Screamwholesale Reviews 

In general I have had an excellent experience working with Scream. They have been very professional and always despatched goods within 24 hours. The good arrive well packed and in good condition. I have found Jay and John very helpful and very enthusiastic about new products.

The only negative is the number of returns because of faulty products. I know that this is not necessarily Scream's fault but the number of product returns is higher than I would like. For example, customer returned 9053 helicopters is higher than I would expected from a product that I thought would have been tested before leaving the factory.

Other than that I have been very pleased with their support for my business and I consider them to be my main wholesaler.

Regards
Barrie Smith

I have found Jay in sales to be really helpfull and I would like to thank him for going the extra mile to make sure my customers have received thier orders in the fastest possible time, superb customer care.

Scream Wholesale is a great business. I first opened an account with them in December 2010. I began selling there mini 49cc quad bikes. The bikes were proving to be very popular and I placed many orders with scream. In the beginning I had a lot of complaints about the quad bikes; the main issue was the quad not starting, each day I would get a phone call regarding this. However scream wholesale were very good and gave some great advice which I passed onto my customers. We were able to resolve the problem but obviously it made me look bad.

I continued to sell these bikes despite the regular complaints, and for a while everything was fine, I received only a handful of issues out of the bikes I was selling. However recently sales have declined, this is partly due to the screams new minimum web sale price. For most of their products they have a minimum price you can sell them for. I was selling the quad bikes at above this price; I charged £186 plus £26 delivery, so the total came to £212. However once the new minimum sale prices was introduced you couldn’t sell below £205. I asked if I could advertise it at £186 but still charge £26 so the total comes to £212 which is above their minimum price. However I was told no.

Since increasing the price to £205 plus £8 delivery there has been little interest, and people are using the minimum sale price as a guide line for what they should be selling it for making it more competitive. EBay have also doubled their selling fees to 20% commission on each sale thus reducing profits to just £6 a bike if sold at £205!!! Due to all the eBay and paypal fees.


Unfortunately I have now stopped selling the quad bikes due to another rise in complaints and a decrease in profits. The main factor for me to stop selling the quad bikes was the tone of emails received back when I sent an email asking for advice to John - an employee at scream.

Whenever I received a complaint from my customers I would request pictures and then email them to John to ask for advice and see if he would send out the spares if covered by the warranty however sometimes he was very helpful, but his emails are very plain one lined and sometimes come across as rude, for example I sent an email with a picture attached of a damaged wheel asking for advice and I got an email back in capitals saying 'ITS BEEN RUN FLAT' Does that make a good impression on scream?



But overall I have had a fairly mixed experience with scream, most staff are very friendly including John on the phone and helpful, Fiona is very good too. However they need to work on their emails. I am now looking to sell screams wide choice of remote control products, which I have sampled and the more expensive ones are very good!

I would like to sell the quad bikes again in the future, if scream maybe quality checked their bikes, or even changed supplier. I know you get what you pay for but I and my customers at least expect it start :)

Scream - I hope these comments help; it’s an honest view on my experience. I look forward to continuing to trade with you.

Best wishes,
Elliott
Kidz World

Reliable, friendly and very competent, just 3 words to describe this business, fast response to queries, great communication, easy to use website and great products.

i've been working with Jay and the team at Scream for three years now. The products are great, the delivery is fast and the prices are very competitive.

Jay and John are never too busy to give advice when needed. Excellent all round!

I have been using screem to dropship to my customers all over Europe. They are very easy to use and very fast (posted to Athens in aprox 5 days)

I HAVE PLACED SEVERAL ORDERS WITH SCREAM WHOLESALE AND HAVE FOUND THERE SERVICE TO BE EXCELLENT!

Cant Fault them, having only placed 3 orders i dont have alot of experience with them but the orders i have placed have been dispatched quickly and delivered quickly,

in my opinion one of the best wholesalers/dropshippers i have come across

Very good system to deal with returns and dispatch notifications, all stock levels are shown and stock alerts are avilable which is always great to have. Very little hassle using this supplier

I like buying from Screamwholesale. They have got great products, nice attitude and always something to offer.