Scottish Transfers Reviews 

77
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I have used saltire weekly for 6 months now via minicabit. The service is variable to say the least. Every Thursday morning I receive a text between 3-4 am asking for my flight number so they can tra... See more

Rated 5 out of 5 stars

One more trip to airport with Scottish Transfers and another example of first class customer service. Cars are comfortable , drivers are friendly and they are reliable in every way. Can't tell you how... See more

Rated 5 out of 5 stars

Our driver Graeme was punctual and polite and the minibus was extremely comfortable. Six of us had travelled on the Islay ferry to Kennacraig - all with golf clubs and suitcases. We stopped at th... See more

Rated 5 out of 5 stars

We had 2 transfers last week from and back to Glasgow Airport, on both occasions the drivers arrived on time, were very polite and pleasant to deal with. Booked on the website and then via email, re... See more

Company details

  1. Taxi Service

Information provided by various external sources

Scottish Transfers are one of the top transfers companies in the UK, we specialise in airport and corporate transfers and also offer cover for any other events or occasions where reliable transfers are required.


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3.5

Average

TrustScore 3.5 out of 5

77 reviews

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3.5

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(77)

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Rated 1 out of 5 stars

Unreliable

I have used saltire weekly for 6 months now via minicabit. The service is variable to say the least. Every Thursday morning I receive a text between 3-4 am asking for my flight number so they can track the flight. I don’t know why they do this as they never track it and turn up and random times blaming traffic. Tonight they sent a driver from
East Kilbride to Glasgow airport at 5pm expecting to get there on time. When you call looking for the taxi it’s traffic. It’s a city as a taxi service surely you take into account there will be traffic. Sadly this is not a one off and happens regularly. If Minicabit insist on using this company I will find alternative methods of transport.

November 30, 2023
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Rated 1 out of 5 stars

Terrible service

Terrible service. We waited driver half an hour without any call. We called several times to office, but nothing happened. Not recommend to use that service.

July 27, 2023
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Reply from Scottish Transfers

Hi Igor, firstly thank you for taking the time to leave a review of our service, Unfortunately the feedback given does not tally with our drivers version of events of the call logs both for our office and those of the driver and the drivers GPS tracking.

I can see on your booking you did not book directly but via a third party booking platform who then subcontracted the service to ourselves. The driver was on site at the foot passenger pickup/drop off point for the cruise terminal as per the booking notes supplied by your aggregator and has submitted call logs showing repeated attempts to contact yourself on the number provided by your booking agent. as well as our own office staff trying to contact you directly

whilst i can appreciate this has been a frustrating experience i do feel we have done all we can in the matter to try and contact you and facilitate your journey and would suggest to confirm the contact details given by your booking agent to ourselves in this case have been correct. you can reach them at help@taxicode.com

many thanks

Team Saltire

Rated 5 out of 5 stars

My driver Margaret was great

My driver Margaret was great, so friendly and super helpful with my first trip to Edinburgh. The pick up from the airport was smooth and her communication before hand was amazing. Would definitely recommend Salthire!

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Best Private Taxi Service in Glasgow.

Great service today from your company.
You picked us up from Travelodge in Queen St and dropped off Hydro. Returned to pick up on time for our return trip.
Very helpful and promised to make a booking for the same journey on 27th April.
Your drivers are helpful and friendly and will keep the contact number for all my future visit to Glasgow.
Thanks Tarry Taxi from Mary Mac

March 26, 2023
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Rated 1 out of 5 stars

Wish I could give 0 stars

Wish I could give 0 stars. Booking.com booked wrong date but was assured by 2 agents on the 12th that my taxi had been rescheduled for 13th 850am and was paid for. I taxi arrived the call agent this morning was rude and unhelpful and the agent tonight same poor service he was rhea gent that promised it was rescheduled avoid like the plague

December 13, 2022
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Rated 5 out of 5 stars

Great, recommend!

Great. Paul was very punctual, good communication, really nice manner, friendly and helpful with lots of children in the car! Much appreciated :) highly recommend.

November 12, 2022
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Rated 5 out of 5 stars

Qadeer 603

Qadeer 603

Qadeer was an excellent driver, as well as being polite and punctual. I would highly recommend him and the company.

October 21, 2022
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Rated 5 out of 5 stars

418-Magz

418-Magz was brilliant and very polite. Even changed pick up time at short notice without an issue. Made a busy day much less stressful

September 28, 2022
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Rated 5 out of 5 stars

Excellent !

Margaret was an excellent driver . On time, very pleasant and helpful . Lovely comfortable car . Could not fault her !

August 4, 2022
Unprompted review
Rated 1 out of 5 stars

Appaling customer service, using different company names with same contact number

Used company (Saltire Private Hire) for first time last week. 30 mins late for 1st pick up. Then return journey back from concert at Hampden Park,after trying to get in contact with company with no success for more than an hour after arranged pick up time. The company cancelled job through the app. Appaling service. Will never use company again. And spoiled what was a very enjoyable trip to Glasgow.
Find it strange how I'm trying to post review about Saltire Private Hire but is now saying Scottish Transfers 🤔🤔🤔🤔🤔

June 19, 2022
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Rated 1 out of 5 stars

I booked a taxi but the driver never…

I booked a taxi but the driver never showed up. When I phoned the service with the booking reference, the person said they had never received the booking even though their name and number were on my confirmation. The person then called me a cow and hung up. Unacceptable service.

November 5, 2021
Unprompted review
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Reply from Scottish Transfers

Good morning, i am saddened to read your review and would ask you to please send us an email with your details so our managment team can investigate the matter in full.

i cannot find any booking listed under the name on your profile either with ourselves or through any of the booking aggregators that we work with.

if you could please forward the time of your call and any information you may have to admin@scottishtransfers.co.uk we will investigate this as a matter of urgency as all our calls are recorded and logged

Rated 5 out of 5 stars

Amazing! Kindest, most reliable taxi service ever

Scottish Transfers — especially driver Ali, made my year and new start so much better already. Finally moving back to Scotland from the south of England, after lots of personal hard times and a stressful last-minute house move on top of that, Ali came to pick us up, to drive ahead of the moving van. Without waking us up, Ali had already turned up all the way from Scotland at the wee hours in the morning, to make sure he was well on time, such a thoughtful, well-organised thing to do, just goes above and beyond.

And he was so professional, genuine, helpful and kind. He even helped out with extra house stuff as we were stuck for van space, and was so nice about my cat coming along as well, and for me, just making sure we had all the comfort in the world for the long trip ahead. Cushions, asking if and which music I'd prefer, regularly asking if the cat's ok, offered a coffee, etc. He was so nice to talk to as well. Pure friendly, considerate, reliable. Faith in people = restored. Really reminded me of how lovely most people in Scotland can be, which made me feel relieved, proud and excited to soon be back in Scotland again. After weeks of stress, I finally felt relaxed and hopeful (so relaxed I actually fell asleep half the journey!). My cat went straight to sleep as well (usually my cat is loudly meowing all through any car ride), so he must have felt I was at ease and it was very smooth driving as well.

Both Ali and I cheered when we passed the Scottish border :)

He also told me lots of info about the area we were moving to, which was so nice to learn. And he was totally right, the people really are friendly here, Kirkintilloch is a great little town with lots of green spaces around, close to Glasgow, and indeed, we definitely love it here and felt at home straight away just like he said.

Thank you so much Ali, for being so kind — you really made a difference. We'll definitely book with Scottish Transfers again whenever we need the friendliest taxi service ever.

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

100% reliable

100% reliable, helpful and friendly. Rob was available for my questions via email. The driver called me the day before, on the day of the trip he arrived even before the scheduled time and helped me with my luggage at the airport. This was my second ride with them. Everything was perfect.

July 15, 2020
Unprompted review

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