Visited this shop recently and was welcomed straight away, everything explained, we were left to wander at our leisure and when we decided which sofa we would like Richard was extremely helpful and ex... See more
Location
Switch location3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL Cardiff, Glamorgan,, GB
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See what reviewers are saying
Everything was great just one little thing, it wasn't explained that recliners were run off electricity and to be plugged into socket, automatically thought they were going to be pneumatic when bought... See more
Company replied
Poltronesofà kept us updated from the time our order was placed until we took delivery. The delivery was exceptional and was carried out both professionally and quickly. There was a problem with t... See more
Everyone was extremely friendly and helpful. The sales person Joe was extremely helpful and knowledgeable. He was very patient and nothing was too much trouble. Excellent service and immaculate stor... See more
Company details
About poltronesofà - Cardiff
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL, Cardiff, Glamorgan,, United Kingdom
- 0191 731 3300
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service was great.
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Sofa was delivered with damage
The Sofa was delivered with damage. I reported this However there was no response.
July 19, 2026
Reply from poltronesofà - Cardiff
Good Morning Ranju,
I hope you are well and thank you for your review.
I am so sorry that your furniture is damaged on arrival and I can completely understand how disappointing this must have been for you.
I can see that we have received your contact form with the photographs. This has been raised and passed over to the 3rd party technicians at Emmiera.
They will contact you directly over the next 2-3 days regarding the next steps.
Please accept my apologies and rest assured that we will look to have this resolved as quickly as possible.
If you have any questions in the meantime then please contact our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Everyone was extremely friendly and…
Everyone was extremely friendly and helpful.
The sales person Joe was extremely helpful and knowledgeable. He was very patient and nothing was too much trouble. Excellent service and immaculate store. Recommended to all my friends.
July 21, 2026
Visited this shop recently and was…
Visited this shop recently and was welcomed straight away, everything explained, we were left to wander at our leisure and when we decided which sofa we would like Richard was extremely helpful and explained everything totally to us. We were offered a drink several times and made very welcome by all members of staff whilst going through the process of buying the sofa. Would highly recommend.
July 14, 2026
Totally disappointed …
Satisfactory service prior to the sofa arriving.
The leather sofa is so disappointing- it arrived on Friday and by Saturday it looked like it had been sat on for years! The leather is lose and sagging and the one control panel is defective.
My old leather sofa is still here awaiting collection from a charity and it looks better than my brand new one!
I attended the local store (Bridgend)yesterday to try out the sofa and that was a far better quality than the one I’ve received. As soon as my husband mentioned the reason for our visit staff avoided any contact.
Complaint procedure has started so now awaiting a technician but I feel that my money has been wasted.
July 18, 2026
Reply from poltronesofà - Cardiff
Good Morning Elaine,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that you are disappointed in the quality of your furniture and apologise that you have needed to raise these issues with us so soon after your delivery. This is not the experience that we would want for our customers and appreciate how upsetting it must be for you.
I can see that a service has been raised with the 3rd party technicians at Emmiera who will contact you directly regarding the next steps.
If you have any questions in the meantime then please call us on 0191 7313300.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The experience from the shop until…
The experience from the shop until delivery was exceptional. We are thrilled with our new sofa abd the delivery men were efficient.
July 19, 2026
We found the staff were very helpful…
We found the staff were very helpful and very knowledgeable .
July 18, 2026
Very proffessional
delivery team were polite and professional.
Very quick assembly and took all packaging away.
Sales team were very helpful.
July 2, 2026
Anthony at the Cardiff Gate Store
Anthony at the Cardiff Gate store
Was very helpful
Not pushy for a sale
Just helpful
I left the store
To consider my options returned with husband few days later to purchase
All the staff that assisted in various question were helpful
Definately recommend this store
As regards to the sofa and chair I can’t comment as it in order
July 15, 2026
The salesman was very knowledgable and…
The salesman was very knowledgable and able to answer all my questions
July 14, 2026
Everything was great just one little…
Everything was great just one little thing, it wasn't explained that recliners were run off electricity and to be plugged into socket, automatically thought they were going to be pneumatic when bought. Had to buy extension leads but all sorted now. Thankyou
July 7, 2026
Reply from poltronesofà - Cardiff
Good Morning Julie,
I hope you are well and thank you for your review.
I am pleased that you had a positive experience overall however I am very sorry that the team did not fully advise you regarding the recliners.
Please accept my apologies for any inconvenience this may have caused.
Thank you for your order and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Poltronesofà - an excellent job well done.
Poltronesofà kept us updated from the time our order was placed until we took delivery. The delivery was exceptional and was carried out both professionally and quickly.
There was a problem with the electrics on one of the chairs which we were contacted about within a few days and is currently being dealt with. I wouldn't hesitate to recommend this company. Thank you so much for your due care and diligence.
July 9, 2026
Seems fine wife loves the chaise!
June 11, 2026
Excellent experience in store and…
Excellent experience in store and delivery was fantastic
July 11, 2026
On time delivery and updated twice…
On time delivery and updated twice before arrival! The delivery men were excellent, putting the sofa together and taking away the packaging!
July 12, 2026
New 3 piece suite
Delivery was carried out efficiently by polite gentlemen and we are thrilled with our purchase.
July 11, 2026
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