While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products and the excellent value for money. Many people highlight the quick and efficient delivery service, often noting that orders arrive promptly. Reviewers frequently express satisfaction with the taste and effectiveness of various products, with some even calling them the best they've tried. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with delivery, including lost parcels or longer-than-expected waiting times. There were also concerns regarding product transparency, with some reviewers unable to obtain Certificates of Analysis or detailed protein ratios. Additionally, a minority of people found certain products, like protein blondies or specific protein powder flavors, to be unpalatable or to have an unpleasant texture.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting great... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of protein... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the quick delivery times,... See more

Price

Customers consistently express satisfaction with the pricing. Many reviewers highlight the reasonable and... See more

Order

Consumers find the ordering experience to be ambiguous. While many reviewers praise the ease of ordering and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ultra Whey protein shakes Strawberry - very nice Banofe - very nice Salted Caramel- ok Chocolate Mint - needs improvement

Rated 4 out of 5 stars

Quick delivery and very good quality of products. After a quite large order I expected some samples to try but it’s okay.

Rated 5 out of 5 stars

I ordered the vegan friendly vanilla protein powder close to Christmas. Never thought it would arrive before hand but it did! In perfect condition too. Very pleased. Thank you.


Company details

  1. Fitness and Nutrition Service

Written by the company

SCI-MX is your trusted partner in your fitness journey. Whether you're striving to improve endurance, manage your weight, gain muscle mass, build lean muscle, recover and repair after intense workouts, or achieve that lean, toned physique you've always wanted - we're here to guide you every step of the way.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Most flavours are great

Most flavours are great! Definitely not 'Cookies & Cream' though.
I've had chocolate which taste like how it sounds, vanilla which taste like cake (which is not a bad thing in my opinion). But cookies and cream is by far the worst flavour I've had so far, it tastes nothing like how it sounds, it takes really salty and disgusting which is a shame since I was really looking forward to it.

June 7, 2025
Unprompted review
Rated 3 out of 5 stars

Excellent product Battle Bites

Excellent product Battle Bites. Delivery took 6 days after I chased the order twice.

May 9, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Good afternoon,

Thanks for taking the time to write us a review.

Apologies that dispatch took longer than we both would have liked.

I do know that we had experienced a large influx of orders paired with the Bank Holiday weekend before which put us behind.

I can see that you have ordered with us numerous times so you will know that this isn't frequent.

We are happy that you love the products as much as we do and please dont hesitate to contact us should you require anything further.

Kind regards,
Sci-Mx Team

Rated 1 out of 5 stars

Missing Order

Protein powder ordered never arrived.
Contacted Customer Service but who have not resolved the issue after 2 weeks.

May 18, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Splits, curdles, does not thicken

Product is poor, especially Vanilla, whether shaken by hand or put through a blender… it splits or curdles… it stays thin, does not thicken. Have shaken and agitated the mix a few times now and same result. Used to be a good product but this is foul.

May 18, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Good afternoon,

Thanks for taking the time to write us a review.

I know that we have spoken directly and whilst I have had no other reports of this from other customers, we take all feedback seriously ensuring they are investigated fully.

In the meantime I hope you are enjoying the strawberry replacement and please let me know should you require anything further.

Kind regards,
Sci-Mx Team

Rated 1 out of 5 stars

Still not received my order

Still not received my order

May 17, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Good afternoon,

Thanks for taking the time to write us a review.

I know we have been in contact and I can confirm that this was caused due to an incomplete address.

Since you have re-confirmed the replacement order has been dispatched yesterday and after looking at the tracking, is due to be delivered today.

I am glad that this has now been resolved and please let me know should you require anything further.

Kind regards,
Sci-Mx Team

Advertisement
Rated 5 out of 5 stars

Great service.

Great range of products and easy to find what I needed. easy to order and delivered on time. Always great quality products and reasonably priced.

April 29, 2025
Unprompted review
Advertisement
Rated 3 out of 5 stars

Good products, delayed order

The products are very good, but I was disappointed that there was a delay in delivery due to stock taking. I chased my order via email and was notified in response. I'd have felt happier knowing this during the initial ordering process, so I wasn't concerned about my missing order.

March 27, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Good afternoon,

Thanks for taking the time to write us a review.

It can be hard to predict timescales in advance as sometimes the interruption is minimal.

We will of course take your feedback onboard as we are always keen to hear ideas and suggestions on how we can improve on the service we provide.

I am happy you are enjoying your products and please let us know should you require anything further.

Kind regards,
Sci-Mx Team

Advertisement
Rated 4 out of 5 stars

Better than expected

Better than expected. Initially found the taste a bit strong but I add more liquid and it's better. Does what it says it will and i like the fact that it's a well balanced mix of nutrients.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best protein powder on the market!

Been using protein powders for 5 years now, and tried most on the market. These are definitely the best for taste, price, and nutrition, especially for the diet range. I’d never buy any others!

April 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look