TechSmith Corporation Reviews 

Worst ever, not even worst $1!
Downloaded the free version, to test it first, because I don´t trust them, I had many problem with them back in 2015 and it was the best choice ever! Audio recording on Mac doesn't work, even if you're using another Mic and most of their wannabe fancy features like zooming in etc. are not working in their editing software! Anyway their editing software looks like it's still 2015 , if it would work at least, I wouldn´t care! I´m not sure how they could survive, I think their are already under water

Camtasia was better years ago. Every time you update your OS, you need to purchase this software again at full retail cost.
Newer versions will not record audio from MacBook as advertised.
Every new version of Camtasia re-assigns keyboard shortcuts and hidden menu items so user must relearn menu layouts.
User cannot turn off their "smart cursor" that gets in the way of efficient editing.

I need a refund.have not made a purchase

I have been using Snagit since it too over Hijack as the leading Screen Capture software. Recently I had an update to my present version. Unfortunately the update has ruined a great piece of software. Previously you could load your Hot Keys and they function without the main menu and you could capture any screen any time without the need of the main menu. Now when you load the Hot Keys it takes you straight to the Main Menu. Trying to get a previous version has proved impossible. The we really don't care attitude of the support staff does need attention/
Terence Driscoll 14/08/2026

Answer timely

I’ve been using this product happily for so many years. I had some medical problems for most of a year and my license had expired, when I called to renew and explained the situation, the company rose to the occasion to help me through any hurtles to keep my new subscription under my existing long standing license. They didn’t have to do that, but this is the integrity of this company. Above and beyond! Thank you again!

I've been using Camtasia since 2024, and I've kept the same license key since then.

I really recommend this tool; it's easy to work with and also has plenty of free media, even after the license expired.

Ruzzel Sanchez, Customer Care Specialist, provided assistance with updates to our TechSmith Camtasia subscriptions along with information regarding our account. He provided excellent customer service!

The employee was friendly and competent. He realised at once that one of my collegues already opened a ticket for the same problem and we get the answer (an invoice according to German tax rules) very fast.

Great support! The technician worked on my issue right away and followed up with me a few days later. I appreciate the great support!

I first chatted with Rio online, and he escalated the request to Nick Godfrey. My experience with Nick Godfrey was pleasurable, as he responded the next day with an explanation and a resolution to my duplicate billing issue. I asked another question a few days later, and he replied a minute later. That was excellent customer service. Thank you for allowing me to address my pleasure with this service.

Great products (I use Snag IT almost daily and I have made several professional quality videos with Camtasia. I recently use Screencast for the first time to upload a video with interactive hotspots which was also remarkably easy). Technical support is rarely necessary but when it is, the support staff is VERY helpful.

Struggling to re-establish my operating system from an out of the blue random crash. I as to reload Snagit and your tech support was wonderful in responding and helping me. Thanks

Snaggit is repeatedly crashing.

Customer support hasn't solved the issue promptly furthermore they are asking for the same information that I've already provided to them. Lazy and inefficient service.

I've been using Camtasia and Snagit since their initial releases. I created all two dozen of my Pluralsight courses with Camtasia; nothing comes close in its price range.

Snagit is, by far, the best screen capture tool I've ever used. It does a lot more than just capture areas of your screen. I won't go into all the details, but it is well worth checking out their website to see all that it can do.

Used their virtual card for some online shopping abroad and it just worked plain and simple. No declines no freezes just cash gone where it should be

online AE support and resolved my issue in high efficiency, thanks.

You double charged me for my subscription but made no effort to compensate me for having paid twice