after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly.. we were very pleased. our grip though was no communicatio... See more
Company replied
Location
Switch locationBridgend Retail Park, Picton Gardens, CF31 3XX Bridgend, Glamorgan,, GB
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A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly. We almost settled on a sofa but aske... See more
We were helped by Wayne at the Bridgend store, he was very helpful, explained the different styles, materials and colours also leaving us to browse on our own but always there to answer our questions... See more
Great service when we were choosing our sofa, the staff were very patient while we considered the options and eventually made a decision. The delivery team were efficient got everything set up nicel... See more
Company details
About poltronesofà - Bridgend
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Bridgend Retail Park, Picton Gardens, CF31 3XX, Bridgend, Glamorgan,, United Kingdom
- 01656 640740
4.8
Excellent
2K reviews
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Was made very welcome nothing to much…
Was made very welcome nothing to much trouble not pressured, in any way, very pleasant experience
July 23, 2026
Easy process with great customer service
July 24, 2026
May use AI-assist with repliesRead more
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Communication
after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly..
we were very pleased.
our grip though was no communication with their delivery times etc also if we had purchased it july we would have saved £541.00
July 22, 2026
Reply from poltronesofà - Bridgend
Good Morning Colin,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that the communication regarding your delivery wasn't up to the standard you expected and I understand how important it is for customers to receive regular updates.
Its great to see that the team did provide a professional service on the day.
Regarding the price difference, our promotions and offers vary throughout the year and, unfortunately, we're unable to apply discounts retrospectively. We appreciate that it can be disappointing to see a lower price after making a purchase.
We really appreciate your honest feedback and will ensure that this is received by the relevant teams, to help us improve our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very polite efficient workers
Very polite efficient workers , like wippets around the room.
Clean tidy .
5 star
July 19, 2026
The staff was very helpful in picking…
The staff was very helpful in picking the right furniture for my home.
July 14, 2026
Bridgend store
We were helped by Wayne at the Bridgend store, he was very helpful, explained the different styles, materials and colours also leaving us to browse on our own but always there to answer our questions, then helped us quickly and easily through all the paper work when we choose the one we wanted, he was great, the store looked and smelt amazing, well done all in Bridgend especially Wayne. We cant wait to receive our beautiful sofa.
July 10, 2026
Great 2 person delivery team.
Great 2 person team that delivered and fitted our sofa. They were efficient, no fuss and were in and out very quickly. I thought they were really great at it.
July 11, 2026
Slightly late delivery
July 9, 2026
Reply from poltronesofà - Bridgend
Good Afternoon Mr Oakden,
I hope you are well and thank you for your 4* review.
I can see that the crew were running behind slightly on the day so I am very sorry that your delivery was a little later than we had initially estimated at.
We appreciate your patience and hope that you are happy with your furniture.
Many thanks,
Poltronesofa at ScS
Social Media Team
sofa man
staff in the store very helpful, sofas came early and the delivery men where great, the sofas are what we expected, but the scatterback cushions could be a little fuller and the two seater the cushions dont fit like the three seater. gap in the middle.
July 12, 2026
Reply from poltronesofà - Bridgend
Good Afternoon Norman,
I hope you are well and thank you for your review.
I am pleased to see that you found the team to be helpful both in store and with the delivery.
I am sorry that you have come concerns regarding the interiors.
You can submit any issues that you have to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all of the relevant information required to review and advise on the next steps.
The link needed is https://enquiries.scs.co.uk/
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Very happy with the service
Very happy with the service. From the sales team to the delivery guys it was great service. Updates sent regarding my order and even arrived earlier than the estimate. Very happy with our purchase.
July 9, 2026
Fabulous service 👍👍
July 9, 2026
Excellent service from start to finish
Excellent service from start to finish, from the moment we picked the furniture in the shop.Kept up to date on a regular basis.we had the date for delivery, and again notified expected time of delivery and day. The furniture was assembled by the 3 people who delivered the furniture. They were very efficient
July 9, 2026
Prompt delivery
Prompt delivery, earlier than we thought, men that delivered our suite were very nice and polite would recommend
July 4, 2026
Professional approach from the moment…
Professional approach from the moment you walk into
The store … No pushy sales techniques.
Great service.
July 4, 2026
A warm welcome when we arrived
A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly.
We almost settled on a sofa but asked for the measurements to go home and check first. We returned later to make a purchase. We have saved £1300, we were also told about free delivery and also the 5 year protection plan we took out. Andy was incredibly helpful, polite and informative.
July 5, 2026
The service was good from beginning to…
The service was good from beginning to end couldn't do enough for us .would buy from them again
July 4, 2026
Superb customer service
Superb customer service! So helpful and there was no pressure on us to buy at all, which is why we were so pleased to buy our chairs from there.
We will definitely be back!
July 1, 2026
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