Difficult to review on Screwfix website. Can't find any way to add a review of a Pegler 15-mm valve. Doesn't Screwfix like reviews? Interested to know why the red handled version is cheaper t... See more
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Excellent service from April at Screwfix Ascot Drive, Derby – today! I visited Screwfix today needing a few items and wasn’t sure exactly what I required for the job. April was so helpful righ... See more
Screwfix is aimed at the DIY consumer market. Like most of those, I need one M20 washer but their smallest pack is 50? What a total waste of materials that will sit in peoples garages, increasing wast... See more
Ordered online a product from Screwfix. When it did not arrive they were not interested. Tried to deflect to courier company. Requested a refund. When it was issued it did not include shipping. Contac... See more
2.9
Average
70 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Screwfix keep a solid record of their…
Screwfix keep a solid record of their stock - saving wasted trips to the merchant. Deliveries have also been reliable and the product accurate. Not always the best value, but convenient and quick to do business with.
February 8, 2025
Unprompted review
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Invoice number A20629228586
Ordered a fridge freezer last night
Received an email to organise delivery. When I read this it stated It was kerbside delivery and it would basically be dumped on the pavement and this is the hilarious part? I was expected to help unload and dump it on the pavement! 🤡🤡🤡 Tried to contact the delivery company this morning but the contact number given can't be phoned from my mobile so went on live chat and said what my problem was? 16 minutes later I get asked what I needed help with so I told them again and after 37 minutes with no reply I received another message saying chat complete. Phoned Screwfix to be told to press 1 to transfer to WhatsApp as they were experiencing a high volume of calls. Shambolic service and now cancelling my order
February 3, 2025
Unprompted review
An incredible personal courteous and most helpful service
Screwfix Newmarket, Suffolk. Staff member George went the extra mile and more for me today in identifying and locating replacements for my kitchen under cupboard lights which were now outdated. He researched online and found in the store’s stock, halogen replacements. He demonstrated patience, and a genuine wish to assist me in the most polite friendly manner. Thank you.
January 25, 2025
Unprompted review
It seems screwfix are removing reviews!
It seems screwfix are removing reviews they don't like!
I left a negative review about a Dewalt drill they are still selling that has currently been discontinued.
It was on there website for a while but having kept an eye on it I noticed it had suddenly dissapeared, why?
DeWalt DCK2060D2T-SFGB 18V 2 x 2.0Ah Li-Ion XR Brushless Cordless Combi Drill and Impact Driver Twin Pack (210HF)
January 11, 2025
Unprompted review
Disappointment with Screwfix - Next Day Delivery and Customer Service
I am writing to express my profound disappointment with your services, particularly regarding your "next day delivery" promise and customer service response. Unfortunately, my experience has been nothing short of frustrating.
Let me share my story with you:
On December 15th, I purchased a product with the expectation of next day delivery. However, by December 20th, the item had still not arrived. I contacted your customer service team (after 5 days)that day, and while they were very apologetic and assured me the item would arrive the following day, nothing arrived.
By December 22nd, I had neither received the product nor any updates from your side. It feels as though the delay and inconvenience caused to your customers are of no concern to your team.
The lack of proactive communication and the inability to deliver on your promises have been incredibly disheartening. It is not only about the delay but also about the lack of accountability. Unfortunately, this experience has left me deeply dissatisfied with Screwfix’s delivery service and customer support.
December 22, 2024
Unprompted review
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I'm getting lots of spam emails from…
I'm getting lots of spam emails from affiliates directing me to ScrewFix, for which I never signed up for!
December 12, 2024
Unprompted review
Currently needing all sorts of supplies…
Currently needing all sorts of supplies for a project at home, screwfix have been fast, efficient and cost effective! Great service - would have given 5 stars if not for some items being out of stock
November 22, 2024
Unprompted review
visited the Hawkhill Branch and the…
visited the Hawkhill Branch and the staff were amazing I travel a lot and visit a lot of screwfix, By far the best shop
June 4, 2024
Unprompted review
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