ScottishPower Reviews 

Customer service

Beware of the scammers as its one of the worst company charged me unnecessary bills and hidden payments the customer service is very poor for emergencies and out of hours service there’s no their own engineers used third party support services which worst thing so I never recommend any one

After being constantly pestered over something.
I was getting annoyed as no one appeared to listen.
Finally someone did and the situation sorted quickly

Somebody called at the door purporting to be from Scottish Power to read my electricity meter. I queried why he was calling, as I have not been visited by a meter reading during the many years I have been with Scottish Power. He said that he read meters every every two or three months, but was unable to explain why he had turned up out of the blue in my case. He waved a piece of plastic on a lanyard, but it was the kind of thing that could be reproduced by anybody with no difficulty, if they were so minded. I obviously have no objection to legitimate and authorised personnel reading the meter, and as it is outside my property I let him take a reading. I then telephoned Scottish Power to check whether they had somebody. They were unable to say and had no record. It appears that, despite the advice on Scottish Power's website to contact the Company if you have concerns, Scottish Power has no means of verifying whether someone calling to read the meter is legitimate. They rely completely on the the piece of plastic supplied to their subcontractors. There are apparently additional safeguards for so called 'vulnerable groups" (though little effort is made to make these known) and, in reality, there could be many people who could be at risk of imposters and who would not qualify as vulnerable. Scottish Power need to rethink their approach to the personal safety of their customers.

Extremely efficient and dealt with my query immediately

The agent that helped was very good. She was polite, friendly and helpful.

Lady on customer service very helpful

The advisor was very helpful and sorted out my enquiry quickly and effectively. Thank you.

It was amazing especially because of the advisor. She was patience and very kind with us as she helped us through every little thing to make sure we were satisfied. May God bless her.

The lady I spoke to gave a lot of time for me and showed great patience.

Very helpful customer service

The lady that dealt with me explained everything in detail and I was happy that it was all sorted

The advisor i got went above and beyond to help me

Friendly, efficient and very competent. Did the job without any fuss or hassle and showed me what he was doing. Good service

Without asking Jamie visited and set our gas meter to work automatically so that I don’t have to worry about remembering to send a reading.
He was polite and it only took a minute or two.

The friendly and professional attitude of the gentleman put me at ease, he was so helpful and knowledgeable. He was very patient and took time to make sure everything was resolved.