The furniture staff were very helpful. The furniture was delivered when expected. Unfortunately part of the 3 piece suite was the wrong material.. we had to accept the wrong item pending a replaceme... See more
Company replied
Location
Switch locationUnit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire,, GB
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Sales person was very informative re our options without being pushy, leaving us to make up our minds about what we were looking for. We then narrowed down our requirements by sitting on the various s... See more
The salesman Sam that is about to retire was extremely professional and helpful. The price range and quality of the products available is amazing. Can’t comment on the delivery as it’s only booked f... See more
Delivery guys were great even although it was a tight squeeze getting it in! Unfortunately the join for the two parts of the sofa has been positioned incorrectly which means the sofa is not sitting... See more
Company replied
Company details
About poltronesofà - Aberdeen
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire,, United Kingdom
- 01224 322652
4.6
Excellent
2K reviews
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Wrong furniture delivered. The furniture staff were very helpful
The furniture staff were very helpful. The furniture was delivered when expected.
Unfortunately part of the 3 piece suite was the wrong material.. we had to accept the wrong item pending a replacement.. We have heard nothing from Poltronesofa since. Hears hoping we don't have to wait too long.
July 29, 2026
Reply from poltronesofà - Aberdeen
Good Afternoon Ron
Thank you for taking your time to share your feedback on your experience with us.
I am glad to see that the Sales Staff were helpful but I am sorry that there was an issue upon delivery where part of your suite was in the wrong material.
I have checked into your delivery report and can see that the Driver has reported this issue on delivery and have sent an email across to our aftercare team in order to chase contact for you.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Lisa was very helpfull
July 29, 2026
Friendly, helpful service
Sales assistant was very friendly and helpful and able to point me in the right direction for what I was looking for.
July 24, 2026
Salesman (Sam) was very good at his…
Salesman (Sam) was very good at his job. Informative, helpful and charismatic.
Showroom was lovely and smelt divine.
July 23, 2026
Great from start to finish with Blake 😀
July 24, 2026
Salesman Sam
The salesman Sam that is about to retire was extremely professional and helpful.
The price range and quality of the products available is amazing.
Can’t comment on the delivery as it’s only booked for October!
July 26, 2026
Unprompted review
I was pleased with how they put…
I was pleased with how they put together my furniture and when I asked them to move them into position they did so. When they came in to see layout I told them furniture was normally taken in through patio as it was awkward through front door. After they left I noticed they had damaged the post for vestibu!e door and I checked my front door and the post was also damaged. I was annoyed because I had told them about it and they didn't have the decency to tell me. I took some photographs but unfortunately can't attach them.
July 22, 2026
Reply from poltronesofà - Aberdeen
Good Afternoon Loraine,
I hope you are well and thank you for your review.
I am pleased to see that you were happy with the initial service from the delivery crew and that your furniture was assembled and put in to the correct place.
I am sorry that there seems to have been some damage following the delivery.
So that we can investigate this further, please complete our online contact form on the link provided below. This allows us to obtain all relevant information so that we can fully review any concerns.
The link that you need is https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Lisa
Lisa, was really helpful with finding our new sofa. Made the experience so nice and calm. She was absolutely amazing with our baby and nine year old. Can’t thank her enough.
July 26, 2026
Unprompted review
Advised by micheal
Advised by micheal
Excellent assistance
Very informative
July 26, 2026
Unprompted review
Staff at shop were really helpful
Staff at shop were really helpful, delivery drivers were right on time and left no mess at all.
July 24, 2026
Lisa was very Helpfull
July 25, 2026
Unprompted review
Sales person was lovely
Sales person was lovely. Very helpful and knowledgeable about the products on offer. Made the process very easy. Explained it all very well
July 18, 2026
I had an excellent experience
I had an excellent experience with the staff member Sam who assisted me in purchasing my furniture. He was friendly, knowledgeable, and very patient throughout the process. His professionalism and outstanding customer service made the entire shopping experience smooth and enjoyable. I truly appreciate his help.
July 24, 2026
Unprompted review
5 star service from start to finish
5 star service from start to finish, Sam went out of his way for us and helped us decide on the sofa that we wanted , I would highly recommend buying a sofa from here , see you in a few years
July 23, 2026
Unprompted review
Delivery guys were great even although…
Delivery guys were great even although it was a tight squeeze getting it in!
Unfortunately the join for the two parts of the sofa has been positioned incorrectly which means the sofa is not sitting correctly and there are some marks on one of the cushions. There were also missing foam pads for the feet.
I am waiting for a call back from the company and hopefully get everything resolved
July 24, 2026
Reply from poltronesofà - Aberdeen
Good Morning Wendy,
Thank you very much for your time today, it was lovely speaking with you.
Again I am very sorry for the concerns that you have with your furniture and as discussed this has now been raised with the 3rd party technicians at Emmiera. They will reach out to you directly regarding the next steps.
If you have any questions in the meantime then please do not hesitate to contact us on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service!!
Staff were very friendly and helpful.
Impressed with the choice of colours, styles and material and designs of products.
Definitely recommend to others!!
July 15, 2026
Everything went as planned
Everything went as planned. Men were helpful and polite. My Sofas are beautiful.
July 24, 2026
Great service and helpful with moving…
Great service and helpful with moving the chair into a the van
July 21, 2026
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