Clearly sales person got my order wrong , I have complained about it to the store multiple times . Rather than admit wrong doing and finding a resolution , I am being blamed for not understanding th... See more
Company replied
Location
Switch locationUnit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
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See what reviewers are saying
Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier. The sofas are beautiful made and just what I ordered. Delivery people were quick in put... See more
Great store, friendly staff. The sofa i chose looks fantastic and was in the sale so that was a bonus with no delivery fee. The delivery details were communicated well abd we got a call to say they w... See more
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... See more
Company details
About poltronesofà - Beckton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, United Kingdom
- 020 8709 1880
4.0
Great
1K reviews
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Clearly sales person got my order wrong…
Clearly sales person got my order wrong , I have complained about it to the store multiple times . Rather than admit wrong doing and finding a resolution , I am being blamed for not understanding their Furniture terminology that was never explained to me and saying I should have known that the terminology was wrong .
How about just get the order right in the first place since I’m relying on your knowledge as the sales person .
May 19, 2026
Reply from poltronesofà - Beckton
Good Morning Mr Ogunyanwo,
Thank you for taking your time to leave us a review.
I am sorry that there has been an issue with your order.
I have checked into the notes on your account and can see that following a full review of your complaint, including the signed sales order documentation received at point of sale, we have concluded that the furniture delivered matches the details contained within your signed order.
Please see the email that has been sent from Store containing our final response as this contains the next steps that you can follow in regards to your complaint.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
I was very pleased the start to finish…
I was very pleased the start to finish service and to finally sit on my comfy settee is wonderful. The staff were polite and friendly.
July 16, 2026
Looking for a sofa, start here!
Great store, friendly staff. The sofa i chose looks fantastic and was in the sale so that was a bonus with no delivery fee.
The delivery details were communicated well abd we got a call to say they were on the way.
July 19, 2026
Happy me
Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier.
The sofas are beautiful made and just what I ordered. Delivery people were quick in putting the sofas together and clearing up all the packaging.
July 17, 2026
Amazing service and lovely shop
Amazing service and lovely shop , David was very kind with us and did a great job .
July 16, 2026
Great choice of lovely looking sofas
Great choice of lovely looking sofas, shakil was very helpful.
July 7, 2026
Don't shop here as it's a waste of time…
Don't shop here as it's a waste of time and it's just stressful. Lynsey you won't be able to do anything unless you can compensate for my wasted time and the stress of me chasing the beckton branch. Sanjay and Shah both just talk alot but can't follow through with anything. It's a joke. I want a full refund and compensation
July 7, 2026
Unprompted review
Reply from poltronesofà - Beckton
Good Morning Mohamed,
Thank you for your further review.
I can confirm that a service has now been raised regarding the concerns with your furniture, and your details passed to Emmiera who are the 3rd party technicians.
Once this has been reviewed, and we have a copy of the report our aftercare team will discuss any next steps with you.
We are very sorry for any upset or inconvenience caused.
Many thanks,
Poltronesofa at ScS
Social Media Team
When I visited Poltronesofa at Beckton
When I visited Poltronesofa at Beckton, I found the sofa that I liked was the one I purchased as the back of the sofa was higher compared to other sofa's. Very happy with it.
Delivery service was good and service was good.
Apart one problem - I found left hand rest that has top part has a gap but already booked for the visit. well organised.
July 4, 2026
Reply from poltronesofà - Beckton
Ciao Hemlata,
I hope you are well and thank you for your review.
We really appreciate your feedback and its great to see that you had a positive experience overall.
I am sorry that there is a concern regarding the gap and can confirm that a technician will attend on 14/07/26 where they will look to resolve this for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The communication between the delivery…
The communication between the delivery staff was good, but unfortunately our order was not complete and another date has been organised for the second part. So that was disappointing.
June 26, 2026
Reply from poltronesofà - Beckton
Ciao Janice,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry that your order was not fully completed when the initial delivery went ahead.
Looking over your details I can see that 2 separate orders were placed for your furniture. A date for 03/07 has been scheduled.
Thank you for your order with us and we hope that you will be happy with your furniture on arrival.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us regarding your recent delivery.
We have tried to call you today to see if there's we could have done differently to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The Store Manager was very rigid and…
The Store Manager was very rigid and hostile.
In saying this, the salesman was very helpful.
June 16, 2026
Reply from poltronesofà - Beckton
Ciao Cyprinne,
I hope you are well, thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
I am very sorry that you were disappointed in the service from the store manager on your recent visit.
We do expect that the whole team are friendly, professional and helpful at all times, I will ensure that your comments are passed on, to help us improve our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Reply from poltronesofà - Beckton
Ciao Dennis.
Thank you very much for speaking with me this morning.
We really appreciate your feedback and are happy that you had a positive experience in store.
As soon as your order is ready for delivery we will be in touch.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good from start to finish would…
Very good from start to finish would highly recommend my dad was very happy with the service
June 3, 2026
Excellent customer service
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing
Sofa arrived on time and date expected
Delivery driver was very efficient and had my reclining sofa installed in no time.
June 2, 2026
As we walk into scs we got a very good…
As we walk into scs we got a very good welcome the sales assistant was very helpful and polite we told him what we were looking for and what fabric he got us a bottle of water we sat down and discussed the price and the hole package we had a very good experience
June 3, 2026
Visit to ScS
We were welcome on the visit to ScS, allowed to spend as much time as needed. We were taken through the ordering process slowly. At the end, we asked for a swatch of the fabric design chosen but were told it is no longer provided. This was disappointing end to our otherwise good experience. I hope this changes.
May 26, 2026
Reply from poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your 4* review.
We are pleased to see that you had an overall positive experience on your recent visit to store.
I am sorry that we do not offer the fabric swatches and completely understand how helpful this option would be. I will certainly pass on your feedback to relevant teams.
Thank you for your order with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service from start to finish…
Excellent service from start to finish and very friendly sales people.
May 23, 2026
On time and very helpful men took all…
On time and very helpful men took all the packaging away left no mess
May 23, 2026
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