was declined since the merchant claimed 'the transaction was provided'. Now I'm losing at least £80 without even getting the items.

Was served by a lovely young lady called Evie in the Cabot circus shop Bristol. She was serving a family ahead of me. It was really busy you could tell how patient and professional she was. What a credit to the brand Schuh..

I purchased a pair of Birkkenstock sandals for my daughters birthday , the Staff in the Truro Branch were so friendly and helpful , particulary Tom who served me his customer service was excellant 100%, such a friendly, smiley and chatty person , I would highly recommend the store and the product .....

After years of ordering and being told 'we have the best return policy', we had an issue with some shoes bought. Took them in store to be told to contact online customer care as they were bought online. Followed this advice to be told, 'that's fine send them and we will decide'. We don't have to cover postage they say, but when starting a return we are told to send at our expense. Looks like the best customer care selling point is a total farce. Will not be using them again.

No issues collecting in branch. A bit light on premium trainers though. No made in england or made in USA New balance ranges for example.

Do not use. They will tell you it’s delivered to your address , even though they have no delivery evidence or photo. They will continue to say it’s been delivered to your address even though your name does not match the signature on the delivery note. And when you ask for proof of the delivery they will just send you a piece of paper that says it was delivered to your address.
Useless. Will not be buying from Schuch again and I’ll raise a chargeback through my bank. Let them deal with the £10 extra admin fee.

Visited Glasgow Fort branch on Friday 10th April, they didn’t have my size in the NB trainers I was after, however, James the customer service assistant was so helpful.
I left the store as i was unsure whether to order the trainers or not, left and went to JD to purchase similar trainers, customer service was shocking, waited about 15 minutes no one serving or looking like they wanted to help, left the store and went for dinner.
Decided to return to Schuh at Glasgow Fort on 11th April to order the trainers, I couldn’t make it in but my partner went in my place, James remembered us, the trainers I was looking for and even the size, completed the purchase 100% down to the first class service from James

I love the fact i can go shoppimg with my dog here, knocked a star off because they never have my size in stock

Awful experience - bought using a gift card.. exchanged an item and instead of sending me an exchange they refunded the gift card that no longer exists

Ordered 2 pairs of boots on a Wednesday for my birthday to arrive next day in store (a week before my birthday). Didn’t even show as left the warehouse for 3 days. Finally dispatched but didn’t turn up at store. Chased Schuh on the Sunday. They said they will call the store at 2pm and set an alert to let me know at 3pm if they’re there. No one contacted me. Chased them again at 4pm they said they should be in store tomorrow. Didn’t turn up again. Took them 6 days to let me know actually they’re lost! But they don’t have the shoes back in stock to send me so please contact us to sort out a refund? Why would I have to contact you when you have lost my order and don’t have them anymore? Just sent me refund. Not ordering again. Bad service.

Update to Schuhs response - absolutely no one is in contact with me about this 😅 that’s either a lie or you don’t know my email address

Ordered crocs the Evri courier left them in the bin.
The bin lorry took the bin
No phone number to contact Schuh
I contacted them by email then Evri asked me the same questions
Schuh told me to contact them again email does not accept replies!
So still no crocs
They have told me to get in touch but there is no phone number and these replies look like they have come from AI. Getting nowhere.

Ordered a pair of New Balance trainers from the sale on Sunday evening which arrived at my local Hanley store the following day. Rosie in store was very friendly and helpful a credit to the business

Sat in all day for delivery which didn’t come..no update from Evri on delivery…went to schuh online and my order wasn’t in my account and had disappeared..contacted the schuh email address on the order confirmation email and it failed. Used live chat and it was useless just never went anywhere..schuh website offers what’s app but no number anywhere to be seen to use. Tried emailing the complaints email which is on their website and it failed and was returned!! They are impossible to get in touch with. So if u get ur order or shop in a store it’s fine but any issue and they don’t want to know as u just can’t get in touch AT ALL with them. I would never use Schuh again as there as so many other online shoe shops which deserve my business more, as schuh obviously don’t value their customers.

Great experience

I bought 2 identical pairs of school shoes for my 11 year old daughter which arrived at New Year. They have only been worn for a matter of weeks and the plastic heal and sole which are hollow and are only around 1mm thick have worn through. My daughter now has holes in the soles of both feet you can stick a pen into

Schuh have a one shoe policy. My right foot is size 9.5 and my left is size 7. I went to my nearest Schuh store in Blackburn. I chose the style of shoe I liked. The store had one size in stock but not the other size. The sales assistant ordered me the size that was not in stock. The delivery was free and arrived two days later. The service Olivia the sales assistant gave me was exceptional. Nothing was too much trouble even though I tried on various shoes and sizes. Although I purchased two different sizes I only paid for one pair of shoes.

Not responding to my emails. They owe me £77 for a return of 3 pairs of shoes. For some reason they have only refunded me in part without any explanation.

Purchased apair of adidas sambas for my toddler two weeks ago and the laces have broken already.

Now I have to pay petrol and parking to go and sort this issue out. Really poor service for stuff high brand of trainers and company selling them.

Good options for shoes and slipper at reasonable prices. Good variety of shoes offered in its stores.

Really good on line experience collected from store really speedy delivery staff in store were super friendly professional and helpful - goods excellent