Camtasia is excellent for screencasts. It offers many tools to make the experience interactive and help viewers follow along. I'm not a big fan of upselling premium assets, as it makes the interfa... See more
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Company details
- #225 of 337 best companies in Software Company
- #55 of 79 best companies in Software Vendor
Written by the company
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
Contact info
14 Crescent Rd., 48823, East Lansing, United States
- 5173812300
- https://www.techsmith.com/contact.html
- www.techsmith.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Fast and very informative answer to my…
Fast and very informative answer to my question. I was able to resolve my account issue and get my software downloaded and reinstalled. 👍👍
I really appreciate your help with…
I really appreciate your help with recovering my older version of SnagIt. I love this simple program and am too old to learn new versions! Thanks!!
My job would be very much harder…
My job would be very much harder without SnagIT, aas I need to make a lot of guides for staff. Great product, and very keenly priced.
You have my favorite screenshot…
You have my favorite screenshot software which I use all the time. And now with the video capture it is great.
My phone conversation to get my service back restored after I lost Snagit after an update went very smooth and hw was most helpful getting me back up and running again....Thank You
Some initial problems with Audiate…
Some initial problems with Audiate license were resolved due to effort of the support desk. Love the products.
Everything was OK
Human intelligent support 5 stars
Firstly, human experience, which is what I believe this was, is often superior to Ai still in most cases, except where technical information is readily available on the internet. For any other queries, AI often cannot solve the problem. I have experienced this on facebook and other platforms. If it is not programmed in cannot fix. So quick intelligent human response, is what I am always impressed wiith.
Friendly and efficient service!
Excellent Products and Support
TechSmith is always helpful and responsive. Rarely does it take multiple inquiries to get a correct response.
Clear instructions.
Clear instructions.
Provided quickly.
And follow up to make sure it worked for me.
Thanks!
I have been using SnagIt for many…
I have been using SnagIt for many years. If you are in business of any kind I would find ways to use it. It gets better every year. Always has been worth the value and I would not know how to replace it! Highly Recommended for any business. They make me look smarter than I am!
I had to jump through hoops just to…
I had to jump through hoops just to purchase another license that I needed. You did not make it easy.

Reply from TechSmith Corporation
Issue has not been resolved
I'm not sure what this survey is about. My request hasn't been addressed.

Reply from TechSmith Corporation
Snagit is a wonderful product that…
Snagit is a wonderful product that enhanced all my how-to writeups by allowing me to make a copy of anything on the web.
The person on the chat answered all my…
The person on the chat answered all my questions. They were able to assist me in resetting my password as well.
I have used Snag-it for years
I have used Snag-it for years. Honesty there is no way I could do what I do without it. This is a product that I cannot live without!
Asked two question and recieved…
Asked two question and recieved immediate responses, and one involved recieving a new license key. Impressive.
Easiest way to snip content online
Easiest way to snip content online. Been using for 10+ years!

Reply from TechSmith Corporation
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